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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5342 Views
  • 23 replies
  • 2 likes
  • 5342 Views
  • 23 replies
  • 2 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

  • Visitor
  • Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....
  • Susan_GP
  • Moderator
  • 8567 Views
  • 9 replies
  • 0 likes
  • Other
    Subscription
  • 8567 Views
  • 9 replies
  • 0 likes

[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...

  • Casual Listener
  • I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...
  • bababaybe
  • Newbie
  • 4089 Views
  • 15 replies
  • 5 likes
  • Subscription
  • 4089 Views
  • 15 replies
  • 5 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • ...ear of spotify to me on christmas, so for the last few christmases I've been able to quickly pay for another year of spotify.   Previously it was easy to find when viewing my subscription, b...
  • 22npdmbdjt2zikb35yf4
  • Newbie
  • 33748 Views
  • 7 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 33748 Views
  • 7 replies
  • 0 likes

Student Discount on Wrong Account

So I have previously been subscribed to premium at the normal 11.99 rate, I went to apply for the student discount and received it and was charged, only to find out I accidentally applied for student on a new account created by mistake. I cancelled t...

  • Newbie
  • ...tudent on a new account created by mistake. I cancelled that subscription and went to my main account to apply for the student discount again only to find that I've "already used this offer". Does anyone k...
  • Reisu
  • Visitor
  • 3867 Views
  • 2 replies
  • 0 likes
  • multiple accounts
    Subscription
  • 3867 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Not letting me join my partner's duo plan!

PlanDuoCountryCanada My Question or IssueMy partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our address, which I did, and it says the countries don't match! I entered the...

  • Casual Listener
  • Plan Duo Country Canada   My Question or Issue My partner, who lives with me, just set up a Premium Duo account and sent me an invite. When I tried to join, it asked me to enter our addres...
  • Yordan
  • Moderator
  • 3090 Views
  • 5 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 3090 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
  • OliverRC
  • Regular
  • 8586 Views
  • 36 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 8586 Views
  • 36 replies
  • 1 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • crossjd
  • Casual Listener
  • 2709 Views
  • 12 replies
  • 0 likes
  • Account
    Subscription
  • 2709 Views
  • 12 replies
  • 0 likes

Superuser Contribution Combining two Premium accounts into one Duo account

Hey!My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription, then send her the invite to Duo, would this force he...

  • Newbie
  • Hey! My wife and I both have separate Premium accounts and I was looking to move to a Duo account since it just overall makes more sense for the two of us. If I were to switch to a Duo subscription...
  • Dian
  • Spotify Legend
  • 35091 Views
  • 12 replies
  • 1 likes
  • Duo
    Premium
    Subscription
  • 35091 Views
  • 12 replies
  • 1 likes

Solved!!Superuser Contribution Switching from Premium Duo to Family

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...

  • Casual Listener
  • I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will l...
  • Susan_GP
  • Moderator
  • 19013 Views
  • 8 replies
  • 0 likes
  • account data
    Duo
    Subscription
  • 19013 Views
  • 8 replies
  • 0 likes

How can i quit a duo plan

PlanDUOCountrySPAINDeviceIphone 14 Operating System My Question or IssueI have a account with one person who i don't have anymore relation and i can't get out and pay my own premium subscription

  • Visitor
  • ...et out and pay my own premium subscription
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Support for payments using Bank Standing Orders

Country UK My Question or IssueI am working with a client who is registered as severely sight-impaired and his finances are controlled by the UK Court of Protection. The client has an existing Amazon Dot, and would now like to take out a subscription...

  • Visitor
  • ...everely sight-impaired and his finances are controlled by the UK Court of Protection.  The client has an existing Amazon Dot, and would now like to take out a subscription to Spotify.  I know t...
  • Eni
  • Moderator
  • 1031 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1031 Views
  • 3 replies
  • 0 likes

Superuser Contribution My subscription was declined after a month

PlanPremiumCountryRussiaDevicePC, Iphone 13Operating SystemWindows 11, ios 16.11 My Question or IssueMy friend who lives in turkey bough me for 3 months (14.02.2023), but after febrary 24 my account was transfered to free subscription. Money was not ...

  • Newbie
  • ...ut after febrary 24 my account was transfered to free subscription. Money was not refunded.
  • Alex
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! I can't subscribe to Spotify Premium

PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...

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  • Casual Listener
  • Plan Free/Premium Country Canada (Quebec)   Device Computer Operating System Windows 10   My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...
  • Jose_M
  • Spotify Star
  • 924 Views
  • 5 replies
  • 0 likes
  • bug
    Not eligible
    Subscription
  • 924 Views
  • 5 replies
  • 0 likes

Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

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  • Newbie
  • Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had ...
  • Jose_M
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
    Subscription
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

  • Casual Listener
  •   Plan Premium 3 months for 9.99 Country   Device chromebook and pixel phone Operating System chrome os, android os   i've tried to buy the plan on my phone and on my laptop....
  • AlejaR
  • Moderator
  • 3690 Views
  • 16 replies
  • 2 likes
  • Payment
    Subscription
  • 3690 Views
  • 16 replies
  • 2 likes

Superuser Contribution Student Premium not working offline

II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you hav...

  • Newbie
  • II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this...
  • Tricia88
  • Visitor
  • 5016 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 5016 Views
  • 3 replies
  • 0 likes

quit family plan

PlanFamily Premium plan Country oman Device(iPhone XS)Operating System(iOS 11) My Question or IssueI can't go to the free plan it gives me error message every time

  • Visitor
  • Plan Family Premium plan  Country oman   Device (iPhone XS) Operating System (iOS 11)   My Question or Issue I can't go to the free plan it gives me error message every ...
  • Jose_M
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 142 Views
  • 1 replies
  • 0 likes

Can't add partner to Duo

Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...

  • Newbie
  • Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
  • Luan
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Account
    Duo
    Subscription
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Hulu switch to Duo?

PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...

  • Visitor
  •   Plan Spotify Premium with Hulu Country USA My Question or Issue I currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. ...
  • 牧田紅葉
  • Visitor
  • 47648 Views
  • 11 replies
  • 6 likes
  • Account
    Subscription
  • 47648 Views
  • 11 replies
  • 6 likes

Superuser Contribution I can't get a free 3 months premium subscription.

PlanFree/PremiumCountry - Brazil Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe 3 months trial appear on my premium home page, though when I click it, I get red...

  • Regular
  • ...uestion or Issue The 3 months trial appear on my premium home page, though when I click it, I get redirected to a "choose your subscription" page, and the message that appears says I do not have the r...
  • Lukoreon
  • Regular
  • 702 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 702 Views
  • 7 replies
  • 0 likes