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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59464 Views
  • 25 replies
  • 5 likes
  • 59464 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35414 Views
  • 19 replies
  • 2 likes
  • 35414 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26593 Views
  • 16 replies
  • 2 likes
  • 26593 Views
  • 16 replies
  • 2 likes

[Subscription] Spotify cancelled my Hulu after I upgraded to Spotify Duo

I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user into a paying Spotify listener. Then I got an email sa...

  • Casual Listener
  • I had a Hulu account with my Spotify Premium account. I saw a pop-up suggesting I sign up for Spotify Duo and finally took the plunge — I signed up for it and converted my partner from a non-user int...
  • rcolace
  • Visitor
  • 2744 Views
  • 9 replies
  • 4 likes
  • Subscription
  • 2744 Views
  • 9 replies
  • 4 likes

Change from Duo to Family

PlanDuo PremiumCountryGermanyMy Question or IssueI currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had created the Duo account before. Now, when I try to join the F...

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  • Newbie
  • Plan Duo Premium Country Germany My Question or Issue I currently have Premium Duo and want to join a Premium Family. It's the same address and my parents created the Family account while I had ...
  • Jose_M
  • Spotify Star
  • 47 Views
  • 1 replies
  • 0 likes
  • Duo
    family
    Premium
    Subscription
  • 47 Views
  • 1 replies
  • 0 likes

Solved!! I can't subscribe to Spotify Premium

PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...

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  • Casual Listener
  • Plan Free/Premium Country Canada (Quebec)   Device Computer Operating System Windows 10   My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...
  • Jose_M
  • Spotify Star
  • 182 Views
  • 3 replies
  • 0 likes
  • bug
    Error
    Not eligible
    Subscription
  • 182 Views
  • 3 replies
  • 0 likes

Superuser Contribution i keep trying to buy the 3 month premium deal for 9.99 but both devices and payment types don't work

PlanPremium 3 months for 9.99Country Devicechromebook and pixel phoneOperating Systemchrome os, android os i've tried to buy the plan on my phone and on my laptop... and both ways aren't working.. i've even tried different payment methods.. it just s...

  • Casual Listener
  •   Plan Premium 3 months for 9.99 Country   Device chromebook and pixel phone Operating System chrome os, android os   i've tried to buy the plan on my phone and on my laptop....
  • AlejaR
  • Moderator
  • 3218 Views
  • 16 replies
  • 2 likes
  • Payment
    Subscription
  • 3218 Views
  • 16 replies
  • 2 likes

Superuser Contribution Student Premium not working offline

II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this if the promised is not provided, plus when you hav...

  • Newbie
  • II subscribed for the student premium today, and it said unlimited offline music. And now I am going to take a flight and my premium , which I paid for, is not working. What kind of a service is this...
  • Tricia88
  • Visitor
  • 3120 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 3120 Views
  • 3 replies
  • 0 likes

quit family plan

PlanFamily Premium plan Country oman Device(iPhone XS)Operating System(iOS 11) My Question or IssueI can't go to the free plan it gives me error message every time

  • Visitor
  • Plan Family Premium plan  Country oman   Device (iPhone XS) Operating System (iOS 11)   My Question or Issue I can't go to the free plan it gives me error message every ...
  • Jose_M
  • Spotify Star
  • 61 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 61 Views
  • 1 replies
  • 0 likes

Can't add partner to Duo

Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our home address that was set, an error was received sayin...

  • Newbie
  • Partner and I are living together and wish to be on the same Duo plan. We currently have our own Premium plans. After switching my plan to Duo, I invited my partner but when Partner enters in our hom...
  • Luan
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • Account
    Duo
    Subscription
  • 90 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium with Hulu switch to Duo?

PlanSpotify Premium with HuluCountryUSAMy Question or IssueI currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead. However, when I look under plans it isn't an option. Would I need to cance...

  • Visitor
  •   Plan Spotify Premium with Hulu Country USA My Question or Issue I currently have spotify premium with hulu, but my husband read about duo and was interested in having that instead.&nbs...
  • 牧田紅葉
  • Visitor
  • 32751 Views
  • 11 replies
  • 6 likes
  • Account
    Subscription
  • 32751 Views
  • 11 replies
  • 6 likes

Superuser Contribution I can't get a free 3 months premium subscription.

PlanFree/PremiumCountry - Brazil Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe 3 months trial appear on my premium home page, though when I click it, I get red...

  • Regular
  • ...uestion or Issue The 3 months trial appear on my premium home page, though when I click it, I get redirected to a "choose your subscription" page, and the message that appears says I do not have the r...
  • Lukoreon
  • Regular
  • 242 Views
  • 7 replies
  • 0 likes
  • Subscription
  • 242 Views
  • 7 replies
  • 0 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

  • Visitor
  • Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....
  • Vasil
  • Moderator
  • 3872 Views
  • 4 replies
  • 0 likes
  • Other
    Subscription
  • 3872 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Switching from Premium Duo to Family

I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will lose access to the account immediately.I just want him t...

