Announcements

Topics with Label: fraud

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48740 Views
  • 21 replies
  • 4 likes
  • 48740 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30385 Views
  • 19 replies
  • 2 likes
  • 30385 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21026 Views
  • 6 replies
  • 1 likes
  • 21026 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify makes it impossible to cancel Premium Subscription

PlanPremiumCountry USA DeviceSamsung 8+Operating SystemAndroid Spotify continues to raise an error condition when I try to cancel my Premium Account. I've tried several different devices and different browsers. I think this is a clumsy, fraudulent wa...

  • Visitor
  • ...everal different devices and different browsers.  I think this is a clumsy, fraudulent way to extend revenues.  If my account is not cancelled in the next three business days - I'll be c...
  • Ver
  • Spotify Legend
  • 462 Views
  • 4 replies
  • 1 likes
  • annoyance
    bad service
    fraud
  • 462 Views
  • 4 replies
  • 1 likes

Credit Card Being used without my knowledge

apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to work spotify. I had to make an account just to try and...

  • Newbie
  • apparently my credit card has been being used without my knowledge. I would like to get a remedy to this. I want a refund of everything has been being charged to my card. I don't even know how to wor...
  • Murph123
  • Songwriter
  • 318 Views
  • 1 replies
  • 0 likes
  • fraud
    lawyer
    sued
  • 318 Views
  • 1 replies
  • 0 likes

Ads hidden as songs

Hi, I have Spotify Premium so that I would not get ads. Apparently there are ads pretending to be songs: https://open.spotify.com/track/3jap09vVsSXe9Elvn1nXeK Can these songs be removed?

  • Newbie
  • Hi,   I have Spotify Premium so that I would not get ads. Apparently there are ads pretending to be songs:   https://open.spotify.com/track/3jap09vVsSXe9Elvn1nXeK   Can these son...
  • user-removed
  • Not applicable
  • 269 Views
  • 1 replies
  • 0 likes
  • abuse
    ads
    fraud
    Premium
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Triple billed for student account.

I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled it to be able to go to 'Help' section. Now I'm 3 mon...

  • Newbie
  • I was charged triple when I was trying to subscribe. And after when I wanted to check if it applied, app forced me to either pay again or cancel my premium to do anything else on it. So I cancelled i...
  • Aimee_T
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • bug fix
    fraud
    Subscription
  • 327 Views
  • 1 replies
  • 0 likes

Env: prod