Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: update payment details

Labels

Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

125435 Views

69 replies

9 likes

Premium for Family
  • 125435 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

-HOZZER-

Casual Listener

50485 Views

83 replies

2 likes

  • 50485 Views
  • 83 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

221756 Views

139 replies

12 likes

  • 221756 Views
  • 139 replies
  • 12 likes

Can't change my payment CC

PlanPremiumCountryIsrael DeviceChrome on a LaptopOperating SystemUbuntu My Question or IssueI want to change my CC to a new one, even though it is an israeli card I get an error message saying: "Your payment method and country don't match. To continu...

Casual Listener

Plan Premium Country Israel   Device Chrome on a Laptop Operating System Ubuntu   My Question or Issue I want to change my CC to a new one, even though it is an israeli card I ge...

Billy-J

Spotify Star

1066 Views

7 replies

0 likes

Payment
update payment details
  • 1066 Views
  • 7 replies
  • 0 likes

New credit card

PlanPremium (Family)CountrySweden Device Operating System My Question or Issue: I had to bar my credit card today due to fraud attempt. Unfortunately at the exact time when the monthly payment was due (July 28) Now, I will not get a new card until en...

Casual Listener

Plan Premium (Family) Country Sweden   Device   Operating System     My Question or Issue: I had to bar  my credit card today due to fraud attempt. Unfortunately at...

Loxer

Community Legend

1008 Views

1 replies

0 likes

Credit card payment
update payment details
  • 1008 Views
  • 1 replies
  • 0 likes