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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59402 Views
  • 25 replies
  • 5 likes
  • 59402 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35409 Views
  • 19 replies
  • 2 likes
  • 35409 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26572 Views
  • 16 replies
  • 2 likes
  • 26572 Views
  • 16 replies
  • 2 likes

Solved!! I can't subscribe to Spotify Premium

PlanFree/PremiumCountryCanada (Quebec) DeviceComputerOperating SystemWindows 10 My Question or IssueHi! I want to subscribe to spotify individual but it keeps saying that I'm not eligible because I already had spotify 1 month free in the past (like y...

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  • Casual Listener
  • Plan Free/Premium Country Canada (Quebec)   Device Computer Operating System Windows 10   My Question or Issue Hi! I want to subscribe to spotify individual but it keeps saying t...
  • Jose_M
  • Spotify Star
  • 182 Views
  • 3 replies
  • 0 likes
  • bug
    Error
    Not eligible
    Subscription
  • 182 Views
  • 3 replies
  • 0 likes

Solved!! Not eligible for a promo

PlanPremiumCountry Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueBeen paying spotify premium via card, but for this month i would like to pay via mobile promo, but it says that im not eligible for that offer

  • Casual Listener
  • Plan Premium Country  Philippines  Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue Been paying spotify premium via card, but for this month i w...
  • Lorencio
  • Casual Listener
  • 412 Views
  • 2 replies
  • 0 likes
  • Not eligible
    Premium features disabled
    Spotify premium problem
  • 412 Views
  • 2 replies
  • 0 likes

Superuser Contribution $0.99 for 3 months should be available to ALL

I haven’t used the 7 day trial only free. I am aware of the $0.99 promo at the end of the year. I have been sent emails about it. So I decided today to purchase this promo and it says I’m not eligible as I have already used a trial and it tells me I ...

  • Newbie
  • I haven’t used the 7 day trial only free. I am aware of the $0.99 promo at the end of the year. I have been sent emails about it. So I decided today to purchase this promo and it says I’m not eligibl...
  • Peter
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • $0.99
    Email notifications
    Not eligible
    promo
    promotion
  • 293 Views
  • 1 replies
  • 0 likes