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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46119 Views
  • 16 replies
  • 4 likes
  • 46119 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28957 Views
  • 19 replies
  • 2 likes
  • 28957 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20313 Views
  • 6 replies
  • 1 likes
  • 20313 Views
  • 6 replies
  • 1 likes

Solved!! Can't join a Duo plan

Plan: DuoCountry: UKDevice: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen saying "There was a problem. Please try again later." (this has been...

  • Casual Listener
  • Plan: Duo Country: UK Device: Mac, PC, iPhone   My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen sayi...
  • darkpenfold
  • Casual Listener
  • 8194 Views
  • 5 replies
  • 1 likes
  • Duo
    Login
    setup
  • 8194 Views
  • 5 replies
  • 1 likes

How to take a credit card off my ex's account

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo last year, my ex got onto my account because he had used his email and password to help me...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So l...
  • Billy-J
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu login with Student account

Student planUnited StatesOperating System Mac book pro mid 2017 Hello,I have a student plan and I am having trouble logging into my hulu account. I believe it has something to do with my account being made through apple.

  • Visitor
  •   Student plan United States Operating System   Mac book pro mid 2017   Hello, I have a student plan and I am having trouble logging into my hulu account. I believe it has some...
  • Mihail
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • Hulu
    Login
    student membership
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium does not come with Hulu anymore but I could still use it

I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again and selected the restore purchase and it said no sub...

  • Casual Listener
  • I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again a...
  • Xenia
  • Moderator
  • 3585 Views
  • 1 replies
  • 0 likes
  • billing
    Login
    receipt
  • 3585 Views
  • 1 replies
  • 0 likes

Solved!! I can not login to my account?

PlanPremiumCountryUnited States My Question or IssueMy spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in. It says my password is incorrect, and when I tried to change it through my email ...

  • Regular
  • Plan Premium Country United States   My Question or Issue My spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in.  It says...
  • Billy-J
  • Spotify Star
  • 1290 Views
  • 6 replies
  • 0 likes
  • Lockout
    Login
  • 1290 Views
  • 6 replies
  • 0 likes

Superuser Contribution Paid for premium account that didn't have email id saved and now can't access that account

PlanFree/Premium [family plan on the main account, which I can't access anymore]Country USDeviceLaptop/smartphoneOperating Systemwindows/android My Question or Issue I did have a spotify account. However, I logged in using FB login today to upgrade t...

  • Not applicable
  • ...bsp; I did have a  spotify  account. However, I logged in using FB login today to upgrade to premium and then family plan. I did that. However, when I went to account info, there was no e...
  • Jemi
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 285 Views
  • 1 replies
  • 0 likes

Log in Spotify en Smart TV Samsung

Buenas tardes, No puedo iniciar sesion en mi TV Samsung Serie 6 48" de Diciembre de 2014. Siempre obtengo el mensaje "Para iniciar sesion es necesaria una cuenta Premium". Actualmente mi cuenta Premium esta activa... He probado de iniciar sesion via ...

  • Newbie
  • Buenas tardes,   No puedo iniciar sesion en mi TV Samsung Serie 6 48" de Diciembre de 2014. Siempre obtengo el mensaje "Para iniciar sesion es necesaria una cuenta Premium". Actualmente mi cue...
  • Luke
  • Spotify Star
  • 433 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 433 Views
  • 1 replies
  • 0 likes

Cannot use premium after a week....

I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not work for her. I think I did something wrong by bying it on...

  • Casual Listener
  • I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not w...
  • Luke
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 250 Views
  • 1 replies
  • 0 likes

Just paid. Couldn't log-in!

I just subscribed for premium and it says error 404 when i try to login.i even deleted my facebook app so it wouldnt interfere with the app loading, but it stil doesnt work.what is wrong with spotify

  • Casual Listener
  • I just subscribed for premium and it says error 404 when i try to login. i even deleted my facebook app so it wouldnt interfere with the app loading, but it stil doesnt work. what is wrong with spotify
  • Luke
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Login
  • 248 Views
  • 1 replies
  • 0 likes

No me figura mas la cuenta premium

Contrate premium Y luego del primer mes ya no puedo utilizarlo

  • Newbie
  • Contrate premium Y luego del primer mes ya no puedo utilizarlo
  • osornios
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 229 Views
  • 1 replies
  • 0 likes

Pay premium, but can't use it

Hey guys,As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the advertisement again and so on. Why? Make no difference I tri...

  • Newbie
  • Hey guys, As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the adverti...
  • osornios
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 244 Views
  • 1 replies
  • 0 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

  • Newbie
  • I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
  • osornios
  • Spotify Star
  • 422 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 422 Views
  • 1 replies
  • 0 likes

Solved!! How to cancel Spotify without knowing User ID?

Someone stole my credit card number and opened a Spotify Account. I am being billed monthy for the premium service. I reported the fraud to the bank and was provided a new card. However, the Spotify charges automatically roll over the new card each m...

  • Casual Listener
  • Someone stole my credit card number and opened a Spotify Account.  I am being billed monthy for the premium service.  I reported the fraud to the bank and was provided  a new card. &nb...
  • Jacob
  • Community Legend
  • 1140 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 1140 Views
  • 1 replies
  • 0 likes

Log in not working - keep getting charged and can't get to music

My son has been trying to log in to his account; it is not recognizing any of his usernames. My credit card has been charged, yet I can't get any support to solve this issue. Would somene please contact me?

  • Newbie
  • My son has been trying to log in to his account; it is not recognizing any of his usernames. My credit card has been charged, yet I can't get any support to solve this issue. Would somene please cont...
  • Specialworld
  • Community Legend
  • 828 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 828 Views
  • 1 replies
  • 0 likes

Solved!! No puedo pagar Spotify premium

Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...

  • Newbie
  • Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium   Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...
  • PabloMusicMan
  • Roadie
  • 134861 Views
  • 186 replies
  • 46 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 134861 Views
  • 186 replies
  • 46 likes