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Topics with Label: Account subscription

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

127793 Views

69 replies

9 likes

Premium for Family
  • 127793 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

54727 Views

87 replies

4 likes

  • 54727 Views
  • 87 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Faruqq19077

Casual Listener

228603 Views

142 replies

12 likes

  • 228603 Views
  • 142 replies
  • 12 likes

Changing Region

PlanPremiumCountryUSADeviceiPhone 11 Pro My Question or IssueHello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when I try to change it, Spotify won’t allow it. Why is this? How can I fix i...

Newbie

Plan Premium Country USA Device iPhone 11 Pro   My Question or Issue Hello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when ...

kaworu_bloodpaw

Roadie

475 Views

1 replies

0 likes

Account subscription
regional
Regional lock
  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trying to change my Country

Hello there, As it says in the title, I was trying to change my account region, I moved to another country and I don’t have bank account there yet, I bought a gift card there and tried to redeem it but it says my account isn’t at the same region the ...

Newbie

Hello there,  As it says in the title, I was trying to change my account region, I moved to another country and I don’t have bank account there yet, I bought a gift card there and tried to rede...

Dian

Spotify Legend

373 Views

1 replies

0 likes

Account subscription
  • 373 Views
  • 1 replies
  • 0 likes

Solved!! How would a VPN affect a Spotify Premium and a Duo account?

Plan: PremiumCountry: United StatesDevices & OS: [iPhone 12 pro Max - iOS 14.4.2], [MacBook Pro - macOS 11.2.3] My Question or IssueI have been a Spotify Premium cust. for years. My girlfriend whom I've lived with for 2 years, recently moved abroad f...

Casual Listener

Plan: Premium Country: United States Devices & OS: [iPhone 12 pro Max - iOS 14.4.2], [MacBook Pro - macOS 11.2.3]   My Question or Issue I have been a Spotify Premium cust. fo...

OneByBoo

Roadie

9220 Views

1 replies

0 likes

Account subscription
VPN
  • 9220 Views
  • 1 replies
  • 0 likes

Hulu Not Included with Spotify Premium?

Plan: PremiumCountry: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student subscription was expiring, I saw that the regular Premium account would still ...

Newbie

Plan: Premium Country: United States   Is anyone else having this problem?  I've had the Spotify Student Premium account for about 3 years. When I was notified that my student...

Billy-J

Spotify Star

1733 Views

1 replies

2 likes

Account subscription
Help me!
Help with Premium
Hulu
Hulu-spotify
Premium
Spotify Doesn't Work
  • 1733 Views
  • 1 replies
  • 2 likes

Premium account not recognized

PlanPremiumCountryUSADeviceGoogle Pixel & Google homeOperating SystemAndroid My Question or Issue Hi - I have a premiun account and I have been having issues to get google home to play songs in my account even though they are linked. I just went into...

Regular

  Plan Premium Country USA Device Google Pixel & Google home Operating System Android   My Question or Issue  Hi - I have a premiun account and I have been having issues...

Billy-J

Spotify Star

555 Views

1 replies

0 likes

Account subscription
Premium accounts
  • 555 Views
  • 1 replies
  • 0 likes

Mobile carrier said spotify charged me with 0 after I applied for free trial.

PlanFreeCountry PhilippinesDeviceSamsung S5Operating SystemAndroid Jellybean I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was charged by Spotify. When I got back to the app, it still says that I am on Spot...

Casual Listener

Plan Free Country  Philippines Device Samsung S5 Operating System Android Jellybean   I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was ...

Billy-J

Spotify Star

1043 Views

5 replies

0 likes

Account subscription
  • 1043 Views
  • 5 replies
  • 0 likes