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Topics with Label: Failure

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4632 Views
  • 23 replies
  • 2 likes
  • 4632 Views
  • 23 replies
  • 2 likes

Superuser Contribution Can't pay using Credit Card which was used once before

PlanFreeCountryBangladesh Device(iPhone 12, Macbook Pro 2019)Operating System(iOS 14, macOS) My Question or IssueI was under Family Plan(Plan Member, not the Plan Maker) for more than 2 years. After Spotify launched in Bangladesh, I canceled the Fami...

  • Casual Listener
  • Plan Free Country Bangladesh   Device (iPhone 12, Macbook Pro 2019) Operating System (iOS 14, macOS)   My Question or Issue I was under Family Plan(Plan Member, not the Plan Make...
  • Ver
  • Spotify Legend
  • 903 Views
  • 5 replies
  • 0 likes
  • creditCard
    Failure
    Payment
  • 903 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't change my payment method

I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried change my brownser, change my devices (iPad, Android Cell...

  • Visitor
  • I have the Spotify Students Premium in Brazil and this month I received an email about payment failure. I saw the other topics here and tried that solution but not successfull. I already tried c...
  • Katerina
  • Spotify Legend
  • 912 Views
  • 2 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
  • 912 Views
  • 2 replies
  • 0 likes

Credit Card Payment Failure

Every month, my spotify premium payment fails.When i update my payment details, it takes the payment and i can keep using premium. The problem is that i use the same credit card before and after updating payment details. But every month, im having th...

  • Visitor
  • Every month, my spotify premium payment fails. When i update my payment details, it takes the payment and i can keep using premium.   The problem is that i use the same credit card before a...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Failure
    Payment
    Premium
  • 394 Views
  • 1 replies
  • 0 likes

Solved!! Failure to subscribe to premium & subscription through Fido is no longer offered.

PlanPremiumcanada Device(iPhone SE, MAC)Operating System(iOS 10) Hello!my mobile service provider is no longer offering or partnered with Spotify, they sent me an automated message saying that my Spotify premium been/will be deleted. I tried to subsc...

  • Newbie
  • Plan Premium canada   Device (iPhone SE, MAC) Operating System (iOS 10)   Hello! my mobile service provider is no longer offering or partnered with Spotify, they sent me...
  • 1967l
  • Casual Listener
  • 645 Views
  • 2 replies
  • 0 likes
  • Failure
    Premium
  • 645 Views
  • 2 replies
  • 0 likes

Superuser Contribution payment problem

So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email about my payment fail. I tried with three different (valid cards)...

  • Newbie
  • So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email...
  • Guido
  • Spotify Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • Failure
    Payment Problems
  • 350 Views
  • 1 replies
  • 0 likes