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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45991 Views
  • 16 replies
  • 4 likes
  • 45991 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28915 Views
  • 19 replies
  • 2 likes
  • 28915 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20268 Views
  • 6 replies
  • 1 likes
  • 20268 Views
  • 6 replies
  • 1 likes

Superuser Contribution [Mobile][Other] Gift card works on computer but not phone

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to use it and for whatever reason I just don't have ac...

  • Newbie
  • So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to ...
  • Eni
  • Moderator
  • 110 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 110 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Not make liked playlist randomly just start only playing 30 second clips of songs.

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or tell us why it does that.

  • Visitor
  • One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or t...
  • 68 Views
  • 0 replies
  • 0 likes
  • Mobile
    Other
  • 68 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Can i combine 2 individual accounts into a Duo plan?

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

  • Visitor
  • I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.
  • Alex
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Other] why it so hard to buy a Spotify eCard from Spotify ?

why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why why not make it easy to give a family or friend the GIFT of a year of Spotify ?

  • Casual Listener
  • why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why   why not make it easy to give a family or frien...
  • Eni
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • Other
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Other] How are gift subscriptions not already a thing?!

I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!

  • Visitor
  • I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!
  • OscarDC
  • Moderator
  • 79 Views
  • 1 replies
  • 0 likes
  • Community
    Other
  • 79 Views
  • 1 replies
  • 0 likes

[Other] Not changing Spotify plan

So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year and it's very annoying. Instead of automatically tryi...

  • Visitor
  • So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year an...
  • MauriceMV
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • Other
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] quitting Starbucks don't want to lose my premium account and playlists

how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??

  • Visitor
  • how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??
  • CarlosE
  • Moderator
  • 221 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 221 Views
  • 1 replies
  • 0 likes

[Android][Other] Becoming a student

I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?

  • Visitor
  • I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?
  • Maxim
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 162 Views
  • 1 replies
  • 0 likes

[Other] Have a way to help your customers :)

I have searched for days now for a solution to my issue. Why not have a 'customer help line' like most places do? I want to upgrade from Premium to Family - and can't. I can't login with any of the options. There's no way to see which email is associ...

  • Visitor
  • I have searched for days now for a solution to my issue.  Why not have a 'customer help line' like most places do?  I want to upgrade from Premium to Family - and can't.  I can't login...
  • avin
  • Casual Listener
  • 234 Views
  • 1 replies
  • 0 likes
  • Other
  • 234 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No payment confirmation email

CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...

  • Casual Listener
  • Country Brazil   My Question or Issue   English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wo...
  • Alex
  • Moderator
  • 358 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Premium
    Security
  • 358 Views
  • 4 replies
  • 0 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

  • Visitor
  • The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching". 
  • Taylith
  • Rising Star 3
  • 211 Views
  • 1 replies
  • 1 likes
  • Desktop
    Other
  • 211 Views
  • 1 replies
  • 1 likes

Superuser Contribution free premium for 3 months?

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

  • Visitor
  • On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?
  • MafeG
  • Moderator
  • 293 Views
  • 1 replies
  • 0 likes
  • iOS
    Other
  • 293 Views
  • 1 replies
  • 0 likes

[Other] Can low-income folks (who LOVE the free service) get a reduced premium rate?

I get Social Security and cannot work (or intelligibly speak) anymore because of my disabilities. I love the music and podcasts on Spotify. I have proof (letter from government to verify). I want to be able to bypass ads since tying to click past the...

  • Visitor
  • I get Social Security and cannot work (or intelligibly speak) anymore because of  my disabilities.  I love the music and podcasts on Spotify.   I have proof (letter from governmen...
  • Luke
  • Spotify Star
  • 329 Views
  • 1 replies
  • 1 likes
  • Other
  • 329 Views
  • 1 replies
  • 1 likes

[Other] Give Premium Subscribers The Same Benefits As Premium Student

I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free streaming access to all of Spotifys content for $4...

  • Visitor
  • I have been paying for a Premium subscription at $9.99/month since 2017. Today I found out that Premium Student accounts (which I do not qualify for) get both Hulu and SHOWTIME in addition to ad-free...
  • Luke
  • Spotify Star
  • 253 Views
  • 1 replies
  • 0 likes
  • Other
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Other] Help upgrading Spotify student

I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about doing this?

  • Newbie
  • I would like help upgrading my Spotify account from the student plan to the family plan, but I want to keep my Hulu profile as well and would just like to pay for it separately. How would I go about ...
  • Novy
  • Moderator
  • 296 Views
  • 1 replies
  • 0 likes
  • Other
  • 296 Views
  • 1 replies
  • 0 likes

[Other] Spotify should notify existing users when they release new subscription plans.

Spotify released Duo in September 2020. I joined Spotify's Family plan (with only two members in my plan) in 2019. When Spotify released Duo, they failed to notify existing customers. Almost a year later, I stumbled upon the Duo plan when I was seeki...

  • Visitor
  • Spotify released Duo in September 2020.  I joined Spotify's Family plan (with only two members in my plan) in 2019.  When Spotify released Duo, they failed to notify existing customers.&nbs...
  • OneByBoo
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Other
  • 239 Views
  • 1 replies
  • 0 likes

[Community][Other] Support for Military and First Responders

Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify your stance. I would make some suggestions but I do...

  • Visitor
  • Please find a way to support our Military and first responders. If you are not interested in supporting our military and first responders please simply make this statement on your webpage to clarify ...
  • 115 Views
  • 0 replies
  • 2 likes
  • Community
    Other
  • 115 Views
  • 0 replies
  • 2 likes

[Community][Other] "address to general" problem means we cant set up premium family

Hello - weve had a family spotify account for several years - but one of the accounts ended up being removed (probably us). As we tried to rejoin this account to the family account - we tripped up at the address check (where we all live). Our rural U...

  • Visitor
  • ...ith a general postcode and town name. When we try and mimic this for the rejoining family member we get an "address too general" error. Ive seen other people have had similar problems - but i think t...
  • OneByBoo
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • Community
    Other
  • 215 Views
  • 1 replies
  • 0 likes

[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...

  • Visitor
  • Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wante...
  • Luan
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 148 Views
  • 1 replies
  • 0 likes