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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5932 Views
  • 23 replies
  • 2 likes
  • 5932 Views
  • 23 replies
  • 2 likes

Superuser Contribution Scam, misleading advertising, delivery of a Google home mini for Spotify Family

Scam, misleading advertising, delivery of a Google home mini for Sotify Family For information Email to the services After sale and Paypal: "Spotify Family Contract of May 5, 2019 Hello I subscribed to the Spotify family offer. The delivery of a "Goo...

  • Casual Listener
  • Scam, misleading advertising, delivery of a Google home mini for Sotify Family For information Email to the services After sale and Paypal: " Spotify Family Contract of May 5, 2019   He...
  • Peter
  • Spotify Legend
  • 1654 Views
  • 3 replies
  • 1 likes
  • 1654 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Spotify premium trial has been used?

PlanPremiumUAE Device(iPhone 7, Macbook Pro late 2017)My Question or Issue i have just created a new spotify account, and would like to try spotify premium for 1.99AED for 3 months. However, whenever i go to pay for it, a message pops up saying im no...

  • Casual Listener
  • Plan Premium UAE   Device (iPhone 7, Macbook Pro late 2017) My Question or Issue   i have just created a new spotify account, and would like to try spotify premium for 1.99AED for 3...
  • Peter
  • Spotify Legend
  • 3450 Views
  • 5 replies
  • 0 likes
  • 3450 Views
  • 5 replies
  • 0 likes

Salir de plan familiar

PlanPremiumCountryMéxicoDeviceiPhone XS Max Operating SystemiOS 12.3 Soy miembro de un plan familiar que organizó otra persona, desafortunadamente no tengo contacto más con ella y quisiera poder salir e ese plan para poder suscribirme a uno nuevo. Es...

  • Newbie
  • Plan Premium Country México Device iPhone XS Max  Operating System iOS 12.3   Soy miembro de un plan familiar que organizó otra persona, desafortunadamente no tengo contacto más co...
  • Billy-J
  • Spotify Star
  • 29901 Views
  • 1 replies
  • 0 likes
  • 29901 Views
  • 1 replies
  • 0 likes

Bank says Spotify is trying to make an "offline" transaction?

PlanPremiumCountryEgypt My Question or IssueSuddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they tell me that Spotify is trying to make an 'offline' transaction, wh...

  • Casual Listener
  • Plan Premium Country Egypt   My Question or Issue Suddenly this month at my renewal day I recieve an email from Spotify saying that my bank transaction has failed, I call the bank and they...
  • hot3eed
  • Casual Listener
  • 1074 Views
  • 2 replies
  • 0 likes
  • 1074 Views
  • 2 replies
  • 0 likes

Premium with hulu

I am trying to figure out how to set up Hulu with my premium account. I have followed the instructions on the page. It’s says to go to “your services” then “start watching” but I did not see either of these options?

  • Newbie
  • I am trying to figure out how to set up Hulu with my premium account. I have followed the instructions on the page. It’s says to go to “your services” then “start watching” but I did not see either o...
  • Jᴀᴄᴋ
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Payment is Delayed

Hello , i'm from israel, and switched credit card in the spotify website .. and for some reason, i dont see the payment as paying at this moment, but it's delayed to 4 months forward,i don't have any other services or purchaces that it happened to th...

  • Casual Listener
  • Hello , i'm from israel, and switched credit card in the spotify website ..   and for some reason, i dont see the payment as paying at this moment, but it's delayed to 4 months forward, i don...
  • 5zou-_69yh978
  • Casual Listener
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes

I need to cancel my son's premium subscription. . .

but I don't have access to his account. He lives with his mother and is not answering my calls or texts.

  • Casual Listener
  • but I don't have access to his account. He lives with his mother and is not answering my calls or texts.
  • Jᴀᴄᴋ
  • Roadie
  • 1048 Views
  • 3 replies
  • 0 likes
  • 1048 Views
  • 3 replies
  • 0 likes

Charged twice and still don’t have premium

PlanFree/PremiumCountryCanadaDeviceIPhone XRMy Question or IssueI have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.

  • Newbie
  • Plan Free/Premium Country Canada Device IPhone XR My Question or Issue I have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.
  • Jᴀᴄᴋ
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Google Cancelled Home Mini Order (Australia)

PlanFamily PremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify emailed both my personal and work emails about a spotify deal (Upgrade to...

  • Music Fan
  • Plan Family Premium Country  Australia   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Questio...
  • SteveMat
  • Casual Listener
  • 3440 Views
  • 50 replies
  • 5 likes
  • 3440 Views
  • 50 replies
  • 5 likes

Superuser Contribution Vodafone Mobil Ödeme

Merhaba, Spotify dan premium yapıcam mobil ödeme ile ama olmuyor. Vodafone hattı kullanıyorum eskiden yapmama rağmen şimdi telefonuma kod geliyor o kodu yazmama rağmen devamlı Tekrar deneyin hatası alıyorum neden acaba

  • Newbie
  • Merhaba, Spotify dan premium yapıcam mobil ödeme ile ama olmuyor. Vodafone hattı kullanıyorum eskiden yapmama rağmen şimdi telefonuma kod geliyor o kodu yazmama rağmen devamlı Tekrar deneyin hatası a...
  • Peter
  • Spotify Legend
  • 1702 Views
  • 1 replies
  • 0 likes
  • 1702 Views
  • 1 replies
  • 0 likes

CHARGES

I am being charged three times last April??

