Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
125733 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
51524 Views
87 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
222804 Views
139 replies
12 likes
PlanFamily PremiumCountryUSADeviceIphone 16 Pro Max Plus Operating SystemiOS 18.5My Question or IssueThis morning before I made my payment. I had a 3 Months Free Gift Link for a User who hadn’t used Premium Before. I didn’t click or save the link be...
Plan Family Premium Country USA Device Iphone 16 Pro Max Plus Operating System iOS 18.5 My Question or Issue This morning before I made my payment. I had a 3 Months Free Gift L...
Spotify Star
106 Views
1 replies
0 likes
Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then? Will they still be there? Can I still make playlists or add to existing playlists? And can others use my pl...
Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then? Will they still be there? Can I still make p...
Regular
1873 Views
2 replies
0 likes
What are the benefit for free user on the app ? I found what spotify don't improved the experience of app for free user.
What are the benefit for free user on the app ? I found what spotify don't improved the experience of app for free user.
Spotify Star
643 Views
3 replies
0 likes
PlanFreeCountryFranceDeviceLaptop HP Operating SystemWindows 10 version 20h2OS :19042.844 My Question or Issuewhy the ads run every 15 minutes and it cuts the songs all the time. it is not better to broadcast the ad every 2 hours or every 5 hours rat...
Plan Free Country France Device Laptop HP Operating System Windows 10 version 20h2 OS :19042.844 My Question or Issue why the ads run every 15 minutes and i...
Composer
821 Views
2 replies
1 likes
Hi,I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and still, it didn't work PlanFree/PremiumCountryU.S.
...till, it didn't work Plan Free/Premium Country U.S.
Visitor
1321 Views
3 replies
0 likes
my family premium free trail is gone i dont know why pleas help me
my family premium free trail is gone i dont know why pleas help me
Spotify Star
1012 Views
5 replies
0 likes
My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why this has happened? Country Australia DeviceIphone S...
My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering w...
Community Legend
638 Views
1 replies
0 likes
PlanFreeCountryItalyDeviceTablet Huawei M2-801LOperating SystemAndroid 5.1.1 My Question or Issue
Plan Free Country Italy Device Tablet Huawei M2-801L Operating System Android 5.1.1 My Question or Issue
Spotify Star
739 Views
1 replies
0 likes
Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?
Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it i...
Community Legend
7995 Views
1 replies
0 likes
Hello Community, For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the app. After visiting the website I discovered that my Premiu...
...nd Spotify has some organization issues, but this morning they charged me with 9,99€. I really don't want to use Spotify anymore. Please, help. What should I do? Free/Premium Germany &n...
Roadie
601 Views
1 replies
0 likes
PlanFree/Premium <--- should be premiumCountryThe NetherlandsDevice(I'm currently writing this on my lenovo legion laptop)Operating System(Windows 10.) My Question or IssueI just payed my 1 cent for 3 months free, but my account still says 'Free', wh...
Plan Free/Premium <--- should be premium Country The Netherlands Device (I'm currently writing this on my lenovo legion laptop) Operating System (Windows 10.) My Q...
Spotify Star
1030 Views
1 replies
0 likes
I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...
I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free...
Roadie
1003 Views
1 replies
0 likes
My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated.I have checked with my bank and there is no reason for this. PlanPremiumCo...
My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated. I have checked with m...
Spotify Legend
1379 Views
3 replies
1 likes
I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?
I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?
Spotify Star
935 Views
3 replies
0 likes
Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...
Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...
Roadie
158898 Views
186 replies
46 likes
I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help
I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help
Spotify Star
1044 Views
1 replies
0 likes
Hi, My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get with a Free account, but I was not sure. I really noticed it th...
Hi, My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get w...
Composer
998 Views
1 replies
0 likes
Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...
...t never takes the money. I am satisfied with using the spotify premium for free, but I think it is not happening on purpose. Thanks, nazgulfeeder
Roadie
578 Views
1 replies
0 likes
So I just began using Spotify, kinda new to the whole thingI tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Paypal, it appears to work but then it just redirects me ...
So I just began using Spotify, kinda new to the whole thing I tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Payp...
Regular
1798 Views
6 replies
0 likes
I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.
I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.
Newbie
77146 Views
48 replies
16 likes
