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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5953 Views
  • 23 replies
  • 2 likes
  • 5953 Views
  • 23 replies
  • 2 likes

Superuser Contribution Hulu login with Student account

Student planUnited StatesOperating System Mac book pro mid 2017 Hello,I have a student plan and I am having trouble logging into my hulu account. I believe it has something to do with my account being made through apple.

  • Visitor
  •   Student plan United States Operating System   Mac book pro mid 2017   Hello, I have a student plan and I am having trouble logging into my hulu account. I believe it has some...
  • Mihail
  • Spotify Legend
  • 987 Views
  • 1 replies
  • 0 likes
  • Hulu
    Login
    student membership
  • 987 Views
  • 1 replies
  • 0 likes

Solved!! Can't join a Duo plan

Plan: DuoCountry: UKDevice: Mac, PC, iPhone My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen saying "There was a problem. Please try again later." (this has been...

  • Casual Listener
  • Plan: Duo Country: UK Device: Mac, PC, iPhone   My wife recently set up a Duo account and sent me a registration link to join it. Visting the webpage from the link brings me to a screen sayi...
  • darkpenfold
  • Casual Listener
  • 17443 Views
  • 5 replies
  • 1 likes
  • Duo
    Login
    setup
  • 17443 Views
  • 5 replies
  • 1 likes

How to take a credit card off my ex's account

PlanPremiumCountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo last year, my ex got onto my account because he had used his email and password to help me...

  • Visitor
  •   Plan Premium Country Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue So l...
  • Billy-J
  • Spotify Star
  • 1051 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Security
    Subscription
    Unlimited
  • 1051 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium does not come with Hulu anymore but I could still use it

I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again and selected the restore purchase and it said no sub...

  • Casual Listener
  • I realized there was an issue when I could not log into Hulu on my laptop although I had been logged in on my iphone with my current plan. So I log out of Hulu on my iphone and try to sign in again a...
  • Xenia
  • Moderator
  • 4685 Views
  • 1 replies
  • 0 likes
  • Login
    receipt
  • 4685 Views
  • 1 replies
  • 0 likes

Solved!! I can not login to my account?

PlanPremiumCountryUnited States My Question or IssueMy spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in. It says my password is incorrect, and when I tried to change it through my email ...

  • Regular
  • Plan Premium Country United States   My Question or Issue My spotify account randomly logged me out on both my Iphone and laptop, and I have since been unable to log back in.  It says...
  • Billy-J
  • Spotify Star
  • 1631 Views
  • 6 replies
  • 0 likes
  • Lockout
    Login
  • 1631 Views
  • 6 replies
  • 0 likes

Just paid. Couldn't log-in!

I just subscribed for premium and it says error 404 when i try to login.i even deleted my facebook app so it wouldnt interfere with the app loading, but it stil doesnt work.what is wrong with spotify

  • Casual Listener
  • I just subscribed for premium and it says error 404 when i try to login. i even deleted my facebook app so it wouldnt interfere with the app loading, but it stil doesnt work. what is wrong with spotify
  • Luke
  • Spotify Star
  • 369 Views
  • 1 replies
  • 0 likes
  • Login
  • 369 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for premium account that didn't have email id saved and now can't access that account

PlanFree/Premium [family plan on the main account, which I can't access anymore]Country USDeviceLaptop/smartphoneOperating Systemwindows/android My Question or Issue I did have a spotify account. However, I logged in using FB login today to upgrade t...

  • Visitor
  • ...bsp;I did have a spotify account. However, I logged in using FB login today to upgrade to premium and then family plan. I did that. However, when I went to account info, there was no email i...
  • Jemi
  • Spotify Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 378 Views
  • 1 replies
  • 0 likes

Cannot use premium after a week....

I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not work for her. I think I did something wrong by bying it on...

  • Casual Listener
  • I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not w...
  • Luke
  • Spotify Star
  • 359 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 359 Views
  • 1 replies
  • 0 likes

Log in Spotify en Smart TV Samsung

Buenas tardes, No puedo iniciar sesion en mi TV Samsung Serie 6 48" de Diciembre de 2014. Siempre obtengo el mensaje "Para iniciar sesion es necesaria una cuenta Premium". Actualmente mi cuenta Premium esta activa... He probado de iniciar sesion via ...

  • Newbie
  • Buenas tardes,   No puedo iniciar sesion en mi TV Samsung Serie 6 48" de Diciembre de 2014. Siempre obtengo el mensaje "Para iniciar sesion es necesaria una cuenta Premium". Actualmente mi cue...
  • Luke
  • Spotify Star
  • 617 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
  • 617 Views
  • 1 replies
  • 0 likes

Solved!! No puedo pagar Spotify premium

Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.que pas...

  • Newbie
  • Buenas, me sale el siguiente mensaje cuando quiero contratar Spotify premium   Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ning...
  • PabloMusicMan
  • Roadie
  • 148364 Views
  • 186 replies
  • 46 likes
  • Account
    Free
    Login
    Other
    Premium
    Subscription
    Unlimited
  • 148364 Views
  • 186 replies
  • 46 likes

No me figura mas la cuenta premium

Contrate premium Y luego del primer mes ya no puedo utilizarlo

  • Newbie
  • Contrate premium Y luego del primer mes ya no puedo utilizarlo
  • osornios
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • Login
    Other
  • 351 Views
  • 1 replies
  • 0 likes

Pay premium, but can't use it

Hey guys,As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the advertisement again and so on. Why? Make no difference I tri...

  • Newbie
  • Hey guys, As you can see in the screenshot I bought a 3months gift card and paid for that at least 30€ (12 may 2017). Now today my account said that I using a "free account" and there is the adverti...
  • osornios
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
  • 399 Views
  • 1 replies
  • 0 likes

3 months trial

I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money back?

  • Newbie
  • I've done the 3 months trial and I sssumed it was going to cancel after it give me a warning but now I've been charged full price and I don't want premium anymore. What do I do? And do I get my money...
  • osornios
  • Spotify Star
  • 616 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Security
    Subscription
  • 616 Views
  • 1 replies
  • 0 likes

Solved!! How to cancel Spotify without knowing User ID?

Someone stole my credit card number and opened a Spotify Account. I am being billed monthy for the premium service. I reported the fraud to the bank and was provided a new card. However, the Spotify charges automatically roll over the new card each m...

  • Casual Listener
  • Someone stole my credit card number and opened a Spotify Account.  I am being billed monthy for the premium service.  I reported the fraud to the bank and was provided  a new card. &nb...
  • Jacob
  • Community Legend
  • 2623 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 2623 Views
  • 1 replies
  • 0 likes

Log in not working - keep getting charged and can't get to music

My son has been trying to log in to his account; it is not recognizing any of his usernames. My credit card has been charged, yet I can't get any support to solve this issue. Would somene please contact me?

  • Newbie
  • My son has been trying to log in to his account; it is not recognizing any of his usernames. My credit card has been charged, yet I can't get any support to solve this issue. Would somene please cont...
  • Specialworld
  • Community Legend
  • 1063 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 1063 Views
  • 1 replies
  • 0 likes