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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6139 Views
  • 23 replies
  • 2 likes
  • 6139 Views
  • 23 replies
  • 2 likes

Free Spotify and Playlists

Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then? Will they still be there? Can I still make playlists or add to existing playlists? And can others use my pl...

  • Newbie
  • Currently I have Premium plan, but I don't use Spotify that much and concider going fro Free for a while. But what happends to Playlists then?  Will they still be there?  Can I still make p...
  • Saqibfraz
  • Regular
  • 1277 Views
  • 2 replies
  • 0 likes
  • Free
    Playlists
  • 1277 Views
  • 2 replies
  • 0 likes

What are the benefit for free user?

What are the benefit for free user on the app ? I found what spotify don't improved the experience of app for free user.

  • Composer
  • What are the benefit for  free user on the app ?    I found what spotify  don't  improved the experience of app  for free user.      
  • Billy-J
  • Spotify Star
  • 503 Views
  • 3 replies
  • 0 likes
  • features
    Free
  • 503 Views
  • 3 replies
  • 0 likes

Superuser Contribution Advertising is frequencly all 15 minutes

PlanFreeCountryFranceDeviceLaptop HP Operating SystemWindows 10 version 20h2OS :19042.844 My Question or Issuewhy the ads run every 15 minutes and it cuts the songs all the time. it is not better to broadcast the ad every 2 hours or every 5 hours rat...

  • Composer
  • Plan Free Country France Device Laptop  HP   Operating System Windows 10  version 20h2 OS :19042.844   My Question or Issue why the ads run every 15 minutes and i...
  • Flanstario1
  • Composer
  • 541 Views
  • 2 replies
  • 1 likes
  • Free
    PC
  • 541 Views
  • 2 replies
  • 1 likes

Superuser Contribution debit card as payment

Hi,I've been trying to sign up for Spotify premium with my debit card and it keeps sending me to the payment failure page. I have tried it on a different browser and an incognito page as well and still, it didn't work PlanFree/PremiumCountryU.S.

  • Visitor
  • ...till, it didn't work    Plan Free/Premium Country U.S.        
  • juaned
  • Visitor
  • 995 Views
  • 3 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 995 Views
  • 3 replies
  • 0 likes

My premium is gone

my family premium free trail is gone i dont know why pleas help me

  • Casual Listener
  • my family premium free trail is gone i dont know why pleas help me
  • Billy-J
  • Spotify Star
  • 705 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 705 Views
  • 5 replies
  • 0 likes

Solved!! My dad has spotify free but can skip everything

My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering why this has happened? Country Australia DeviceIphone S...

  • Casual Listener
  • My dad opened spotify today and found he was able to skip every song and has no ads despite saying his plan is free and he didn’t enter any credit card details. could be a glitch, just wondering w...
  • Emilia_8
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • Free
    Glitch
    Premium
  • 502 Views
  • 1 replies
  • 0 likes

I can't do free upgrade (3months), my Spotify app automatically closes every time I try

PlanFreeCountryItalyDeviceTablet Huawei M2-801LOperating SystemAndroid 5.1.1 My Question or Issue

  • Newbie
  • Plan Free Country Italy Device Tablet Huawei M2-801L Operating System Android 5.1.1   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 616 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
  • 616 Views
  • 1 replies
  • 0 likes

Solved!! Downgrading to free, and upgrading to premium again

Hi,I'm on Family Premium right now, but considering downgrading to Free for a while.My question is around going back to family - will my liked songs / playlists / offline be restored to as it is now, or will I have to recreate it all?

  • Newbie
  • Hi, I'm on Family Premium right now, but considering downgrading to Free for a while. My question is around going back to family - will my liked songs / playlists / offline be restored to as it i...
  • Emilia_8
  • Community Legend
  • 5109 Views
  • 1 replies
  • 0 likes
  • Free
  • 5109 Views
  • 1 replies
  • 0 likes

I can't cancel Prime because it shows up as Free

Hello Community, For three months now I tried Spotify Premium for a small trial-price. Now I wanted to cancel it, because I no longer need Premium. Unfortunately you can not cancel it on the app. After visiting the website I discovered that my Premiu...

  • Visitor
  • ...nd Spotify has some organization issues, but this morning they charged me with 9,99€. I really don't want to use Spotify anymore. Please, help. What should I do?  Free/Premium Germany &n...
  • 引きこもり
  • Roadie
  • 480 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
  • 480 Views
  • 1 replies
  • 0 likes

My account is stuck on 'free'

PlanFree/Premium <--- should be premiumCountryThe NetherlandsDevice(I'm currently writing this on my lenovo legion laptop)Operating System(Windows 10.) My Question or IssueI just payed my 1 cent for 3 months free, but my account still says 'Free', wh...

