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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146323 Views

69 replies

10 likes

Premium for Family
  • 146323 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91915 Views

89 replies

4 likes

  • 91915 Views
  • 89 replies
  • 4 likes

Superuser Contribution Vodafone Entertainment package ended

PlanPremiumCountryUKDeviceMacbook Pro late 2025; Samsung S26 Ultra; IpadOperating SystemiOS 14.5; Android 16 My Question or IssueMy Vodafone Premium Spotify subscription has expired last month - April 2026. I want to subscribe to Premium Duo but it k...

Newbie

Plan Premium Country UK Device Macbook Pro late 2025; Samsung S26 Ultra; Ipad Operating System iOS 14.5; Android 16   My Question or Issue My Vodafone Premium Spotify subscription h...

AlejaR

Moderator

48 Views

1 replies

0 likes

Subscription
  • 48 Views
  • 1 replies
  • 0 likes

Superuser Contribution Combining two Premium accounts into one Duo account

Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...

Newbie

Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription...

Christina_369

Visitor

56725 Views

13 replies

2 likes

Duo
Premium
Subscription
  • 56725 Views
  • 13 replies
  • 2 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...

Casual Listener

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.    ...

ttgas24

Newbie

12736 Views

19 replies

1 likes

Account
Other
Premium
Subscription
  • 12736 Views
  • 19 replies
  • 1 likes

[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...

Casual Listener

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...

Misst16

Casual Listener

7798 Views

20 replies

6 likes

Subscription
  • 7798 Views
  • 20 replies
  • 6 likes

Solved!!Superuser Contribution Switch from Basic Family to Basic Duo

PlanBasic/PremiumCountryUSDeviceAnyOperating SystemAny My Question or IssueI wanted to change from my Basic Family to Basic Duo. However there is no option to do that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I ...

Casual Listener

...o that. Do I need to fully cancel my subscription and resubscribe to Premium Duo before I can downgrade to Basic Duo?   We do not want audiobooks and Premium Duo actually cost more than our c...

Maria

Moderator

2851 Views

9 replies

1 likes

Account
Premium
Subscription
  • 2851 Views
  • 9 replies
  • 1 likes

Superuser Contribution If I switch to Premium Duo with I lose my Hulu?

Plan Premium Country USA Device Android Operating System Oreo My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan from the standard to Premium Duo.

Newbie

  Plan Premium Country USA Device Android Operating System Oreo   My Question or Issue I was wondering what would happen to my Hulu if I happened to change my plan fro...

sophcoli

Visitor

10805 Views

11 replies

0 likes

Account
Premium
Subscription
  • 10805 Views
  • 11 replies
  • 0 likes

3 Months Free Gift Link Can No Longer Find

 PlanFamily PremiumCountryUSADeviceIphone 16 Pro Max Plus Operating SystemiOS 18.5My Question or IssueThis morning before I made my payment. I had a 3 Months Free Gift Link for a User who hadn’t used Premium Before. I didn’t click or save the link be...

Casual Listener

  Plan Family Premium Country USA Device Iphone 16 Pro Max Plus  Operating System iOS 18.5 My Question or Issue This morning before I made my payment. I had a 3 Months Free Gift Li...

Billy-J

Spotify Star

415 Views

1 replies

0 likes

Free
Premium
Subscription
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

Newbie

Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had ...

MihailY

Moderator

618 Views

3 replies

0 likes

Duo
Premium
Subscription
  • 618 Views
  • 3 replies
  • 0 likes

I want to transfer premium subscription

I have a new contact number and I don't have the old number but I'm still paying my subscription for the old number, I want to cancel my subscription for the old number

Visitor

I have a new contact number and I don't have the old number but I'm still paying my subscription for the old number, I want to cancel my subscription for the old number

Billy-J

Spotify Star

561 Views

1 replies

0 likes

Subscription
  • 561 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not able to pay with PaySafecard or DotPay

HelloMy name is Jacek and I am a Spotify user from Poland.I've been using the Premium version for over 2 years. I've always extended my subscription via internet transfer (no credit card, no paypal but przelewy24.pl / dotpay ). Unfortunately, today I...

Casual Listener

Hello My name is Jacek and I am a Spotify user from Poland. I've been using the Premium version for over 2 years. I've always extended my subscription via internet transfer (no credit card, no p...

AntonisValvis

Visitor

11290 Views

24 replies

27 likes

Subscription
  • 11290 Views
  • 24 replies
  • 27 likes

Superuser Contribution Unable to setup the adress

PlanFree/Premium , trying to have Duo subscription CountryFr DeviceiPhone SE Operating SystemiOS 18.1 My Question or IssueHello !I’m trying to join a duo subscription, but of course to do it I need to specify my adress . unfortunately I am unable to ...

Casual Listener

Plan Free/Premium , trying to have Duo subscription    Country Fr   Device iPhone SE   Operating System iOS 18.1   My Question or Issue Hello ! I’m trying to j...

Dessi

Moderator

631 Views

3 replies

0 likes

Account
Subscription
  • 631 Views
  • 3 replies
  • 0 likes

I need to have another set of debit card numbers on file for payment

PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

619 Views

1 replies

0 likes

Subscription
  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Subscription] Chance plan

I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait until the next 9th?

Visitor

I have a regular Premium account but I want to change it to a students. They charge me every 9th. If I change my plan today, are they gonna charge me today for the student plan or they are gonna wait...

Susan_GP

Moderator

805 Views

4 replies

0 likes

Subscription
  • 805 Views
  • 4 replies
  • 0 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

Visitor

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....

SofíaTeuthorn

Visitor

17135 Views

11 replies

0 likes

Other
Subscription
  • 17135 Views
  • 11 replies
  • 0 likes

Superuser Contribution Premium

None of the below information is required. However, the more you provide the easier it will bfor us to try and help.PlanPremiumCountrysouth africa Device(Iphone 13 Pro )Operating System(iOS 17.) My Question or Issuei got premium 15 days agoand it is ...

Visitor

None of the below information is required. However, the more you provide the easier it will bfor us to try and help. Plan Premium Country south africa   Device (Iphone 13 Pro ) Operating...

AlejaR

Moderator

444 Views

1 replies

0 likes

Premium
Subscription
  • 444 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Change from Family to Duo without losing Playlists

Hello,I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium. Now I`m afraid if I and my wife will losing all of our hundreds of Playlists? Ho...

Casual Listener

  Hello, I want to change my Family-Account to a Duo-Account, but on the subscription-site ist written, that all family-members will losing their access to spotify premium.   Now I`m a...

MihailY

Moderator

8518 Views

6 replies

0 likes

Subscription
  • 8518 Views
  • 6 replies
  • 0 likes

Student Discount on Wrong Account

So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...

Newbie

...tudent on a new account created by mistake. I cancelled that subscription and went to my main account to apply for the student discount again only to find that I've "already used this offer". Does anyone k...

Reisu

Visitor

5166 Views

2 replies

0 likes

multiple accounts
Subscription
  • 5166 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

Casual Listener

Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...

Yordan

Moderator

4521 Views

5 replies

1 likes

Account
Premium
Subscription
  • 4521 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

Casual Listener

Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...

OliverRC

Music Fan

14521 Views

36 replies

1 likes

Account
Premium
Subscription
  • 14521 Views
  • 36 replies
  • 1 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

Casual Listener

  Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...

crossjd

Casual Listener

4978 Views

12 replies

0 likes

Account
Subscription
  • 4978 Views
  • 12 replies
  • 0 likes