Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 90531 Views
- 56 replies
- 5 likes
- 90531 Views
- 56 replies
- 5 likes
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 11391 Views
- 24 replies
- 2 likes
- 11391 Views
- 24 replies
- 2 likes
Free Spotify and Playlists
Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then? Will they still be there? Can I still make playlists or add to existing playlists? And can others use my pl...
- Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then? Will they still be there? Can I still make p...
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- Regular
- 1443 Views
- 2 replies
- 0 likes
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FreePlaylists
- 1443 Views
- 2 replies
- 0 likes
What are the benefit for free user?
What are the benefit for free user on the app ? I found what spotify don't improved the experience of app for free user.
- What are the benefit for free user on the app ? I found what spotify don't improved the experience of app for free user.
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- Spotify Star
- 531 Views
- 3 replies
- 0 likes
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featuresFree
- 531 Views
- 3 replies
- 0 likes
Superuser Contribution Advertising is frequencly all 15 minutes
PlanFreeCountryFranceDeviceLaptop HP Operating SystemWindows 10 version 20h2OS :19042.844 My Question or Issuewhy the ads run every 15 minutes and it cuts the songs all the time. it is not better to broadcast the ad every 2 hours or every 5 hours rat...
- Plan Free Country France Device Laptop HP Operating System Windows 10 version 20h2 OS :19042.844 My Question or Issue why the ads run every 15 minutes and i...
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- Composer
- 592 Views
- 2 replies
- 1 likes
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FreePC
- 592 Views
- 2 replies
- 1 likes
Superuser Contribution debit card as payment
Hi,I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and still, it didn't work PlanFree/PremiumCountryU.S.
- ...till, it didn't work Plan Free/Premium Country U.S.
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- Visitor
- 1063 Views
- 3 replies
- 0 likes
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FreePremiumSubscription
- 1063 Views
- 3 replies
- 0 likes
My premium is gone
my family premium free trail is gone i dont know why pleas help me
- my family premium free trail is gone i dont know why pleas help me
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- Spotify Star
- 729 Views
- 5 replies
- 0 likes
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AccountFreePremiumSubscription
- 729 Views
- 5 replies
- 0 likes
Solved!! My dad has spotify free but can skip everything
My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why this has happened? Country Australia DeviceIphone S...
- My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering w...
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- Community Legend
- 536 Views
- 1 replies
- 0 likes
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FreeGlitchPremium
- 536 Views
- 1 replies
- 0 likes
I can't do free upgrade (3months), my Spotify app automatically closes every time I try
PlanFreeCountryItalyDeviceTablet Huawei M2-801LOperating SystemAndroid 5.1.1 My Question or Issue
- Plan Free Country Italy Device Tablet Huawei M2-801L Operating System Android 5.1.1 My Question or Issue
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- Spotify Star
- 647 Views
- 1 replies
- 0 likes
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AccountFreePremium
- 647 Views
- 1 replies
- 0 likes
Solved!! Downgrading to free, and upgrading to premium again
Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?
- Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it i...
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- Community Legend
- 5935 Views
- 1 replies
- 0 likes
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Free
- 5935 Views
- 1 replies
- 0 likes
I can't cancel Prime because it shows up as Free
Hello Community, For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the app. After visiting the website I discovered that my Premiu...
- ...nd Spotify has some organization issues, but this morning they charged me with 9,99€. I really don't want to use Spotify anymore. Please, help. What should I do? Free/Premium Germany &n...
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- Roadie
- 501 Views
- 1 replies
- 0 likes
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FreePremium
- 501 Views
- 1 replies
- 0 likes
My account is stuck on 'free'
PlanFree/Premium <--- should be premiumCountryThe NetherlandsDevice(I'm currently writing this on my lenovo legion laptop)Operating System(Windows 10.) My Question or IssueI just payed my 1 cent for 3 months free, but my account still says 'Free', wh...
- Plan Free/Premium <--- should be premium Country The Netherlands Device (I'm currently writing this on my lenovo legion laptop) Operating System (Windows 10.) My Q...
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- Spotify Star
- 926 Views
- 1 replies
- 0 likes
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Freepayment not working
- 926 Views
- 1 replies
- 0 likes
Not eligible for free google home
I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...
- I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free...
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- Roadie
- 839 Views
- 1 replies
- 0 likes
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FreegoogleHelpHomeSubscription
- 839 Views
- 1 replies
- 0 likes
Superuser Contribution Won’t accept credit card
My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated.I have checked with my bank and there is no reason for this. PlanPremiumCo...
- My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated. I have checked with m...
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- Spotify Legend
- 1187 Views
- 3 replies
- 1 likes
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AccountFreePremiumSubscription
- 1187 Views
- 3 replies
- 1 likes
Solved!! How do playlists work on freemium?
I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?
- I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?
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- Spotify Star
- 709 Views
- 3 replies
- 0 likes
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followFreefreemiumsyncing
- 709 Views
- 3 replies
- 0 likes
Solved!! No puedo pagar Spotify premium
Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...
- Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...
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- Roadie
- 151056 Views
- 186 replies
- 46 likes
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AccountFreeLoginOtherPremiumSubscriptionUnlimited
- 151056 Views
- 186 replies
- 46 likes
I went for a free month trial and they still charged me the student price I’m losing a month free
I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help
- I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help
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- Spotify Star
- 933 Views
- 1 replies
- 0 likes
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FreemonthPremiumStudent
- 933 Views
- 1 replies
- 0 likes
Solved!! Unexpectedly subscribed from Premium to Free
Hi, My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get with a Free account, but I was not sure. I really noticed it th...
- Hi, My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get w...
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- Composer
- 853 Views
- 1 replies
- 0 likes
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FreePremiumSubscription
- 853 Views
- 1 replies
- 0 likes
Superuser Contribution I am premium for free
Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...
- ...t never takes the money. I am satisfied with using the spotify premium for free, but I think it is not happening on purpose. Thanks, nazgulfeeder
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- Roadie
- 438 Views
- 1 replies
- 0 likes
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FreePremiumSpotify
- 438 Views
- 1 replies
- 0 likes
Solved!! Can't Activate 30 Day Trial or Buy Premium
So I just began using Spotify, kinda new to the whole thingI tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Paypal, it appears to work but then it just redirects me ...
- So I just began using Spotify, kinda new to the whole thing I tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Payp...
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- Regular
- 1507 Views
- 6 replies
- 0 likes
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FreePremium
- 1507 Views
- 6 replies
- 0 likes
7 day free trial?
I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.
- I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.
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- Newbie
- 75548 Views
- 48 replies
- 16 likes
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Free
- 75548 Views
- 48 replies
- 16 likes
Payment by cash
Hello. My Premium service ended so I decided to pay by cash yesterday (March 28). I went to the nearest M Lhuillier branch and paid for 3 months worth of Premium. My account still registers as "Free" Can anyone please help me with this issue? Thank y...
- Hello. My Premium service ended so I decided to pay by cash yesterday (March 28). I went to the nearest M Lhuillier branch and paid for 3 months worth of Premium. My account still registers as "Free...
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- Casual Listener
- 6726 Views
- 5 replies
- 0 likes
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AccountFreePremium
- 6726 Views
- 5 replies
- 0 likes