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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6680 Views
  • 23 replies
  • 2 likes
  • 6680 Views
  • 23 replies
  • 2 likes

Solved!! Debit Card Payment Failed

PlanFree/PremiumCountrySingaporeDevicePixel 3 XLOperating SystemAndroid 10 My Question or IssueI have been trying to subscribe to Spotify premium, and everytime I enter my debit card for payment details, I always get an error "Payment failed". Howeve...

  • Casual Listener
  • ...ebit card for payment details, I always get an error "Payment failed". However, I contacted my card issuer and they have not received any transaction request from spotify and my debit card works e...
  • Luan
  • Spotify Star
  • 29182 Views
  • 10 replies
  • 1 likes
  • card
    debit
    Debit Card
    Payment
    Payment Problems
    Premium
  • 29182 Views
  • 10 replies
  • 1 likes

Solved!! Someone is using one of my cards to pay another subscription

CountryMéxico My Question or IssueWell, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never use that card for online payments)

  • Casual Listener
  • Country México   My Question or Issue Well, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i n...
  • Moon_Oz
  • Casual Listener
  • 1881 Views
  • 2 replies
  • 0 likes
  • card
    sin permiso
    Subscription
    tarjeta
  • 1881 Views
  • 2 replies
  • 0 likes

[Subscription] Buying gift card from free plan account

PlanFreeCountry Czech republic My Question or Issue Why there is no posibility to buy a gift card, while having free plan account? Isnt that Spotify's own loss? Or is it just related to country? Ooor Im just blind and cant find the proper page Thanks...

  • Casual Listener
  • Plan Free Country  Czech republic   My Question or Issue  Why there is no posibility to buy a gift card, while having free plan account? Isnt that Spotify's own loss? Or is it j...
  • Speedzen
  • Casual Listener
  • 2131 Views
  • 2 replies
  • 1 likes
  • card
    gift
    Subscription
  • 2131 Views
  • 2 replies
  • 1 likes

"Card is from a country where there is no spotify"

I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and that I should use a card that is where Spotify is pres...

  • Newbie
  • I've been trying to go premium for a week now, using two different cards and using a desktop computer and my mobile phone. It says that Spotify has not launched yet in my country, (Argentina) and t...
  • Luke
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • card
    country
    Premium
  • 599 Views
  • 1 replies
  • 0 likes

Question about promotions and giftcards

Hi I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium. I've read the terms and conditions and I cannot use them to ...

  • Newbie
  • Hi   I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium....
  • Maxim
  • Spotify Star
  • 520 Views
  • 1 replies
  • 0 likes
  • balance
    card
    gift
    Gift Card
    gift card balance
    Pay
    promotion
  • 520 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not accepting my card to pay

Help me please! I tried to use two differente cards. I want the premium offer for 30 days free but when I add my card nothing happens. HELP!

  • Casual Listener
  • Help me please! I tried to use two differente cards. I want the premium offer for 30 days free but when I add my card nothing happens. HELP!
  • Julian
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • card
    Premium
  • 240 Views
  • 1 replies
  • 0 likes

Updating Payment Issue

Hi, I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying the student discount since February. How can I update my payme...

  • Newbie
  • Hi,   I am unable to update my payment method since my card is about to expire because it wants me to confirm I'm a student, which I haven't been since last december and haven't been paying t...
  • osornios
  • Spotify Star
  • 945 Views
  • 1 replies
  • 0 likes
  • card
    Payments
    Update
  • 945 Views
  • 1 replies
  • 0 likes

Solved!! Payment method change

Hi there, I have a prepaid subscription that goes til sep. If I change my pay method, right now, for credit card, what happens with that premium time I still have? Will I be able to use it after I cancel the credit card payment? Or I will continue us...

  • Casual Listener
  • Hi there, I have a prepaid subscription that goes til sep. If I change my pay method, right now, for credit card, what happens with that premium time I still have?  Will I be able to use it a...
  • kirashi
  • Community Legend
  • 1148 Views
  • 3 replies
  • 0 likes
  • card
    credit
    method
    Payment
    prepaid
  • 1148 Views
  • 3 replies
  • 0 likes