Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Duo Mix

Labels

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193913 Views

123 replies

12 likes

  • 193913 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22089 Views

28 replies

4 likes

  • 22089 Views
  • 28 replies
  • 4 likes

Superuser Contribution Duo Mix not as useful

Howdy,I'm subscribed to the duo-plan, and was hoping to enjoy the duo-mix option, but after some weeks it seems there are major issues with it:1. The songs rarely get updated, and other than a few songs that change each week most of the playlist stay...

Visitor

Howdy, I'm subscribed to the duo-plan, and was hoping to enjoy the duo-mix option, but after some weeks it seems there are major issues with it: 1. The songs rarely get updated, and other than a fe...

Alex

Spotify Legend

522 Views

1 replies

0 likes

Duo Mix
Duo playlist
  • 522 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm being charged for Premium even though I joined my partner's Duo Mix account.

Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium. I was charged 2 days ago for a premium account, so we are essentially doubl...

Casual Listener

Recently, my partner upgraded to a Duo account for us. He sent me the invite which I accepted and joined, but when I am on the app on my iPhone, my account just says premium.   I was charged 2...

Mihail

Spotify Legend

4345 Views

4 replies

0 likes

account not updating
Duo Mix
Premium Duo
  • 4345 Views
  • 4 replies
  • 0 likes

Superuser Contribution Duo Mix playlist cannot be used.

PlanPremium DuoCountryCzech RepublicDeviceDesktop, MobileOperating SystemWindows 10, Android 10 My Question or IssueHello,I cannot redeem the option for Duo Mix Playlist.I tried different browser, private mode, different device but still the same err...

Visitor

Plan Premium Duo Country Czech Republic Device Desktop, Mobile Operating System Windows 10, Android 10   My Question or Issue Hello, I cannot redeem the option for Duo Mix Playlist. ...

Ivan

Spotify Legend

640 Views

1 replies

0 likes

Duo Mix
Subscription
  • 640 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Join my already paid Duo Mix

 PlanDuo MixCountryGuatemalaDeviceHuawei p20 lite My Question or IssueMy brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join with the invitation link but sadly I cant I keep getting an erro saying i...

Casual Listener

  Plan Duo Mix Country Guatemala Device Huawei p20 lite   My Question or Issue My brother who lives under my SAME roof bought the duo mix a few days ago sadly i have been trying to join...

Elena

Moderator

1157 Views

3 replies

0 likes

Duo Mix
  • 1157 Views
  • 3 replies
  • 0 likes

Upgrading to duo, saved music

PlanPremium/DuoCountryCanadaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHello, So I have a question about the Spotify duo accounts. I saw this question asked but not really answered in another post. I know that if I upgrade my pla...

Newbie

Plan Premium/Duo Country Canada Device Huawei P20 Pro Operating System Android   My Question or Issue Hello,    So I have a question about the Spotify duo accounts. I saw t...

引きこもり

Roadie

799 Views

1 replies

1 likes

Duo
Duo Mix
Playlists
saved music
Subscription
  • 799 Views
  • 1 replies
  • 1 likes