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Topics with Label: paid

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

126706 Views

69 replies

9 likes

Premium for Family
  • 126706 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

53169 Views

87 replies

4 likes

  • 53169 Views
  • 87 replies
  • 4 likes

I paid for premium on the wrong account. how do I fix this?

PremiumCanada Iphone XRIOS 13 I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in to *snip* and had already paid for premium before I realized it was the wrong acc...

Visitor

Premium Canada   Iphone XR IOS 13   I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in t...

Billy-J

Spotify Star

599 Views

1 replies

0 likes

Fix
Help
paid
Premium
  • 599 Views
  • 1 replies
  • 0 likes

Switching from Spotify Premium to Premium with Hulu

I currently have a Spotify premium membership. It renewed and was paid for three days ago, a regular $9.99 plus tax payment. However, I now want to switch to Spotify Premium with Hulu. If I do switch, will I have to pay for this month on the Premium ...

Casual Listener

I currently have a Spotify premium membership. It renewed and was paid for three days ago, a regular $9.99 plus tax payment. However, I now want to switch to Spotify Premium with Hulu. If I do s...

Billy-J

Spotify Star

806 Views

3 replies

0 likes

Hulu
Hulu-spotify
paid
Premium
  • 806 Views
  • 3 replies
  • 0 likes

Solved!! I Paid Spotify but Spotify says I didn't

Hi.I bought a 30€ Spotify giftcard from Lottomatica, in Italy.I reedeemed It but today I received a message: Your Premium is Paused What can I do??I have receipts and screenshots. Thank you.

Regular

Hi. I bought a 30€ Spotify giftcard from Lottomatica, in Italy. I reedeemed It but today I received a message: Your Premium is Paused   What can I do?? I have receipts and screenshots. &nb...

NielAnthony

Casual Listener

751 Views

2 replies

0 likes

Gift Cards
paid
  • 751 Views
  • 2 replies
  • 0 likes