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Topics with Label: Other

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19702 Views
  • 27 replies
  • 4 likes
  • 19702 Views
  • 27 replies
  • 4 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...

  • Casual Listener
  • You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.    ...
  • tnsholdings
  • Visitor
  • 3829 Views
  • 9 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 3829 Views
  • 9 replies
  • 1 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

  • Visitor
  • Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....
  • SofíaTeuthorn
  • Visitor
  • 13605 Views
  • 11 replies
  • 0 likes
  • Other
    Subscription
  • 13605 Views
  • 11 replies
  • 0 likes

Superuser Contribution Adding a new credit card - Failed payment

PlanPremiumCountryCanada DevicePC/MobileOperating SystemWindows 11/Android My Question or IssueHello, I got a new credit card and I'm trying to add it to my Spotify account so that my subscription payments will go on it instead of on one of my other ...

  • Newbie
  • ...potify account so that my subscription payments will go on it instead of on one of my other cards.   It's active and working, I've used it for one of my Streaming subscriptions, with no p...
  • AlejaR
  • Moderator
  • 545 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 545 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountryKazakhstanDevicePCOperating SystemWindows 11My Question or IssueThe question is too simple, but I did not find the answer to it.1. If I forgot about the spotify subscription and the money was withdrawn, is it impossible to return th...

  • Newbie
  • Plan Premium Country Kazakhstan Device PC Operating System Windows 11 My Question or Issue The question is too simple, but I did not find the answer to it. 1. If I forgot about the spotify ...
  • Maxim
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Other
  • 255 Views
  • 1 replies
  • 0 likes

[Other] Gift a friend with free premium

when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?

  • Visitor
  • when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?
  • Billy-J
  • Spotify Star
  • 1755 Views
  • 3 replies
  • 0 likes
  • Other
  • 1755 Views
  • 3 replies
  • 0 likes

[Other] Can low-income folks (who LOVE the free service) get a reduced premium rate?

I get Social Security and cannot work (or intelligibly speak) anymore because of my disabilities. I love the music and podcasts on Spotify. I have proof (letter from government to verify). I want to be able to bypass ads since tying to click past the...

  • Visitor
  • I get Social Security and cannot work (or intelligibly speak) anymore because of  my disabilities.  I love the music and podcasts on Spotify.   I have proof (letter from governmen...
  • Glamirgirl
  • Newbie
  • 4153 Views
  • 2 replies
  • 11 likes
  • Other
  • 4153 Views
  • 2 replies
  • 11 likes

[Other] Not changing Spotify plan

So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year and it's very annoying. Instead of automatically tryi...

  • Visitor
  • So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year an...
  • MauriceMV
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • Other
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Gift card works on computer but not phone

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to use it and for whatever reason I just don't have ac...

  • Newbie
  • So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to ...
  • Eni
  • Moderator
  • 347 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 347 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Not make liked playlist randomly just start only playing 30 second clips of songs.

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or tell us why it does that.

  • Visitor
  • One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or t...
  • 232 Views
  • 0 replies
  • 0 likes
  • Mobile
    Other
  • 232 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Can i combine 2 individual accounts into a Duo plan?

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

  • Visitor
  • I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.
  • Alex
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 327 Views
  • 1 replies
  • 0 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

  • Visitor
  • The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching". 
  • Taylith
  • Community Legend
  • 453 Views
  • 1 replies
  • 1 likes
  • Desktop
    Other
  • 453 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Other] why it so hard to buy a Spotify eCard from Spotify ?

why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why why not make it easy to give a family or friend the GIFT of a year of Spotify ?

  • Casual Listener
  • why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why   why not make it easy to give a family or frien...
  • Eni
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • Other
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Other] How are gift subscriptions not already a thing?!

I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!

  • Visitor
  • I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!
  • OscarDC
  • Moderator
  • 227 Views
  • 1 replies
  • 0 likes
  • Other
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] quitting Starbucks don't want to lose my premium account and playlists

how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??

  • Visitor
  • how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??
  • CarlosE
  • Moderator
  • 1222 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 1222 Views
  • 1 replies
  • 0 likes

[Android][Other] Becoming a student

I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?

  • Visitor
  • I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?
  • Maxim
  • Spotify Star
  • 483 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 483 Views
  • 1 replies
  • 0 likes

[Other] Have a way to help your customers :)

I have searched for days now for a solution to my issue. Why not have a 'customer help line' like most places do? I want to upgrade from Premium to Family - and can't. I can't login with any of the options. There's no way to see which email is associ...

  • Visitor
  • I have searched for days now for a solution to my issue.  Why not have a 'customer help line' like most places do?  I want to upgrade from Premium to Family - and can't.  I can't login...
  • avin
  • Casual Listener
  • 472 Views
  • 1 replies
  • 0 likes
  • Other
  • 472 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No payment confirmation email

CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...

  • Casual Listener
  • Country Brazil   My Question or Issue   English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wor...
  • Alex
  • Spotify Legend
  • 1052 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 1052 Views
  • 4 replies
  • 0 likes

Superuser Contribution free premium for 3 months?

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

  • Visitor
  • On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?
  • MafeG
  • Spotify Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 565 Views
  • 1 replies
  • 0 likes