  • Casual Listener
  • I have a Premium Duo subscription, and I want to switch to Family Plan so I can add my other family members to use Spotify. However, when I want to switch, it notifies me that the 2nd user will l...
  • Yordan
  • Moderator
  • 15808 Views
  • 6 replies
  • 0 likes
  • account data
    Duo
    family
    Subscription
  • 15808 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Cant pay with Credit Card in South Africa?

PlanPremiumCountrySouth AfricaDeviceiPhone 7Operating SystemiOS 13.6 My Question or IssueGood day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and put up my credit Card as requested. In the mean time, before the first decud...

  • Casual Listener
  • Plan Premium Country South Africa Device iPhone 7 Operating System iOS 13.6   My Question or Issue Good day, I joined Spotify on the 3 months Free Premuim Deal, where i registered and ...
  • OliverRC
  • Regular
  • 5882 Views
  • 34 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 5882 Views
  • 34 replies
  • 1 likes

Solved!!Superuser Contribution How to pay for spotify yearly

PlanPremium, one person.CountryCanadaDeviceSamsung Galaxy 9/Windows Desktop My Issue For the last few years, I would pay for my spotify yearly. At first, someone gifted a year of spotify to me on christmas, so for the last few christmases I've been a...

  • Casual Listener
  • ...ear of spotify to me on christmas, so for the last few christmases I've been able to quickly pay for another year of spotify.   Previously it was easy to find when viewing my subscription, b...
  • Yordan
  • Moderator
  • 20870 Views
  • 5 replies
  • 0 likes
  • Account
    Account subscription
    Premium help
    Subscription
    Subscription payment options
    yearly
  • 20870 Views
  • 5 replies
  • 0 likes

Superuser Contribution Sudden cancellation of my Duo Subscription

Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...

  • Regular
  • Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription...
  • Vedista
  • Newbie
  • 803 Views
  • 2 replies
  • 0 likes
  • cancellation
    Duo
    Premium
    Subscription
  • 803 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

  • Visitor
  • It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
  • user-removed
  • Not applicable
  • 242 Views
  • 6 replies
  • 0 likes
  • charge
    Payment
    Premium
    Subscription
  • 242 Views
  • 6 replies
  • 0 likes

Premium Subscription Not Working

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...

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  • Casual Listener
  • I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
  • Julontron
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • Account Details
    Spotify Premium
    Spotify Premium doesn't work
    Subscription
  • 278 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cant get premium and get sent to an error page

PlanFree/PremiumCountryUAEDevice(OnePlus7 pro, personal computer)Operating System(Windows 10, Android11/oxygenOs) My Question or IssueMy premium plan got cancelled out of no where and when i tried to start my plan again i keep getting sent to this pa...

  • Casual Listener
  •   Plan Free/Premium Country UAE Device (OnePlus7 pro, personal computer) Operating System (Windows 10, Android11/oxygenOs)   My Question or Issue My premium plan got cancelled ou...
  • eugere
  • Visitor
  • 1875 Views
  • 11 replies
  • 0 likes
  • Account
    Community
    Subscription
  • 1875 Views
  • 11 replies
  • 0 likes

Superuser Contribution Can't pay with my Mastercard in Nigeria

PlanStudent premiumCountryNigeriaDeviceAndroidOperating SystemAndroid My Question or IssueI can't pay with my Gt bank mastercard in Nigeria please help.

  • Newbie
  •   Plan Student premium Country Nigeria Device Android Operating System Android   My Question or Issue I can't pay with my Gt bank mastercard in Nigeria please help.   ...
  • Yordan
  • Moderator
  • 1030 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1030 Views
  • 1 replies
  • 0 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

  • Casual Listener
  • Hai,   I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in  Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
  • Maxim
  • Spotify Star
  • 191 Views
  • 3 replies
  • 0 likes
  • Subscription
    subscription problem
    Troubleshooting
  • 191 Views
  • 3 replies
  • 0 likes

Stuck on Ex-Vodafone premium and music has stopped working

PlanPremiumCountryUnited KingdomDeviceiPhone XR, Apple TV 4KOperating SystemiOS 15, tvOS My Question or IssueI Ieft Vodafone on the 22nd January however my premium account is still tied to them! (as below image shows).I contacted Vodafone several tim...

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  • Newbie
  • Plan Premium Country United Kingdom Device iPhone XR, Apple TV 4K Operating System iOS 15, tvOS   My Question or Issue I Ieft Vodafone on the 22nd January however my premium account is...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    vodafone
  • 246 Views
  • 1 replies
  • 0 likes