  • Visitor
  •   Plan Free/Premium  <--- should be premium Country The Netherlands Device (I'm currently writing this on my lenovo legion laptop) Operating System (Windows 10.)   My Q...
  • Billy-J
  • Spotify Star
  • 894 Views
  • 1 replies
  • 0 likes
  • Free
    payment not working
  • 894 Views
  • 1 replies
  • 0 likes

Not eligible for free google home

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...

  • Newbie
  • I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free...
  • OneByBoo
  • Roadie
  • 806 Views
  • 1 replies
  • 0 likes
  • Free
    google
    Help
    Home
    Subscription
  • 806 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won’t accept credit card

My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated.I have checked with my bank and there is no reason for this. PlanPremiumCo...

  • Casual Listener
  • My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated. I have checked with m...
  • Guido
  • Spotify Legend
  • 1125 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 1125 Views
  • 3 replies
  • 1 likes

Solved!! How do playlists work on freemium?

I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?

  • Casual Listener
  • I have recently cancelled my subscription and was just wondering... the playlists that I follow, will any new songs that the creator adds sync and show up automatically?  
  • Jose_M
  • Spotify Star
  • 660 Views
  • 3 replies
  • 0 likes
  • follow
    Free
    freemium
    syncing
  • 660 Views
  • 3 replies
  • 0 likes

Solved!! No puedo pagar Spotify premium

Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...

  • Newbie
  • Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium   Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...
  • PabloMusicMan
  • Roadie
  • 148437 Views
  • 186 replies
  • 46 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 148437 Views
  • 186 replies
  • 46 likes

I went for a free month trial and they still charged me the student price I’m losing a month free

I wanted the free month and put all my information, Spotify not only didn’t gave me the free month but instead they charged me the student price help

  • Casual Listener
  • I wanted the free month and put all my information, Spotify not only didn’t gave  me the free month but instead they charged me the student price help
  • Maxim
  • Spotify Star
  • 908 Views
  • 1 replies
  • 0 likes
  • Free
    month
    Premium
    Student
  • 908 Views
  • 1 replies
  • 0 likes

Solved!! Unexpectedly subscribed from Premium to Free

Hi, My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get with a Free account, but I was not sure. I really noticed it th...

  • Casual Listener
  • Hi,   My Spotify account switches from Premium to Free without any notice or anything. I think this happened last saturday (24th of februari), because I heard one of the commercial you get w...
  • bjja123
  • Composer
  • 798 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 798 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am premium for free

Dear Spotify,I have been using the spotify premium for months now, and by this year the last time it took money from my paypal was 2018. 01. 01., and since that, it just keeps saying that: Your spotify subscription will be automatically renewed on "*...

  • Newbie
  • ...t never takes the money. I am satisfied with using the spotify premium for free, but I think it is not happening on purpose.   Thanks,  nazgulfeeder
  • Aimee_T
  • Roadie
  • 420 Views
  • 1 replies
  • 0 likes
  • Free
    Premium
    Spotify
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Can't Activate 30 Day Trial or Buy Premium

So I just began using Spotify, kinda new to the whole thingI tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Paypal, it appears to work but then it just redirects me ...

  • Regular
  • So I just began using Spotify, kinda new to the whole thing I tried activating the 30 day trial thing, but it simply doesn't work! My debit card is Maestro so it's not accepted, and upon trying Payp...
  • MonoShuga
  • Regular
  • 1451 Views
  • 6 replies
  • 0 likes
  • Free
    Premium
  • 1451 Views
  • 6 replies
  • 0 likes

7 day free trial?

I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.

  • Regular
  • I just made a Spotify account I saw my friend had the 7 day free trial and I haven't got anything.
  • rossanodesimone
  • Newbie
  • 75189 Views
  • 48 replies
  • 16 likes
  • Free
  • 75189 Views
  • 48 replies
  • 16 likes

Payment by cash

Hello. My Premium service ended so I decided to pay by cash yesterday (March 28). I went to the nearest M Lhuillier branch and paid for 3 months worth of Premium. My account still registers as "Free" Can anyone please help me with this issue? Thank y...

  • Newbie
  • Hello. My Premium service ended so I decided to pay by cash yesterday (March 28). I went to the nearest M Lhuillier branch and paid for 3 months worth of Premium. My account still registers as "Free...
  • lhetbm
  • Casual Listener
  • 6668 Views
  • 5 replies
  • 0 likes
  • Account
    Free
    Premium
  • 6668 Views
  • 5 replies
  • 0 likes