Announcements

Topics with Label: update payment details

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52565 Views
  • 23 replies
  • 4 likes
  • 52565 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32920 Views
  • 19 replies
  • 2 likes
  • 32920 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22175 Views
  • 8 replies
  • 1 likes
  • 22175 Views
  • 8 replies
  • 1 likes

Can't change my payment CC

PlanPremiumCountryIsrael DeviceChrome on a LaptopOperating SystemUbuntu My Question or IssueI want to change my CC to a new one, even though it is an israeli card I get an error message saying: "Your payment method and country don't match. To continu...

  • Casual Listener
  • Plan Premium Country Israel   Device Chrome on a Laptop Operating System Ubuntu   My Question or Issue I want to change my CC to a new one, even though it is an israeli card I ge...
  • Billy-J
  • Spotify Star
  • 572 Views
  • 7 replies
  • 0 likes
  • Payment
    update payment details
  • 572 Views
  • 7 replies
  • 0 likes

New credit card

PlanPremium (Family)CountrySweden Device Operating System My Question or Issue: I had to bar my credit card today due to fraud attempt. Unfortunately at the exact time when the monthly payment was due (July 28) Now, I will not get a new card until en...

  • Casual Listener
  • Plan Premium (Family) Country Sweden   Device   Operating System     My Question or Issue: I had to bar  my credit card today due to fraud attempt. Unfortunately at...
  • Loxer
  • Spotify Star
  • 800 Views
  • 1 replies
  • 0 likes
  • Credit card payment
    update payment details
  • 800 Views
  • 1 replies
  • 0 likes