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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5362 Views
  • 23 replies
  • 2 likes
  • 5362 Views
  • 23 replies
  • 2 likes

Superuser Contribution Sudden cancellation of my Duo Subscription

Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...

  • Regular
  • Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription...
  • Vedista
  • Newbie
  • 1284 Views
  • 2 replies
  • 0 likes
  • cancellation
    Duo
    Premium
    Subscription
  • 1284 Views
  • 2 replies
  • 0 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

  • Visitor
  • It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
  • user-removed
  • Not applicable
  • 398 Views
  • 6 replies
  • 0 likes
  • charge
    Payment
    Premium
    Subscription
  • 398 Views
  • 6 replies
  • 0 likes

Premium Subscription Not Working

I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web player, I still get ads, and it clearly treats me ...

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  • Casual Listener
  • I have encountered a strange problem. I was recently offered a promotion of buying 1 month of premium and receiving 2 months free, so I went for it. When I log into my account on my app or on the web...
  • Julontron
  • Casual Listener
  • 427 Views
  • 2 replies
  • 0 likes
  • Account Details
    Spotify Premium
    Spotify Premium doesn't work
    Subscription
  • 427 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't pay with my Mastercard in Nigeria

PlanStudent premiumCountryNigeriaDeviceAndroidOperating SystemAndroid My Question or IssueI can't pay with my Gt bank mastercard in Nigeria please help.

  • Newbie
  •   Plan Student premium Country Nigeria Device Android Operating System Android   My Question or Issue I can't pay with my Gt bank mastercard in Nigeria please help.   &n...
  • Yordan
  • Moderator
  • 1335 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 1335 Views
  • 1 replies
  • 0 likes

Why My Subscribe Premium Mini not change to Family?

Hai, I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Please Help me. Plan Premium Country Indonesia My Issue

  • Casual Listener
  • Hai,   I Already subscribe for premium mini from Mar 5,2022 until Mar 12,2022. in  Mar 9,2022 i buy premium family For 6 month. After that, my subscribe can't change to family. Pl...
  • Maxim
  • Spotify Star
  • 316 Views
  • 3 replies
  • 0 likes
  • Subscription
    Troubleshooting
  • 316 Views
  • 3 replies
  • 0 likes

Stuck on Ex-Vodafone premium and music has stopped working

PlanPremiumCountryUnited KingdomDeviceiPhone XR, Apple TV 4KOperating SystemiOS 15, tvOS My Question or IssueI Ieft Vodafone on the 22nd January however my premium account is still tied to them! (as below image shows).I contacted Vodafone several tim...

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  • Newbie
  • Plan Premium Country United Kingdom Device iPhone XR, Apple TV 4K Operating System iOS 15, tvOS   My Question or Issue I Ieft Vodafone on the 22nd January however my premium account is...
  • Maxim
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
    vodafone
  • 479 Views
  • 1 replies
  • 0 likes

Cannot join Duo plan -- address error

PlanPremiumCountryGermanyDevice(RedMi 8Pro/ iPhone 6Operating System(iOS 10, Android Oreo) My Question or IssueI signed up for a premium Duo account for my 15 y/o daughter and me. We're in the same house. She's adding the correct address, but when at...

  • Newbie
  • Plan Premium Country Germany Device (RedMi 8Pro/ iPhone 6 Operating System (iOS 10, Android Oreo)   My Question or Issue I signed up for a premium Duo account for my 15 y/o daught...
  • ChRiS021504
  • Newbie
  • 278 Views
  • 1 replies
  • 1 likes
  • Subscription
  • 278 Views
  • 1 replies
  • 1 likes

Redeemed an annual gift card and a monthly subscription on same day. Can I cancel the monthly sub?

PlanPremiumCountryUSA My Question or IssueI tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the monthly subscription and the gift card was also redeemed. Can I get the mon...

  • Newbie
  • Plan Premium Country USA   My Question or Issue I tried to redeem a gift card for an annual subscription, and set up a monthly subscription. Now it looks like I was charged for the m...
  • Maxim
  • Spotify Star
  • 371 Views
  • 1 replies
  • 0 likes
  • Gift Cards
    Subscription
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo Not Working

I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the picture attached below. I have followed the instruction...

  • Regular
  • I just changed my subscription from Premium to Premium Duo. I sent my partner who switched from Premium to Premium Duo as well the invitation link and it keeps giving us the error message in the p...
  • Alex
  • Spotify Legend
  • 55448 Views
  • 33 replies
  • 9 likes
  • Account
    Premium
    Subscription
  • 55448 Views
  • 33 replies
  • 9 likes

Solved!! After applying 12 month gift card says "Subscribe to keep the tunes flowing"

I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday.I purchased a 12 month premium gift card and applied the code this morning which was accepted, and my Account...

