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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45547 Views
  • 16 replies
  • 4 likes
  • 45547 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28625 Views
  • 19 replies
  • 2 likes
  • 28625 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20170 Views
  • 6 replies
  • 1 likes
  • 20170 Views
  • 6 replies
  • 1 likes

Not eligible for free google home

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...

  • Newbie
  • I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the f...
  • OneByBoo
  • Community Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • Free
    google
    Help
    Home
    Subscription
  • 598 Views
  • 1 replies
  • 0 likes

Google Home Mini Deal Validation Error

I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we were unable to validate some of your information." I c...

  • Newbie
  • I ordered a Home Mini with the new promotion from Spotify, the transaction went through and my one-time promo code was used but then I got an email stating "We had to cancel your order because we w...
  • Frances77
  • Newbie
  • 2864 Views
  • 19 replies
  • 7 likes
  • Error
    google
    Home
    Mini
    promotion
    validation
  • 2864 Views
  • 19 replies
  • 7 likes

Solved!! Google Home for Premium Students

PlanPremium for StudentsCountryUK My Question or IssueHi team, I'm looking to claim for the Google Home mini however when I click the 'Already have Premium or Home' button on the claim page, it redirects me to purchase family. Hitting the 'switch pla...

  • Newbie
  • Plan Premium for Students Country UK   My Question or Issue Hi team,   I'm looking to claim for the Google Home mini however when I click the 'Already have Premium or Home' button o...
  • Luan
  • Spotify Star
  • 948 Views
  • 1 replies
  • 0 likes
  • google
    Home
    Mini
    Premium
    Student
  • 948 Views
  • 1 replies
  • 0 likes