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Topics with Label: Subscription

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21939 Views

28 replies

4 likes

  • 21939 Views
  • 28 replies
  • 4 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...

Casual Listener

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.    ...

Concha3

Visitor

5034 Views

12 replies

1 likes

Account
Other
Premium
Subscription
  • 5034 Views
  • 12 replies
  • 1 likes

Superuser Contribution If I switch to Premium Duo with I loose my Hulu?

PlanPremiumCountryUSADeviceAndroidOperating SystemOreo My Question or IssueI was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.

Newbie

  Plan Premium Country USA Device Android Operating System Oreo   My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the stand...

Jim15w

Casual Listener

9022 Views

9 replies

0 likes

Account
Premium
Subscription
  • 9022 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Switch from Basic Family to Basic Duo

PlanBasic/PremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueI wanted to change from my Basic Family to Basic Duo. However there is no option to do that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I ...

Casual Listener

...o that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I can downgrade to Basic Duo?   We do not want audiobooks and Premium Duo actually cost more than our c...

Dessi

Moderator

177 Views

3 replies

1 likes

Account
Premium
Subscription
  • 177 Views
  • 3 replies
  • 1 likes

[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...

Casual Listener

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...

Hkllama

Casual Listener

5902 Views

18 replies

6 likes

Subscription
  • 5902 Views
  • 18 replies
  • 6 likes

I want to transfer premium subscription

I have a new contact number and I don't have the old number but I'm still paying my subscription for the old number, I want to cancel my subscription for the old number

Visitor

I have a new contact number and I don't have the old number but I'm still paying my subscription for the old number, I want to cancel my subscription for the old number

Billy-J

Spotify Star

212 Views

1 replies

0 likes

Subscription
  • 212 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not able to pay with PaySafecard or DotPay

HelloMy name is Jacek and I am a Spotify user from Poland.I've been using the Premium version for over 2 years. I've always extended my subscription via internet transfer (no credit card, no paypal but przelewy24.pl / dotpay ). Unfortunately, today I...

Casual Listener

Hello My name is Jacek and I am a Spotify user from Poland. I've been using the Premium version for over 2 years. I've always extended my subscription via internet transfer (no credit card, no p...

AntonisValvis

Visitor

9689 Views

24 replies

27 likes

Subscription
  • 9689 Views
  • 24 replies
  • 27 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

Casual Listener

...ear of spotify to me on christmas, so for the last few christmases I've been able to quickly pay for another year of spotify.   Previously it was easy to find when viewing my subscription, b...

NN2025

Visitor

52258 Views

9 replies

0 likes

Account
Account subscription
Premium help
Subscription
Subscription payment options
yearly
  • 52258 Views
  • 9 replies
  • 0 likes

Superuser Contribution Unable to setup the adress

PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...

Casual Listener

Plan Free/Premium , trying to have Duo subscription    Country Fr   Device iPhone SE   Operating System iOS 18.1   My Question or Issue Hello ! I’m trying to j...

Dessi

Moderator

444 Views

3 replies

0 likes

Account
Subscription
  • 444 Views
  • 3 replies
  • 0 likes

I need to have another set of debit card numbers on file for payment

PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

490 Views

1 replies

0 likes

Subscription
  • 490 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Subscription] Chance plan

I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait until the next 9th?

Visitor

I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait...

Susan_GP

Moderator

635 Views

4 replies

0 likes

Subscription
  • 635 Views
  • 4 replies
  • 0 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

Visitor

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....

SofíaTeuthorn

Visitor

14149 Views

11 replies

0 likes

Other
Subscription
  • 14149 Views
  • 11 replies
  • 0 likes

Superuser Contribution Premium

None of the below information is required. However, the more you provide the easier it will bfor us to try and help.PlanPremiumCountrysouth africa Device(Iphone 13 Pro )Operating System(iOS 17.) My Question or Issuei got premium 15 days agoand it is ...

Visitor

None of the below information is required. However, the more you provide the easier it will bfor us to try and help. Plan Premium Country south africa   Device (Iphone 13 Pro ) Operating...

AlejaR

Moderator

309 Views

1 replies

0 likes

Premium
Subscription
  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change from Family to Duo without losing Playlists

Hello,I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m afraid if I and my wife will losing all of our hundreds of Playlists? Ho...

Casual Listener

  Hello, I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium.   Now I`m a...

MihailY

Moderator

7621 Views

6 replies

0 likes

Subscription
  • 7621 Views
  • 6 replies
  • 0 likes

Student Discount on Wrong Account

So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...

Newbie

...tudent on a new account created by mistake. I cancelled that subscription and went to my main account to apply for the student discount again only to find that I've "already used this offer". Does anyone k...

Reisu

Visitor

4770 Views

2 replies

0 likes

multiple accounts
Subscription
  • 4770 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

Casual Listener

Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...

Yordan

Moderator

4033 Views

5 replies

1 likes

Account
Premium
Subscription
  • 4033 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

Casual Listener

Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...

OliverRC

Regular

11784 Views

36 replies

1 likes

Account
Premium
Subscription
  • 11784 Views
  • 36 replies
  • 1 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

Casual Listener

  Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...

crossjd

Casual Listener

4432 Views

12 replies

0 likes

Account
Subscription
  • 4432 Views
  • 12 replies
  • 0 likes

Superuser Contribution Combining two Premium accounts into one Duo account

Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...

Newbie

Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription...

Dian

Spotify Legend

46712 Views

12 replies

1 likes

Duo
Premium
Subscription
  • 46712 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution Switching from Premium Duo to Family

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...

Casual Listener

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will l...

Susan_GP

Moderator

20589 Views

8 replies

0 likes

account data
Duo
Subscription
  • 20589 Views
  • 8 replies
  • 0 likes

How can i quit a duo plan

PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription

Visitor

...et out and pay my own premium subscription

Maxim

Spotify Star

374 Views

1 replies

0 likes

Account
Premium
Subscription
  • 374 Views
  • 1 replies
  • 0 likes