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Topics with Label: Familiy Account

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61693 Views
  • 25 replies
  • 5 likes
  • 61693 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36757 Views
  • 19 replies
  • 2 likes
  • 36757 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28045 Views
  • 16 replies
  • 3 likes
  • 28045 Views
  • 16 replies
  • 3 likes

Solved!! Paid for premium, but downgraded to FREE account

PlanFree/PremiumCountry The Netherlands Device(iPhone 7, Samsung galaxy S7) Operating System(iOS 10, Android Oreo) My Question or IssueWe paid for our family account just a few days ago, but none of us is able to use Spotify Premium anymore. We alrea...

  • Newbie
  • Plan Free/Premium Country  The Netherlands  Device (iPhone 7, Samsung galaxy S7)  Operating System (iOS 10, Android Oreo)   My Question or Issue We paid for our fam...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • Familiy Account
    Payment Problems
    Premium
  • 421 Views
  • 1 replies
  • 0 likes

Problem with Family Subscription

I'm facing the same issues that most of users in Brazil are facing, related to address confirmation. Me and my wife received the e-mail to confirm the address but you guys keep saying it wasn't possible to confirm. I've tried to remove and add her ag...

  • Newbie
  • I'm facing the same issues that most of users in Brazil are facing, related to address confirmation.   Me and my wife received the e-mail to confirm the address but you guys keep saying it w...
  • 163 Views
  • 0 replies
  • 0 likes
  • Familiy Account
    Subscription
  • 163 Views
  • 0 replies
  • 0 likes