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Topics with Label: Social & Random

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

126804 Views

69 replies

9 likes

Premium for Family
  • 126804 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

53309 Views

87 replies

4 likes

  • 53309 Views
  • 87 replies
  • 4 likes

Superuser Contribution Cancelling Hulu add on Spotify premium for students

I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.

Newbie

I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.

Alex

Spotify Legend

346 Views

1 replies

0 likes

App & Features
Social & Random
  • 346 Views
  • 1 replies
  • 0 likes

Spotify prem payment not accepted

What do i do its the last day today before the plan eventually expires 

Visitor

What do i do its the last day today before the plan eventually expires 

251 Views

0 replies

0 likes

Social & Random
  • 251 Views
  • 0 replies
  • 0 likes

Help with my spotify plan for 2months free for 9.99$

Hi Community, I need help! I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where does it appear that I have two months free?Here I attach some...

Newbie

Hi Community, I need help!   I paid $ 9.99 for 2 free months of the spotify plan, but when I check my spotify account statement it tells me that my plan's expiration date is 9/18/2020. Where d...

Fukify

Newbie

1821 Views

1 replies

0 likes

Social & Random
  • 1821 Views
  • 1 replies
  • 0 likes

No puedo ingresar mi tarjeta de regaló

Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema de ellos. Esperó respuesta, gracias.

Visitor

Hola, ayer compré una tarjeta de regaló pero al ingresar el PIN la página me marcaba como error, quisiera saber que procede ya que fui al 7 eleven dónde la compré y me dijeron que no es el problema d...

Jose_M

Spotify Star

592 Views

1 replies

0 likes

Social & Random
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Spotify but still charging

I have concern about this free spotify few months ago i stil searchin answers.I subcribe a free spotify, and for i know it not due yet to charge me.I dont even get the premium one.I call my phone company but they tell me there is no subscription and ...

Newbie

I have concern about this free spotify few months ago i stil searchin answers.I subcribe a free spotify, and for i know it not due yet to charge me.I dont even get the premium one.I call my phone com...

mistermunro

Casual Listener

1746 Views

7 replies

0 likes

Social & Random
  • 1746 Views
  • 7 replies
  • 0 likes

Superuser Contribution Premium price increase?

I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has my price increased?

Casual Listener

I have Spotify Premium for $9.99 per month, but without warning my account was charged $10.69 this month. When I view my subscription details on Spotify.com, it still says the price is $9.99. Why has...

MafeG

Spotify Legend

16702 Views

22 replies

0 likes

Social & Random
  • 16702 Views
  • 22 replies
  • 0 likes

single payment

I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?

Visitor

I have always paid with spotify with a one-time payment. Now I don't have this option, what happened?

EthanS1

Community Legend

1297 Views

1 replies

1 likes

Social & Random
  • 1297 Views
  • 1 replies
  • 1 likes

Superuser Contribution Quiero cambiar los datos de tarjeta de débito y solo me ofrece la opción Paypal...

Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar al método de pago Paypal. Yo no tengo cuenta de Pa...

Visitor

Mi banco me ha cambiado la tarjeta de débito con la que realizaba los pagos de mi suscripción Premium. He intentado cambiar en mi perfil los datos de la tarjeta y solo se muestra la opción de cambiar...

Ivan

Spotify Legend

2393 Views

1 replies

1 likes

Social & Random
  • 2393 Views
  • 1 replies
  • 1 likes

BR- NÃO RECEBI MEU PRIMEIRO MÊS GRÁTIS

Bom dia, No dia 30/03/2017 efetuei o cadastro com a Spotify o plano Premium familiar, e dizia que tínhamos 30 dias grátis, porém no dia 01/04/2017 já foi debitado o valor no meu cartão de crédito, gostaria que verificassem. O valor deveria ser cobrad...

Newbie

Bom dia,   No dia 30/03/2017 efetuei o cadastro com a Spotify o plano Premium familiar, e dizia que tínhamos 30 dias grátis, porém no dia 01/04/2017 já foi debitado o valor no meu cartão de cr...

AnnaRaxxel

Casual Listener

998 Views

1 replies

1 likes

Social & Random
  • 998 Views
  • 1 replies
  • 1 likes

Same card two accounts

The card that works on one account is not accepted on the other one, is that normal?

Visitor

The card that works on one account is not accepted on the other one, is that normal?

Emilia_8

Community Legend

693 Views

1 replies

0 likes

Social & Random
  • 693 Views
  • 1 replies
  • 0 likes

Signup not working

Signup page keeps reloading. Tried 3 diff browsers...Took me forever to get here to post this.Somebody fix it please...

Casual Listener

Signup page keeps reloading. Tried 3 diff browsers... Took me forever to get here to post this. Somebody fix it please...

enigmafyv

Newbie

1535 Views

8 replies

0 likes

Social & Random
  • 1535 Views
  • 8 replies
  • 0 likes

Superuser Contribution Head space to be available on family premium account

Hi I wondered if it would be possible for headspace to be available via a family premium account. Thanks

Newbie

Hi I wondered if it would be possible for headspace to be available via a family premium account. Thanks 

mayonaze

Casual Listener

1338 Views

2 replies

1 likes

Social & Random
  • 1338 Views
  • 2 replies
  • 1 likes

Why does Spotify take 2 payments from my PayPal account?

Hi all, I have been a Spotify premium member since 2010. I used to pay 9,99€ a month. I've changed to a Family premium account on 2016, 14,99€ a month. But since, Spotify still takes 14,99€ and 9,99€ every month. Is there an issue here? Please advise...

Visitor

Hi all,   I have been a Spotify premium member since 2010. I used to pay 9,99€ a month. I've changed to a Family premium account on 2016, 14,99€ a month. But since, Spotify still takes 14,99€ ...

Rene01

Community Legend

910 Views

1 replies

0 likes

Social & Random
  • 910 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount Not Working

I had a premium account but I unsubscibed because I am eligible for a student discount but now that I am trying to join spotify again through student discount it is not allowing me to? Answers much appreciated Thanks!

Casual Listener

I had a premium account but I unsubscibed because I am eligible for a student discount but now that I am trying to join spotify again through student discount it is not allowing me to?  Answer...

katerina20

Casual Listener

21027 Views

44 replies

6 likes

Social & Random
  • 21027 Views
  • 44 replies
  • 6 likes