Topics with Label: Subscription

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45974 Views
  • 16 replies
  • 4 likes
  • 45974 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28914 Views
  • 19 replies
  • 2 likes
  • 28914 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20268 Views
  • 6 replies
  • 1 likes
  • 20268 Views
  • 6 replies
  • 1 likes

Superuser Contribution Constant Premium subscription failure

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Dian
  • Moderator
  • 185 Views
  • 9 replies
  • 0 likes
  • Failure
    Premium
    premium 1 year
    Subscription
    unable
  • 185 Views
  • 9 replies
  • 0 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

  • Not applicable
  • It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
  • user-removed
  • Not applicable
  • 151 Views
  • 6 replies
  • 0 likes
  • charge
    Payment
    Premium
    Subscription
  • 151 Views
  • 6 replies
  • 0 likes

Premium Subscription Not Working

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...

spotify plan.png spotify receipt.png spotify web player.png
  • Casual Listener
  • I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
  • Julontron
  • Casual Listener
  • 179 Views
  • 2 replies
  • 0 likes
  • Account Details
    Spotify Premium
    Spotify Premium doesn't work
    Subscription
  • 179 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't pay with my Mastercard in Nigeria

PlanStudent premiumCountryNigeriaDeviceAndroidOperating SystemAndroid My Question or IssueI can't pay with my Gt bank mastercard in Nigeria please help.

  • Newbie
  •   Plan Student premium Country Nigeria Device Android Operating System Android   My Question or Issue I can't pay with my Gt bank mastercard in Nigeria please help.   ...
  • Yordan
  • Moderator
  • 633 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 633 Views
  • 1 replies
  • 0 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

  • Casual Listener
  • Hai,   I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in  Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
  • Maxim
  • Spotify Star
  • 148 Views
  • 3 replies
  • 0 likes
  • Subscription
    subscription problem
    Troubleshooting
  • 148 Views
  • 3 replies
  • 0 likes

Stuck on Ex-Vodafone premium and music has stopped working

PlanPremiumCountryUnited KingdomDeviceiPhone XR, Apple TV 4KOperating SystemiOS 15, tvOS My Question or IssueI Ieft Vodafone on the 22nd January however my premium account is still tied to them! (as below image shows).I contacted Vodafone several tim...

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  • Newbie
  • Plan Premium Country United Kingdom Device iPhone XR, Apple TV 4K Operating System iOS 15, tvOS   My Question or Issue I Ieft Vodafone on the 22nd January however my premium account is...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    vodafone
  • 167 Views
  • 1 replies
  • 0 likes

Cannot join Duo plan -- address error

PlanPremiumCountryGermanyDevice(RedMi 8Pro/ iPhone 6Operating System(iOS 10, Android Oreo) My Question or IssueI signed up for a premium Duo account for my 15 y/o daughter and me. We're in the same house. She's adding the correct address, but when at...

  • Newbie
  • Plan Premium Country Germany Device (RedMi 8Pro/ iPhone 6 Operating System (iOS 10, Android Oreo)   My Question or Issue I signed up for a premium Duo account for my 15 y/o daught...
  • ChRiS021504
  • Newbie
  • 121 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 121 Views
  • 1 replies
  • 1 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

  • Casual Listener
  •   Plan Premium 3 months for 9.99 Country   Device chromebook and pixel phone Operating System chrome os, android os   i've tried to buy the plan on my phone and on my laptop....
  • Elena
  • Moderator
  • 3028 Views
  • 14 replies
  • 2 likes
  • Payment
    Subscription
  • 3028 Views
  • 14 replies
  • 2 likes

Redeemed an annual gift card and a monthly subscription on same day. Can I cancel the monthly sub?

PlanPremiumCountryUSA My Question or IssueI tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the monthly subscription and the gift card was also redeemed. Can I get the mon...

  • Newbie
  • Plan Premium Country USA   My Question or Issue I tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the m...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • Gift Cards
    Subscription
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • eugere
  • Visitor
  • 1171 Views
  • 11 replies
  • 0 likes
  • Account
    Community
    Subscription
  • 1171 Views
  • 11 replies
  • 0 likes

Solved!! After applying 12 month gift card says "Subscribe to keep the tunes flowing"

I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...

  • Casual Listener
  • I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday. I purchased a 12 month premium gift card and applied the...
  • Maxim
  • Spotify Star
  • 542 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 542 Views
  • 4 replies
  • 0 likes

Superuser Contribution Sudden cancellation of my Duo Subscription

Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...

  • Regular
  • Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription...
  • Vedista
  • Newbie
  • 542 Views
  • 2 replies
  • 0 likes
  • cancellation
    Duo
    Premium
    Subscription
  • 542 Views
  • 2 replies
  • 0 likes

Change to a new subscription type early

Plan: Premium IndividualCountry: India My Question or IssueI am currently subscribed to Premium Individual and have paid till the beginning of 2022. I would like to change to a Duo subscription right now. I am happy to forfeit any remaining months on...

  • Visitor
  • ...Duo subscription right now. I am happy to forfeit any remaining months on my individual account. Is there no way for me to subscribe to and activate a Duo plan immediately?
  • Billy-J
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • Duo
    Individual
    Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment approved and premium suspended

I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why?

  • Visitor
  • I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why? 
  • Elena
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 242 Views
  • 1 replies
  • 0 likes

Yearly subscription

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...

  • Newbie
  • I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. Will ...
  • Billy-J
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
    yearly
  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...
  • Eni
  • Moderator
  • 432 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 432 Views
  • 1 replies
  • 0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

devin-v_0-1622180363725.png
  • Newbie
  • Plan Free/Premium Country Sri Lanka Device Desktop PC Operating System Windows 10 My Question or Issue I've been trying to purchase Spotify premium using PayPal but I keep encountering this ...
  • OneByBoo
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 266 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country / payment plan

Hello, I now live in Thailand, but my Spotify account still is set to USA. I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instructions. I tried to change my payment country to Thailand, no luck...

  • Visitor
  • Hello,   I now live in Thailand, but my Spotify account still is set to USA.  I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instr...
  • Alex
  • Moderator
  • 615 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 615 Views
  • 3 replies
  • 0 likes

Canceled but still charged

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...

  • Visitor
  • I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...
  • Billy-J
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    payment issue
    Subscription
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Premium got cancelled even after redeeming giftcard

PlanFree, at the momentCountryIndonesiaDeviceASUS Zenfone Max Pro M2Operating SystemAndroid Pie My Question or IssueI redeemed a one month giftcard on March 25th 2021 with order number 1481945785851108-1-1. It was fine for a while but when I checked ...

  • Casual Listener
  • ...he subscriptions on them eventhough i had used giftcard by then. Please solve this problem, and thank you in advance.
  • Billy-J
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 385 Views
  • 3 replies
  • 0 likes