Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account profile...jan 23, 2020 - 9.99 via paypalfeb 23, 2020 - 9....
Visitor
I have a premium account which was originally paid for through my paypal account, however I recently updated the payment plan to use my new Visa Card. Based on the receipts shown in my account p...
Ivan
Spotify Legend
609 Views
1 replies
0 likes
PlanFreeCountryGreeceDeviceDesktop , RedmiNote5plusOperating System( Android, Windows 10 My Question or IssueI just got my Visa Prepaid card in order to pay for a prenium student subscription but it does not accept the payment. Take note that the inf...
Casual Listener
Plan Free Country Greece Device Desktop , RedmiNote5plus Operating System ( Android, Windows 10 My Question or Issue I just got my Visa Prepaid card in order to pay for a prenium s...
KossB
Roadie
512 Views
1 replies
0 likes
PlanPremiumCountryCanadaDevicePS4, Windows10 Asus Gaming Laptop, Samsung Galaxy S7Operating SystemWindows 10, PS4 OS, Android 8.0.0 My Question or Issue It won't accept my update details whenever I use Prepaid Vanilla visa cards. My subscription expi...
Regular
...ccept my update details whenever I use Prepaid Vanilla visa cards. My subscription expires, I get a new card and can't update new card's info, always get an error.
Billy-J
Spotify Star
7928 Views
11 replies
1 likes
PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue I purchased a Visa Gift card to buy a student membership bundle with Hulu and showtime, and I put $20 on the card. I know the card is activated and working, but everytime I ...
Newbie
Plan Free Country USA Device iPhone 7 Operating System iOS 12 My Question or Issue I purchased a Visa Gift card to buy a student membership bundle with Hulu and s...
OneByBoo
Roadie
1120 Views
1 replies
0 likes