Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 14722 Views
- 7 replies
- 0 likes
- 14722 Views
- 7 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1420 Views
- 19 replies
- 1 likes
- 1420 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47359 Views
- 20 replies
- 3 likes
- 47359 Views
- 20 replies
- 3 likes
[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo
I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...
- I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...
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- Visitor
- 3638 Views
- 14 replies
- 5 likes
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Subscription
- 3638 Views
- 14 replies
- 5 likes
Superuser Contribution Cant get premium and get sent to an error page
PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...
- Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs) My Question or Issue My premium plan got cancelled ou...
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- Casual Listener
- 2549 Views
- 12 replies
- 0 likes
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AccountSubscription
- 2549 Views
- 12 replies
- 0 likes
Superuser Contribution Combining two Premium accounts into one Duo account
Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...
- Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription...
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- Spotify Legend
- 31913 Views
- 12 replies
- 0 likes
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DuoPremiumSubscription
- 31913 Views
- 12 replies
- 0 likes
Solved!!Superuser Contribution Switching from Premium Duo to Family
I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...
- I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will l...
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- Moderator
- 18188 Views
- 8 replies
- 0 likes
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account dataDuoSubscription
- 18188 Views
- 8 replies
- 0 likes
How can i quit a duo plan
PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription
- ...et out and pay my own premium subscription
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- Spotify Star
- 150 Views
- 1 replies
- 0 likes
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AccountPremiumSubscription
- 150 Views
- 1 replies
- 0 likes
Superuser Contribution Support for payments using Bank Standing Orders
Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...
- ...everely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription to Spotify. I know t...
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- Moderator
- 924 Views
- 3 replies
- 0 likes
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AccountPremiumSubscription
- 924 Views
- 3 replies
- 0 likes
Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70
Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso
- Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme.....
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- Moderator
- 7324 Views
- 6 replies
- 0 likes
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OtherSubscription
- 7324 Views
- 6 replies
- 0 likes
Superuser Contribution My subscription was declined after a month
PlanPremiumCountryRussiaDevicePC, Iphone 13Operating SystemWindows 11, ios 16.11 My Question or IssueMy friend who lives in turkey bough me for 3 months (14.02.2023), but after febrary 24 my account was transfered to free subscription. Money was not ...
- ...ut after febrary 24 my account was transfered to free subscription. Money was not refunded.
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- Spotify Legend
- 152 Views
- 1 replies
- 0 likes
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Subscription
- 152 Views
- 1 replies
- 0 likes
Solved!! I can't subscribe to Spotify Premium
PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...
- Plan Free/Premium Country Canada (Quebec) Device Computer Operating System Windows 10 My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...
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- Spotify Star
- 736 Views
- 5 replies
- 0 likes
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bugNot eligibleSubscription
- 736 Views
- 5 replies
- 0 likes
Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?
PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...
- Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6 My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
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- Visitor
- 7138 Views
- 35 replies
- 1 likes
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AccountPremiumSubscription
- 7138 Views
- 35 replies
- 1 likes
Change from Duo to Family
PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...
- Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had ...
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- Spotify Star
- 116 Views
- 1 replies
- 0 likes
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DuoPremiumSubscription
- 116 Views
- 1 replies
- 0 likes
Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work
PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...
- Plan Premium 3 months for 9.99 Country Device chromebook and pixel phone Operating System chrome os, android os i've tried to buy the plan on my phone and on my laptop....
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- Moderator
- 3600 Views
- 16 replies
- 2 likes
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PaymentSubscription
- 3600 Views
- 16 replies
- 2 likes
Superuser Contribution Student Premium not working offline
II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you hav...
- II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this...
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- Visitor
- 4441 Views
- 3 replies
- 0 likes
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PremiumSubscription
- 4441 Views
- 3 replies
- 0 likes
quit family plan
PlanFamily Premium plan Country oman Device(iPhone XS)Operating System(iOS 11) My Question or IssueI can't go to the free plan it gives me error message every time
- Plan Family Premium plan Country oman Device (iPhone XS) Operating System (iOS 11) My Question or Issue I can't go to the free plan it gives me error message every ...
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- Spotify Star
- 117 Views
- 1 replies
- 0 likes
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PremiumSubscription
- 117 Views
- 1 replies
- 0 likes
Can't add partner to Duo
Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...
- Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
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- Spotify Star
- 189 Views
- 1 replies
- 0 likes
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AccountDuoSubscription
- 189 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium with Hulu switch to Duo?
PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...
- Plan Spotify Premium with Hulu Country USA My Question or Issue I currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. ...
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- Visitor
- 43382 Views
- 11 replies
- 6 likes
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AccountSubscription
- 43382 Views
- 11 replies
- 6 likes
Superuser Contribution I can't get a free 3 months premium subscription.
PlanFree/PremiumCountry - Brazil Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe 3 months trial appear on my premium home page, though when I click it, I get red...
- ...uestion or Issue The 3 months trial appear on my premium home page, though when I click it, I get redirected to a "choose your subscription" page, and the message that appears says I do not have the r...
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- Regular
- 480 Views
- 7 replies
- 0 likes
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Subscription
- 480 Views
- 7 replies
- 0 likes
Solved!!Superuser Contribution How to pay for spotify yearly
PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...
- ...ear of spotify to me on christmas, so for the last few christmases I've been able to quickly pay for another year of spotify. Previously it was easy to find when viewing my subscription, b...
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- Moderator
- 28389 Views
- 5 replies
- 0 likes
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AccountAccount subscriptionPremium helpSubscriptionSubscription payment optionsyearly
- 28389 Views
- 5 replies
- 0 likes
Superuser Contribution Sudden cancellation of my Duo Subscription
Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...
- Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription...
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- Newbie
- 1164 Views
- 2 replies
- 0 likes
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cancellationDuoPremiumSubscription
- 1164 Views
- 2 replies
- 0 likes
Superuser Contribution Charge failure
It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...
- It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
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- Not applicable
- 352 Views
- 6 replies
- 0 likes
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chargePaymentPremiumSubscription
- 352 Views
- 6 replies
- 0 likes