  • Casual Listener
  • I'm in the UK, I had a 3 month discount premium I cancelled recently and it expired yesterday 6 September so I was on Spotify Free yesterday. I purchased a 12 month premium gift card and applied the...
  • Maxim
  • Spotify Star
  • 1250 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1250 Views
  • 4 replies
  • 0 likes

Change to a new subscription type early

Plan: Premium IndividualCountry: India My Question or IssueI am currently subscribed to Premium Individual and have paid till the beginning of 2022. I would like to change to a Duo subscription right now. I am happy to forfeit any remaining months on...

  • Visitor
  • ...Duo subscription right now. I am happy to forfeit any remaining months on my individual account. Is there no way for me to subscribe to and activate a Duo plan immediately?
  • Billy-J
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • Duo
    Individual
    Subscription
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment approved and premium suspended

I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why?

  • Visitor
  • I approved the payment for my student premium subscription and the money got out. 3,49. But my account is still suspended due to lack of payment. Why? 
  • Elena
  • Moderator
  • 471 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 471 Views
  • 1 replies
  • 0 likes

Yearly subscription

I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment.Will someone please contact me and help me pay for what I ...

  • Newbie
  • I need to be able to pay for 6 months or a year at one time. The majority of us out here can not afford a monthly payment. We never know if the money will be there for another monthly payment. Will ...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
    yearly
  • 421 Views
  • 1 replies
  • 0 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...
  • Eni
  • Moderator
  • 916 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 916 Views
  • 1 replies
  • 0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

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  • Newbie
  • Plan Free/Premium Country Sri Lanka Device Desktop PC Operating System Windows 10 My Question or Issue I've been trying to purchase Spotify premium using PayPal but I keep encountering this ...
  • OneByBoo
  • Roadie
  • 663 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 663 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing to Duo without losing prepaid premium period

Hi all, I am currently already using spotify premium but don't have a subscription yet. However I have prepaid spotify premium for the next ~6 months using spotify vouchers. I would like to change do a Duo subscription to allow my live-in partner acc...

  • Casual Listener
  • Hi all,   I am currently already using spotify premium but don't have a subscription yet. However I have prepaid spotify premium for the next ~6 months using spotify vouchers.   I w...
  • CarlosE
  • Moderator
  • 929 Views
  • 3 replies
  • 1 likes
  • Duo
    Subscription
  • 929 Views
  • 3 replies
  • 1 likes

Superuser Contribution Unable to change country / payment plan

Hello, I now live in Thailand, but my Spotify account still is set to USA. I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instructions. I tried to change my payment country to Thailand, no luck...

  • Newbie
  • Hello,   I now live in Thailand, but my Spotify account still is set to USA.  I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instr...
  • Alex
  • Spotify Legend
  • 920 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 920 Views
  • 3 replies
  • 0 likes

Canceled but still charged

I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second account they didn’t charge me, I think because it ...

  • Visitor
  • I canceled my 3 month trial but I am still being charged. In December I got the offer, 3 months for 6.99, for 2 accounts. For the first account I paid the price and got a premium plan. For the second...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • payment issue
    Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Not able to pay with PaySafecard or DotPay

HelloMy name is Jacek and I am a Spotify user from Poland.I've been using the Premium version for over 2 years. I've always extended my subscription via internet transfer (no credit card, no paypal but przelewy24.pl / dotpay ). Unfortunately, today I...

  • Casual Listener
  • Hello My name is Jacek and I am a Spotify user from Poland. I've been using the Premium version for over 2 years. I've always extended my subscription via internet transfer (no credit card, no p...
  • Novy
  • Moderator
  • 8220 Views
  • 23 replies
  • 27 likes
  • Subscription
  • 8220 Views
  • 23 replies
  • 27 likes

Solved!!Superuser Contribution Annual Subscription

Hi all, I was looking at Deezer and Spotify. I noticed that Deezer offer a yearly plan, which seems like a very attractive offer. Unfortunately Spotify does not offer a yearly plan, or I cannot find the yearly plan on Spotify. Does Spotify have a yea...

  • Regular
  • Hi all, I was looking at Deezer and Spotify. I noticed that Deezer offer a yearly plan, which seems like a very attractive offer. Unfortunately Spotify does not offer a yearly plan, or I cannot find ...
  • Novy
  • Moderator
  • 225568 Views
  • 3 replies
  • 5 likes
  • annual
    Deezer
    Subscription
  • 225568 Views
  • 3 replies
  • 5 likes