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Topics with Label: Familiy Account

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Solved!! Paid for premium, but downgraded to FREE account

PlanFree/PremiumCountry The Netherlands Device(iPhone 7, Samsung galaxy S7) Operating System(iOS 10, Android Oreo) My Question or IssueWe paid for our family account just a few days ago, but none of us is able to use Spotify Premium anymore. We alrea...

Newbie

Plan Free/Premium Country  The Netherlands  Device (iPhone 7, Samsung galaxy S7)  Operating System (iOS 10, Android Oreo)   My Question or Issue We paid for our fam...

Billy-J

Spotify Star

677 Views

1 replies

0 likes

Familiy Account
Payment Problems
Premium
  • 677 Views
  • 1 replies
  • 0 likes

Problem with Family Subscription

I'm facing the same issues that most of users in Brazil are facing, related to address confirmation. Me and my wife received the e-mail to confirm the address but you guys keep saying it wasn't possible to confirm. I've tried to remove and add her ag...

Newbie

I'm facing the same issues that most of users in Brazil are facing, related to address confirmation.   Me and my wife received the e-mail to confirm the address but you guys keep saying it w...

278 Views

0 replies

0 likes

Familiy Account
Subscription
  • 278 Views
  • 0 replies
  • 0 likes