Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
ab01545945
Visitor
80716 Views
50 replies
4 likes

80716 Views
50 replies
4 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
10130 Views
23 replies
2 likes

10130 Views
23 replies
2 likes

[All Platforms] No option for HULU in Account Overview

I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status it looks like there's nothing to activate. Any ideas on what...

weslang
Newbie
I received the 6 Months promotion for S10 and spotify premium. Understand that this spotify premium would be directly connected with Hulu as well. However, when reviewing the account status ...
2019-04-05 9:57:26 AM
2019-08-21 11:43:05 AM
OneByBoo
Roadie
358 Views
1 replies
0 likes
All Platforms

358 Views
1 replies
0 likes

Artist: Mary Rodwell - All Albums now missing

PremiumPhilippines Device Samsung Galaxy 9 and Desktop I joined Spotify because I found Mary Rodwell's Meditation albums here, but since yesterday all my playlists for her are empty. The tracks are gone. Can you tell me if this is a glitch, or if she...

HigherSelf
Visitor
Premium Philippines Device Samsung Galaxy 9 and Desktop I joined Spotify because I found Mary Rodwell's Meditation albums here, but since yesterday all my playlists for her ...
2019-08-21 8:10:02 AM
2019-08-21 11:41:30 AM
OneByBoo
Roadie
222 Views
1 replies
0 likes

222 Views
1 replies
0 likes

Solved!! Cancelling both headspace and premium

PlanHeadspace/Premium My Question or IssueI've tried to cancel my Headsapce/Premium subscription but seem to have only opted out of Headspace as it says at my next billing date i will change to just Premium and be charged, how do I now opt out of pre...

francesbrawne20
Casual Listener
Plan Headspace/Premium My Question or Issue I've tried to cancel my Headsapce/Premium subscription but seem to have only opted out of Headspace as it says at my next billing date i...
2019-08-20 11:21:45 AM
2019-08-21 4:55:03 AM
Billy-J
Spotify Star
526 Views
3 replies
0 likes

526 Views
3 replies
0 likes

Solved!! Spotify Premium for students Cancelled suddenly

I subscribed for Spotify premium for students and made payment through my telco. However, just today, my account was reverted to “Free”. With no notification and no pre-warning. And I don’t even know why!!!! Please assist in this... anyone

Xavvie
Newbie
I subscribed for Spotify premium for students and made payment through my telco. However, just today, my account was reverted to “Free”. With no notification and no pre-warning. And I don’t even know...
2019-08-20 3:26:51 PM
2019-08-21 4:29:24 AM
Luan
Spotify Star
336 Views
1 replies
0 likes

336 Views
1 replies
0 likes

Can't update payment info after failure to charge

My credit card was at max and Spotify wasn't able to process my payment. I've since made the payment possible, yet when I try to update my payment info on my account it says it's unable to do so. Is it because it's the same credit card info? I just d...

ChrisHJ
Visitor
My credit card was at max and Spotify wasn't able to process my payment. I've since made the payment possible, yet when I try to update my payment info on my account it says it's unable to do so. Is ...
2019-08-21 2:36:13 AM
2019-08-21 4:08:09 AM
Luan
Spotify Star
233 Views
1 replies
0 likes

233 Views
1 replies
0 likes

No puedo activar mi tarjeta de regalo

Recientemente compre una tarjeta de regalo de Spotify, al momento de introducir el codigo me aparece un error, el cual dice que me ponga en contacto con la ayuda, intente de todo, incluso cambiar las letras minusculas por mayusculas, pero nada. PlanF...

Science_Smurf
Casual Listener
Recientemente compre una tarjeta de regalo de Spotify, al momento de introducir el codigo me aparece un error, el cual dice que me ponga en contacto con la ayuda, intente de todo, incluso cambiar las...
2019-08-20 12:41:05 AM
2019-08-21 3:02:05 AM
Brunelicia
Community Legend
969 Views
1 replies
0 likes

969 Views
1 replies
0 likes

Solved!! Subscription changed to free

PlanFree/PremiumCountryCanadaDeviceSamsung note 9 My Question or IssueI was logged out of my account.When I logged back in my subscription has changed from premium to free, region was changed to US. All my downloaded and saved songs were gone.On the ...

