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Topics with Label: New account

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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • IsabelaSantos
  • Casual Listener
  • 147596 Views
  • 100 replies
  • 12 likes
  • 147596 Views
  • 100 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 16996 Views
  • 27 replies
  • 4 likes
  • 16996 Views
  • 27 replies
  • 4 likes

Solved!! New profiles with free subscription have premium features

I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, they don't even have ads,have unlimited skips, also th...

  • Casual Listener
  • I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, the...
  • Jose_M
  • Spotify Star
  • 6925 Views
  • 3 replies
  • 0 likes
  • New account
    New Member
    Premium
    Profile information
    Subscription
  • 6925 Views
  • 3 replies
  • 0 likes

Solved!! I Want to Cancel my Old Account but It's Linked to a Now Deleted Facebook Account

PlanFree and PremiumCountry United StatesDeviceiPhone 6S My Question or Issue When I first downloaded Spotify I was still in high school. I linked it to my old Facebook account and my old email account. I lost access to my old email (I can't remember...

  • Newbie
  • Plan Free and Premium Country  United States Device iPhone 6S  My Question or Issue  When I first downloaded Spotify I was still in high school. I linked it to my old Facebook a...
  • Luan
  • Spotify Star
  • 782 Views
  • 1 replies
  • 0 likes
  • delete account
    Log in problem
    New account
    premium subscriber
  • 782 Views
  • 1 replies
  • 0 likes