Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: Payment broken

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1226 Views
  • 19 replies
  • 1 likes
  • 1226 Views
  • 19 replies
  • 1 likes

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 87589 Views
  • 33 replies
  • 5 likes
  • 87589 Views
  • 33 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47146 Views
  • 20 replies
  • 3 likes
  • 47146 Views
  • 20 replies
  • 3 likes

Payment not going through

PlanPremiumCountry Philippines My Question or IssueI am on the spotify premium family plan, and the payment did not go through this month because the credit card used to pay expired. I tried to pay again but none of my cards won't go through. I am cu...

  • Newbie
  • Plan Premium Country   Philippines   My Question or Issue I am on the spotify premium family plan, and the payment did not go through this month because the credit card used to pay e...
  • Jose_M
  • Spotify Star
  • 300 Views
  • 1 replies
  • 1 likes
  • Payment broken
  • 300 Views
  • 1 replies
  • 1 likes