Leno_b
Visitor
Plan Free/Premium Country Canada Device Samsung note 9 My Question or Issue I was logged out of my account. When I logged back in my subscription has changed from premium to free, reg...
2019-08-20 6:57:27 PM
2019-08-20 7:19:34 PM
Brunelicia
Community Legend
283 Views
1 replies
0 likes

283 Views
1 replies
0 likes

Premium activated with mobile provider but am still free

PlanFree/PremiumCountryNew ZealandDeviceSamsung S8Operating SystemAndroid My Question or IssueAm currently activated premium with spark mobile but when i go on spotify, im still on free spotify

Limbo97
Casual Listener
Plan Free/Premium Country New Zealand Device Samsung S8 Operating System Android My Question or Issue Am currently activated premium with spark mobile but when i go on spotif...
2019-08-17 10:15:27 AM
2019-08-20 5:47:50 PM
Jose_M
Spotify Star
796 Views
4 replies
1 likes

796 Views
4 replies
1 likes

You are not eligible for this payment method

HiIm trying to subscribe to Spotify using my phone number and i get this reponse. "You are not eligible for this payment method." Anyone know why and how to fix it. Im with vodacom and have money in my account.

chapmandrew
Visitor
Hi Im trying to subscribe to Spotify using my phone number and i get this reponse. "You are not eligible for this payment method." Anyone know why and how to fix it. Im with vodacom and have money i...
2019-08-19 12:46:52 PM
2019-08-20 3:05:13 PM
OneByBoo
Roadie
756 Views
1 replies
0 likes

756 Views
1 replies
0 likes

dont know my current subscription

I am a new user. Few days ago I started a one month premium trial. Today, I joined a family plan but due to the 2 clashes, I tried cancelling the premium trial so that I am not charged. Now I don't know what my current plan is and if I am still on th...

7fe9w9twwhqqc
Visitor
I am a new user. Few days ago I started a one month premium trial. Today, I joined a family plan but due to the 2 clashes, I tried cancelling the premium trial so that I am not charged. Now I don't k...
2019-08-20 1:48:53 PM
2019-08-20 3:02:30 PM
OneByBoo
Roadie
207 Views
1 replies
0 likes

207 Views
1 replies
0 likes

Wrong renewal date. Less Premium, than I paid for

PlanPremiumCountryGermanyDeviceDesktop / SmartphoneOperating SystemWindows / Android 9 My Question or IssueSo... I've been using a prepaid SIM card as my method of payment up until the 19th of July, which is when the subscription ran out and wasn't r...

anarki8
Casual Listener
Plan Premium Country Germany Device Desktop / Smartphone Operating System Windows / Android 9 My Question or Issue So... I've been using a prepaid SIM card as my method of pa...
2019-08-18 11:12:30 AM
2019-08-20 2:50:24 PM
OneByBoo
Roadie
366 Views
3 replies
0 likes

366 Views
3 replies
0 likes

Changed payment method

I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?

KyuriL
Visitor
I changed my payment method 2 days before it charges, will it be charged in the last credit card or in the new?
2019-08-20 3:00:12 AM
2019-08-20 4:39:47 AM
Billy-J
Spotify Star
248 Views
1 replies
0 likes

248 Views
1 replies
0 likes

Can't redeem gift card

PlanFree/PremiumCountryMexicoDevice(iPhone 7 Plus, HP Pavilion 23)Operating System(iOS 12.3.1, Windows 10) My Question or IssueYesterday (August 18, 2019) I purchased a gift card for $300.00 Mexican pesos in a Oxxo store and when I tried to redeem it...

