Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
PlanPremiumCountryUSADeviceiPhone 11 Pro My Question or IssueHello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when I try to change it, Spotify won’t allow it. Why is this? How can I fix i...
Newbie
Plan Premium Country USA Device iPhone 11 Pro My Question or Issue Hello! I am trying to change my region in Spotify from Mexico to USA in order to update my form of payment, but when ...
kaworu_bloodpaw
Roadie
498 Views
1 replies
0 likes
Hello there, As it says in the title, I was trying to change my account region, I moved to another country and I don’t have bank account there yet, I bought a gift card there and tried to redeem it but it says my account isn’t at the same region the ...
Newbie
Hello there, As it says in the title, I was trying to change my account region, I moved to another country and I don’t have bank account there yet, I bought a gift card there and tried to rede...
Dian
Spotify Legend
388 Views
1 replies
0 likes
Plan: PremiumCountry: United StatesDevices & OS: [iPhone 12 pro Max - iOS 14.4.2], [MacBook Pro - macOS 11.2.3] My Question or IssueI have been a Spotify Premium cust. for years. My girlfriend whom I've lived with for 2 years, recently moved abroad f...
Casual Listener
Plan: Premium Country: United States Devices & OS: [iPhone 12 pro Max - iOS 14.4.2], [MacBook Pro - macOS 11.2.3] My Question or Issue I have been a Spotify Premium cust. fo...
OneByBoo
Roadie
9542 Views
1 replies
0 likes
Plan: PremiumCountry: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student subscription was expiring, I saw that the regular Premium account would still ...
Newbie
Plan: Premium Country: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student...
Billy-J
Spotify Star
1756 Views
1 replies
2 likes
PlanPremiumCountryUSADeviceGoogle Pixel & Google homeOperating SystemAndroid My Question or Issue Hi - I have a premiun account and I have been having issues to get google home to play songs in my account even though they are linked. I just went into...
Regular
Plan Premium Country USA Device Google Pixel & Google home Operating System Android My Question or Issue Hi - I have a premiun account and I have been having issues...
Billy-J
Spotify Star
574 Views
1 replies
0 likes
PlanFreeCountry PhilippinesDeviceSamsung S5Operating SystemAndroid Jellybean I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was charged by Spotify. When I got back to the app, it still says that I am on Spot...
Casual Listener
Plan Free Country Philippines Device Samsung S5 Operating System Android Jellybean I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was ...
Billy-J
Spotify Star
1068 Views
5 replies
0 likes