Announcements

Help Wizard

Step 1

NEXT STEP

Topics with Label: Account Problem

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 84046 Views
  • 30 replies
  • 5 likes
  • 84046 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45811 Views
  • 19 replies
  • 3 likes
  • 45811 Views
  • 19 replies
  • 3 likes

Superuser Contribution HEEEELP PLEASE!!!!!!!!!

PlanFree/PremiumCountryBrazilDevice(Motorola, Moto E5)Operating System(Android) My Question or Issueso, hey guys, this has been going on for a few days and I don't know what else to do.i want to upgrade my account to premium as i cant live with the f...

  • Visitor
  • Plan Free/Premium Country Brazil Device (Motorola, Moto E5) Operating System (Android)   My Question or Issue so, hey guys, this has been going on for a few days and I don't know what ...
  • Alex
  • Moderator
  • 981 Views
  • 1 replies
  • 0 likes
  • Account
    Account Problem
  • 981 Views
  • 1 replies
  • 0 likes

I cant get into my account

i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and no luck. This isnt the first time i have had to go t...

  • Visitor
  • i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and n...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Account Problem
  • 246 Views
  • 1 replies
  • 0 likes