ToyotaLasagna
Casual Listener
Plan Free/Premium Country Mexico Device (iPhone 7 Plus, HP Pavilion 23) Operating System (iOS 12.3.1, Windows 10) My Question or Issue Yesterday (August 18, 2019) I purchased a gift ...
2019-08-19 9:46:38 PM
2019-08-19 11:51:19 PM
Brunelicia
Community Legend
1243 Views
3 replies
0 likes

1243 Views
3 replies
0 likes

Change Method Of Payment On Account For Already Charged Sub

Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new card? Thank you!

Bcca
Visitor
Hello! I forgot to change a method of payment for my subscription and it charged me to the card I don't use anymore. Is there a way for me to refund that charge and charge my subscription on my new c...
2019-08-19 7:45:55 PM
2019-08-19 10:44:45 PM
Brunelicia
Community Legend
776 Views
1 replies
0 likes

776 Views
1 replies
0 likes

Solved!! Upgrading From Premium to Family

I'm about to upgrade from premium to family premium. Probably a stright forward question to answer but when I upgrade will the new subscription over ride the current one or will I need to cancel my current subscription. Just making sure so i'm not ch...

Staincheese
Visitor
I'm about to upgrade from premium to family premium. Probably a stright forward question to answer but when I upgrade will the new subscription over ride the current one or will I need to cancel my c...
2019-08-19 9:03:29 PM
2019-08-19 9:06:39 PM
Brunelicia
Community Legend
347 Views
1 replies
0 likes

347 Views
1 replies
0 likes

Solved!! Premium Family

Hi There,We have just updated our Spotify from Premium to Premium Family for the sole purpose of being able to play music on each of our own devices simultaneously. The invites have been done, the kids have logged on with their own free Spotify accou...

Hilary
Casual Listener
Hi There, We have just updated our Spotify from Premium to Premium Family for the sole purpose of being able to play music on each of our own devices simultaneously. The invites have been done, the ...
2019-08-19 5:49:07 PM
2019-08-19 7:29:42 PM
Brunelicia
Community Legend
327 Views
3 replies
0 likes

327 Views
3 replies
0 likes

Charged twice for one month

I just was charged twice for this month's spotify premium. Can I be refunded the extra month's fee? That additional 9$ charge is not much, but to me it's going tomake me miss a bill I need to pay- please refund it- I do not want 2 months of a subscri...

jkcazy
Visitor
I just was charged twice for this month's spotify premium. Can I be refunded the extra month's fee? That additional 9$ charge is not much, but to me it's going tomake me miss a bill I need to pay- pl...
2019-08-19 5:42:29 PM
2019-08-19 6:05:23 PM
Brunelicia
Community Legend
323 Views
1 replies
0 likes

323 Views
1 replies
0 likes

Spotify Premium & Hulu Deal

I signed up for the Premium plan that included Hulu back in the Spring. I linked the accounts to ensure I was paying one flat fee for both services. In July my Hulu plan stopped working and needed a new payment method. Was the Premium offer just a tr...

beachscg510
Visitor
I signed up for the Premium plan that included Hulu back in the Spring. I linked the accounts to ensure I was paying one flat fee for both services. In July my Hulu plan stopped working and needed a ...
2019-08-19 4:25:10 PM
2019-08-19 4:38:11 PM
Billy-J
Spotify Star
277 Views
1 replies
0 likes

277 Views
1 replies
0 likes

Student Subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

kMasso
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-08-19 9:39:18 AM
2019-08-19 11:10:45 AM
Billy-J
Spotify Star
275 Views
1 replies
0 likes

275 Views
1 replies
0 likes

Family cannot redeem code

Trying to redeem a family code on Mac laptop continually gets an error. Something went wrong please try again.

Paul1975
Visitor
Trying to redeem a family code on Mac laptop continually gets an error. Something went wrong please try again.
2019-08-15 4:54:14 PM
2019-08-19 6:35:30 AM
Billy-J
Spotify Star
323 Views
3 replies
0 likes

323 Views
3 replies
0 likes

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