Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: Premium payment failed

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76579 Views
  • 27 replies
  • 5 likes
  • 76579 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43464 Views
  • 19 replies
  • 2 likes
  • 43464 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31500 Views
  • 17 replies
  • 3 likes
  • 31500 Views
  • 17 replies
  • 3 likes

Solved!!Superuser Contribution Mobile Payment

PlanFreeCountryPhilippines My Question or IssueI'm trying to subscribe again to spotify via mobile (smart) but every time I try, it always says "Something went wrong" even if the number format is correct. I don't know if this is because I got a penal...

  • Visitor
  • Plan Free Country Philippines   My Question or Issue I'm trying to subscribe again to spotify via mobile (smart) but every time I try, it always says "Something went wrong" even if the num...
  • user-removed
  • Not applicable
  • 536 Views
  • 2 replies
  • 0 likes
  • mobile payment
    Premium payment failed
  • 536 Views
  • 2 replies
  • 0 likes

Student Subscription Failed

 PlanPremiumCountry Device(oppo f5)Operating System(Android ) My Question or IssueWhy it keeps telling me to update my details and subscription failure. I paid my premium last November 30,2019. How can I fix this? Hoping for fast action.

Screenshot_2019-12-07-01-48-16-90.png
  • Visitor
  •   Plan Premium Country   Device (oppo f5) Operating System (Android )   My Question or Issue Why it keeps telling me to update my details and subscription failure. I paid my prem...
  • osornios
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • Premium payment failed
  • 332 Views
  • 1 replies
  • 0 likes