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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
130830 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
62865 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
242764 Views
149 replies
13 likes
You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...
You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. ...
Casual Listener
8138 Views
17 replies
1 likes
PlanBasic/PremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueI wanted to change from my Basic Family to Basic Duo. However there is no option to do that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I ...
...o that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I can downgrade to Basic Duo? We do not want audiobooks and Premium Duo actually cost more than our c...
Moderator
1859 Views
9 replies
1 likes
Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.
Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan fro...
Visitor
10273 Views
11 replies
0 likes
PlanFamily PremiumCountryUSADeviceIphone 16 Pro Max Plus Operating SystemiOS 18.5My Question or IssueThis morning before I made my payment. I had a 3 Months Free Gift Link for a User who hadn’t used Premium Before. I didn’t click or save the link be...
Plan Family Premium Country USA Device Iphone 16 Pro Max Plus Operating System iOS 18.5 My Question or Issue This morning before I made my payment. I had a 3 Months Free Gift Li...
Spotify Star
180 Views
1 replies
0 likes
PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...
Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had ...
Moderator
485 Views
3 replies
0 likes
I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...
I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...
Casual Listener
6458 Views
18 replies
6 likes
I have a new contact number and I don't have the old number but I'm still paying my subscription for the old number, I want to cancel my subscription for the old number
I have a new contact number and I don't have the old number but I'm still paying my subscription for the old number, I want to cancel my subscription for the old number
Spotify Star
343 Views
1 replies
0 likes
HelloMy name is Jacek and I am a Spotify user from Poland.I've been using the Premium version for over 2 years. I've always extended my subscription via internet transfer (no credit card, no paypal but przelewy24.pl / dotpay ). Unfortunately, today I...
Hello My name is Jacek and I am a Spotify user from Poland. I've been using the Premium version for over 2 years. I've always extended my subscription via internet transfer (no credit card, no p...
Visitor
10383 Views
24 replies
27 likes
PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...
Plan Free/Premium , trying to have Duo subscription Country Fr Device iPhone SE Operating System iOS 18.1 My Question or Issue Hello ! I’m trying to j...
Moderator
526 Views
3 replies
0 likes
PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
552 Views
1 replies
0 likes
I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait until the next 9th?
I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait...
Moderator
701 Views
4 replies
0 likes
Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso
Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme.....
Visitor
15742 Views
11 replies
0 likes
None of the below information is required. However, the more you provide the easier it will bfor us to try and help.PlanPremiumCountrysouth africa Device(Iphone 13 Pro )Operating System(iOS 17.) My Question or Issuei got premium 15 days agoand it is ...
None of the below information is required. However, the more you provide the easier it will bfor us to try and help. Plan Premium Country south africa Device (Iphone 13 Pro ) Operating...
Moderator
357 Views
1 replies
0 likes
Hello,I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m afraid if I and my wife will losing all of our hundreds of Playlists? Ho...
Hello, I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m a...
Moderator
7903 Views
6 replies
0 likes
So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...
...tudent on a new account created by mistake. I cancelled that subscription and went to my main account to apply for the student discount again only to find that I've "already used this offer". Does anyone k...
Visitor
4969 Views
2 replies
0 likes
PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...
Plan Duo Country Canada My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...
Moderator
4283 Views
5 replies
1 likes
PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...
Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6 My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
Music Fan
12951 Views
36 replies
1 likes
PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...
Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs) My Question or Issue My premium plan got cancelled ou...
Casual Listener
4694 Views
12 replies
0 likes
Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...
Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription...
Spotify Legend
50813 Views
12 replies
2 likes
I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...
I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will l...
Moderator
21323 Views
8 replies
0 likes
