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my family premium free trail is gone i dont know why pleas help me
Hey @Matt1111, thanks for reaching out to the Community!
Let's take a look.
Can you let me know the status of your account here? If it says Free, could you follow all of the steps provided in this Spotify Answer?
Also, are you able to use any Premium features in the app (download a song, listen offline, unlimited skips)?
Looking out for your reply!
Hey @Matt1111,
One more thing we can check is to make sure that you are logged in to the correct account. You can check and let me know by reviewing your Spotify purchase here. Let me know if you see a charge for your recent Spotify subscription purchase.
Keep me updated!
Hey @Matt1111,
Thanks for confirming.
In this case, please get in touch with Customer Support. They'll take a look and do their best to help.
Have a nice day!
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