Topics with Label: Free

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45805 Views
  • 16 replies
  • 4 likes
  • 45805 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28855 Views
  • 19 replies
  • 2 likes
  • 28855 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20231 Views
  • 6 replies
  • 1 likes
  • 20231 Views
  • 6 replies
  • 1 likes

Free Spotify and Playlists

Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then? Will they still be there? Can I still make playlists or add to existing playlists? And can others use my pl...

  • Newbie
  • Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then?  Will they still be there?  Can I still make p...
  • Saqibfraz
  • Regular
  • 400 Views
  • 2 replies
  • 0 likes
  • Free
    Playlists
  • 400 Views
  • 2 replies
  • 0 likes

What are the benefit for free user?

What are the benefit for free user on the app ? I found what spotify don't improved the experience of app for free user.

  • Composer
  • What are the benefit for  free user on the app ?    I found what spotify  don't  improved the experience of app  for free user.      
  • Billy-J
  • Spotify Star
  • 286 Views
  • 3 replies
  • 0 likes
  • App
    features
    Free
  • 286 Views
  • 3 replies
  • 0 likes

Superuser Contribution Advertising is frequencly all 15 minutes

PlanFreeCountryFranceDeviceLaptop HP Operating SystemWindows 10 version 20h2OS :19042.844 My Question or Issuewhy the ads run every 15 minutes and it cuts the songs all the time. it is not better to broadcast the ad every 2 hours or every 5 hours rat...

  • Composer
  • Plan Free Country France Device Laptop  HP   Operating System Windows 10  version 20h2 OS :19042.844   My Question or Issue why the ads run every 15 minutes and i...
  • Flanstario1
  • Composer
  • 257 Views
  • 2 replies
  • 1 likes
  • advertising
    Free
    PC
  • 257 Views
  • 2 replies
  • 1 likes

Superuser Contribution debit card as payment

Hi,I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and still, it didn't work PlanFree/PremiumCountryU.S.

  • Visitor
  • ...nd still, it didn't work    Plan Free/Premium Country U.S.        
  • juaned
  • Visitor
  • 545 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 545 Views
  • 3 replies
  • 0 likes

My premium is gone

my family premium free trail is gone i dont know why pleas help me

  • Casual Listener
  • my family premium free trail is gone i dont know why pleas help me
  • Billy-J
  • Spotify Star
  • 442 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 442 Views
  • 5 replies
  • 0 likes

Solved!! My dad has spotify free but can skip everything

My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why this has happened? Country Australia DeviceIphone S...

  • Casual Listener
  • My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering w...
  • Emilia_8
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Free
    Glitch
    Premium
  • 297 Views
  • 1 replies
  • 0 likes

I can't do free upgrade (3months), my Spotify app automatically closes every time I try

PlanFreeCountryItalyDeviceTablet Huawei M2-801LOperating SystemAndroid 5.1.1 My Question or Issue

  • Newbie
  • Plan Free Country Italy Device Tablet Huawei M2-801L Operating System Android 5.1.1   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 386 Views
  • 1 replies
  • 0 likes

Solved!! Downgrading to free, and upgrading to premium again

Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?

  • Newbie
  • Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it i...
  • Emilia_8
  • Spotify Star
  • 2723 Views
  • 1 replies
  • 0 likes
  • family
    Free
  • 2723 Views
  • 1 replies
  • 0 likes

I can't cancel Prime because it shows up as Free

Hello Community, For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the app. After visiting the website I discovered that my Premiu...

  • Visitor
  • ...nd Spotify has some organization issues, but this morning they charged me with 9,99€. I really don't want to use Spotify anymore. Please, help. What should I do?  Free/Premium Germany &n...
  • 引きこもり
  • Roadie
  • 302 Views
  • 1 replies
  • 0 likes
  • Error
    Free
    Premium
  • 302 Views
  • 1 replies
  • 0 likes

My account is stuck on 'free'

PlanFree/Premium <--- should be premiumCountryThe NetherlandsDevice(I'm currently writing this on my lenovo legion laptop)Operating System(Windows 10.) My Question or IssueI just payed my 1 cent for 3 months free, but my account still says 'Free', wh...

  • Visitor
  •   Plan Free/Premium  <--- should be premium Country The Netherlands Device (I'm currently writing this on my lenovo legion laptop) Operating System (Windows 10.)   My Q...
  • Billy-J
  • Spotify Star
  • 537 Views
  • 1 replies
  • 0 likes
  • Free
    payment not working
  • 537 Views
  • 1 replies
  • 0 likes

Not eligible for free google home

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...

  • Newbie
  • I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free...
  • OneByBoo
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • Free
    google
    Help
    Home
    Subscription
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won’t accept credit card

My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated.I have checked with my bank and there is no reason for this. PlanPremiumCo...

  • Casual Listener
  • My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated. I have checked with m...
  • Guido
  • Spotify Legend
  • 576 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 576 Views
  • 3 replies
  • 1 likes

Solved!! How do playlists work on freemium?

I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?

  • Casual Listener
  • I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?  
  • Jose_M
  • Spotify Star
  • 359 Views
  • 3 replies
  • 0 likes
  • cancelled
    follow
    Free
    freemium
    Playlist
    syncing
  • 359 Views
  • 3 replies
  • 0 likes

I went for a free month trial and they still charged me the student price I’m losing a month free

I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help

  • Newbie
  • I wanted the free month and put all my information, Spotify not only didn’t gave  me the free month but instead they charged me the student price help
  • Maxim
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • Free
    month
    Monthly
    Premium
    Student
  • 404 Views
  • 1 replies
  • 0 likes

Solved!! Unexpectedly subscribed from Premium to Free

Hi, My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get with a Free account, but I was not sure. I really noticed it th...

  • Casual Listener
  • Hi,   My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get w...
  • bjja123
  • Composer
  • 310 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am premium for free

Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...

  • Newbie
  • ...t never takes the money. I am satisfied with using the spotify premium for free, but I think it is not happening on purpose.   Thanks,  nazgulfeeder
  • Aimee_T
  • Roadie
  • 266 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Spotify
  • 266 Views
  • 1 replies
  • 0 likes

Solved!! Can't Activate 30 Day Trial or Buy Premium

So I just began using Spotify, kinda new to the whole thingI tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Paypal, it appears to work but then it just redirects me ...

  • Regular
  • So I just began using Spotify, kinda new to the whole thing I tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Payp...
  • MonoShuga
  • Regular
  • 1192 Views
  • 6 replies
  • 0 likes
  • Free
    Premium
  • 1192 Views
  • 6 replies
  • 0 likes

Pay premium, but can't use it

Hey guys,As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the advertisement again and so on. Why? Make no difference I tri...

  • Newbie
  • Hey guys, As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the a...
  • osornios
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 244 Views
  • 1 replies
  • 0 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

  • Newbie
  • I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
  • osornios
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant use the free trial 30 days

When I try to update my payment subsciption with mobile payment it say you cant subcribe to spotify. But I recieve a code and after I use it, the trouble came. Anyone knows about?

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  • Casual Listener
  • When I try to update my payment subsciption with mobile payment it say you cant subcribe to spotify. But I recieve a code and after I use it, the trouble came.   Anyone knows about?  
  • owenwi
  • Newbie
  • 373 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Subscription
  • 373 Views
  • 2 replies
  • 0 likes