  • Newbie
  • I am being charged three times last April??
  • Billy-J
  • Spotify Star
  • 739 Views
  • 1 replies
  • 0 likes
  • 739 Views
  • 1 replies
  • 0 likes

Missed the Address Verfication for Family Plan

Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family subscription plan. Now, I totally missed the verif...

  • Newbie
  • Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family...
  • Billy-J
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Student premium changed?

I've had spotify student premium for 2 years, however for some reason the last 2 months, they've been charging me for full price suddenly without even notifying me, even though I'm still at college and therefore a student. When I go to change it back...

  • Newbie
  • I've had spotify student premium for 2 years, however for some reason the last 2 months, they've been charging me for full price suddenly without even notifying me, even though I'm still at college a...
  • OneByBoo
  • Roadie
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Can't Subscribe to Premium

I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 404 error (404s and Heartbreaks), but sometimes I'm ...

  • Casual Listener
  • I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 4...
  • AarisonAmram
  • Casual Listener
  • 264 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Solved!! Payment problem account,problema con la cuenta

Pague la promo De 0.99 por 3 meses y al principio todo estaba normal resulta y pasa que ahora salgo como usuario normal no Premium y no puedo encontrar ningún recibo en la cuenta original con q la pague entró con mi usuario y nada... Revise mis otros...

  • Casual Listener
  • Pague la promo De 0.99 por 3 meses y al principio todo estaba normal resulta y pasa que ahora salgo como usuario normal no Premium y no puedo encontrar ningún recibo en la cuenta original con q la pa...
  • alejandragabrie
  • Casual Listener
  • 669 Views
  • 2 replies
  • 0 likes
  • 669 Views
  • 2 replies
  • 0 likes

Abonnement accidentel

Bonjour, j'ai souscrit accidentellement à un abonnement spotify premium et je voudrai le stoppé. Je n'ai plus le compte en question donc impossible de l'arrêté depuis le menu du compte. Je voudrai donc savoir comment faire ou à qui en parlé pour régl...

  • Newbie
  • Bonjour, j'ai souscrit accidentellement à un abonnement spotify premium et je voudrai le stoppé. Je n'ai plus le compte en question donc impossible de l'arrêté depuis le menu du compte. Je voudrai do...
  • osornios
  • Spotify Star
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Solved!! free google mini canada still avalible?

planFreeCountryCanadaDevicebuilt pcOperating Systemwindows 10 My Question or Issueis the free google mini thing still active for Canada? and if it is, can I use the 3 months for 0.99 CAD?

  • Newbie
  • plan Free Country Canada Device built pc Operating System windows 10   My Question or Issue is the free google mini thing still active for Canada? and if it is, can I use the 3 months ...
  • Jᴀᴄᴋ
  • Roadie
  • 676 Views
  • 1 replies
  • 0 likes
  • 676 Views
  • 1 replies
  • 0 likes

Premium for Family is gone for the whole family

Since today morning my spotify premium is gone for me and the rest of the family. The last payment was the 12th of May so I don't know what happened. Can anyone help me please?

  • Casual Listener
  • Since today morning my spotify premium is gone for me and the rest of the family. The last payment was the 12th of May so I don't know what happened. Can anyone help me please?  
  • Julianvan
  • Casual Listener
  • 394 Views
  • 2 replies
  • 0 likes
  • Premium family
  • 394 Views
  • 2 replies
  • 0 likes

Problemas com assinatura premium

Olá, boa tarde.Estou tentando assinar o plano premium, já tentei todos os planos e assinaturas, até criei outra conta, mas sempre ocorre a falha conforme print anexo. Por favor, poderiam me ajudar?

  • Casual Listener
  •   Olá, boa tarde. Estou tentando assinar o plano premium, já tentei todos os planos e assinaturas, até criei outra conta, mas sempre ocorre a falha conforme print anexo. Por favor, poderiam me...
  • Jᴀᴄᴋ
  • Roadie
  • 378 Views
  • 5 replies
  • 0 likes
  • 378 Views
  • 5 replies
  • 0 likes

Solved!! Help with Premium Family

Hi there people of the spotify world. Hopefully some kind sould can help. We are on the premium account, my partner has recently changed her phone from Apple to Android & in doing so her number.When we tried to log into her account, all her music is ...

  • Casual Listener
  • Hi there people of the spotify world. Hopefully some kind sould can help.  We are on the premium account, my partner has recently changed her phone from Apple to Android & in doing so her n...
  • Bittencourt
  • Spotify Star
  • 974 Views
  • 4 replies
  • 0 likes
  • 974 Views
  • 4 replies
  • 0 likes