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Topics with Label: upgrade

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

124982 Views

69 replies

9 likes

Premium for Family
  • 124982 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

-HOZZER-

Casual Listener

48939 Views

83 replies

2 likes

  • 48939 Views
  • 83 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

220429 Views

139 replies

12 likes

  • 220429 Views
  • 139 replies
  • 12 likes

Upgrading to Family Plan

My payment was just taken out yesterday for my 9.99 subscription. I would like to upgrade to the family plan for 14.99. If I upgrade will it take an additional 14.99 or just they extra 5.00? Thanks!

Newbie

  My payment was just taken out yesterday for my 9.99 subscription. I would like to upgrade to the family plan for 14.99. If I upgrade will it take an additional 14.99 or just they extra 5.00...

Loxer

Community Legend

525 Views

1 replies

0 likes

Account
Subscription
upgrade
  • 525 Views
  • 1 replies
  • 0 likes

I CAN'T UPGRADE TO PREMIUM

When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this message (see the attached pic) "it looks like you already...

Newbie

When i try to upgrade, the american express sent me a message for the authorization for 3 times (so the card has no problem), but then the upgrade doesn't proceed and the website shows me this m...

Luke

Spotify Star

465 Views

1 replies

0 likes

Payment
Premium
upgrade
  • 465 Views
  • 1 replies
  • 0 likes

Subscription Upgrade Assist

Plan: Premium + Hulu (NON- student)Country: US I can't figure out how to upgrade from Hulu to Hulu Premium. May I please have assistance with that?Thank you much! malindhe_sue

Casual Listener

Plan: Premium + Hulu (NON- student) Country: US   I can't figure out how to upgrade from Hulu to Hulu Premium.  May I please have assistance with that? Thank you much!  malindhe_sue

OneByBoo

Roadie

614 Views

3 replies

0 likes

Subscription
upgrade
  • 614 Views
  • 3 replies
  • 0 likes

Upgrade page do not fully load with the payment form

I'm moved from Northern Cyprus (Spotify knows this location as the Turkey because of the de-facto government) to Azerbaijan. The end of my subscription, the Spotify Windows app says:"Your country does not match the one set in your profile. To continu...

Regular

...ountry does not match the one set in your profile. To continue use, update your profile or upgrade your Spotify account. (Error code: 408)".    This part is made me too sad. But then I t...

Leonardo

Roadie

1039 Views

7 replies

0 likes

Desktop
Payment
upgrade
Web Player
  • 1039 Views
  • 7 replies
  • 0 likes

Charged thrice! Please help.

I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off so i went to my laptop and re_enter my payment again...

Newbie

I logged in to my spotify account to Update my payment. I made the transaction (first 2) on my cellphone and the internet keeps going down so i have to refresh the page over again. I got pissed off s...

Maxim

Spotify Star

499 Views

1 replies

0 likes

Charged thrice
Payments
upgrade
  • 499 Views
  • 1 replies
  • 0 likes

Falha no Upgrade para conta Premium

Tenho o comprovante de pagamento da conta Premium, mas meu perfil continua mais de 05 dias.

Casual Listener

Tenho o comprovante de pagamento da conta Premium, mas meu perfil continua mais de 05 dias.

Bittencourt

Spotify Star

1215 Views

11 replies

0 likes

conta
falha
Premium
upgrade
  • 1215 Views
  • 11 replies
  • 0 likes