Topics with Label: upgrade

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46079 Views
  • 16 replies
  • 4 likes
  • 46079 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28947 Views
  • 19 replies
  • 2 likes
  • 28947 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20305 Views
  • 6 replies
  • 1 likes
  • 20305 Views
  • 6 replies
  • 1 likes

Upgrading to Family Plan

My payment was just taken out yesterday for my 9.99 subscription. I would like to upgrade to the family plan for 14.99. If I upgrade will it take an additional 14.99 or just they extra 5.00? Thanks!

  • Newbie
  •   My payment was just taken out yesterday for my 9.99 subscription. I would like to upgrade to the family plan for 14.99. If I upgrade will it take an additional 14.99 or just they extra 5.00...
  • Loxer
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
    upgrade
  • 248 Views
  • 1 replies
  • 0 likes

Subscription Upgrade Assist

Plan: Premium + Hulu (NON- student)Country: US I can't figure out how to upgrade from Hulu to Hulu Premium. May I please have assistance with that?Thank you much! malindhe_sue

  • Casual Listener
  • Plan: Premium + Hulu (NON- student) Country: US   I can't figure out how to upgrade from Hulu to Hulu Premium.  May I please have assistance with that? Thank you much!  malindhe_sue
  • OneByBoo
  • Community Legend
  • 339 Views
  • 3 replies
  • 0 likes
  • Subscription
    upgrade
  • 339 Views
  • 3 replies
  • 0 likes

Upgrade page do not fully load with the payment form

I'm moved from Northern Cyprus (Spotify knows this location as the Turkey because of the de-facto government) to Azerbaijan. The end of my subscription, the Spotify Windows app says:"Your country does not match the one set in your profile. To continu...

  • Regular
  • ...ountry does not match the one set in your profile. To continue use, update your profile or upgrade your Spotify account. (Error code: 408)".    This part is made me too sad. But then I t...
  • Leonardo
  • Roadie
  • 458 Views
  • 7 replies
  • 0 likes
  • Desktop
    Payment
    upgrade
    Web Player
  • 458 Views
  • 7 replies
  • 0 likes

I CAN'T UPGRADE TO PREMIUM

When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this message (see the attached pic) "it looks like you already...

  • Newbie
  • When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this m...
  • Luke
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium
    upgrade
  • 280 Views
  • 1 replies
  • 0 likes

Charged thrice! Please help.

I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off so i went to my laptop and re_enter my payment again...

  • Newbie
  • I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off s...
  • Maxim
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • Charged thrice
    Payments
    upgrade
  • 236 Views
  • 1 replies
  • 0 likes

Falha no Upgrade para conta Premium

Tenho o comprovante de pagamento da conta Premium, mas meu perfil continua mais de 05 dias.

  • Casual Listener
  • Tenho o comprovante de pagamento da conta Premium, mas meu perfil continua mais de 05 dias.
  • Bittencourt
  • Spotify Star
  • 482 Views
  • 11 replies
  • 0 likes
  • conta
    falha
    Premium
    upgrade
  • 482 Views
  • 11 replies
  • 0 likes