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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

147094 Views

69 replies

10 likes

Premium for Family
  • 147094 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92698 Views

89 replies

4 likes

  • 92698 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution Payment failed

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days. Plan Premium Student Country Pakistan Device (iPhone 6s, PC) Operating Syste...

Casual Listener

You’ll lose access to your plan soon if we can’t process this month’s payment. Please update your payment details and check your card balance, and we’ll retry in a few days.    ...

ttgas24

Newbie

13047 Views

19 replies

1 likes

Account
Other
Premium
Subscription
  • 13047 Views
  • 19 replies
  • 1 likes

Superuser Contribution tengo este cobro en mi tarjeta de crédito "Spotify P1******** Stockholm SE" por US$ 8.70

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú My Question or Issue Que quieren cobrarme... Solicito reembolso

Visitor

Estoy suscrito al plan familiar, me ha llegado este cobró US$ 8.70 y al lado esta el cobro mensual regular.. Plan Premium Country Perú   My Question or Issue Que quieren cobrarme.....

SofíaTeuthorn

Visitor

17188 Views

11 replies

0 likes

Other
Subscription
  • 17188 Views
  • 11 replies
  • 0 likes

Subscription

PlanPremiumCountryKazakhstanDevicePCOperating SystemWindows 11My Question or IssueThe question is too simple, but I did not find the answer to it.1. If I forgot about the spotify subscription and the money was withdrawn, is it impossible to return th...

Newbie

Plan Premium Country Kazakhstan Device PC Operating System Windows 11 My Question or Issue The question is too simple, but I did not find the answer to it. 1. If I forgot about the spotify ...

Maxim

Spotify Star

428 Views

1 replies

0 likes

Other
  • 428 Views
  • 1 replies
  • 0 likes

[Other] Gift a friend with free premium

when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?

Visitor

when i opened the app on my phone, a pop up appeared saying that i could give premium to a friemd for free, but i just ignored it. how do i give my friend the premium gift like that again?

Billy-J

Spotify Star

2162 Views

3 replies

0 likes

Other
  • 2162 Views
  • 3 replies
  • 0 likes

[Other] Can low-income folks (who LOVE the free service) get a reduced premium rate?

I get Social Security and cannot work (or intelligibly speak) anymore because of my disabilities. I love the music and podcasts on Spotify. I have proof (letter from government to verify). I want to be able to bypass ads since tying to click past the...

Visitor

I get Social Security and cannot work (or intelligibly speak) anymore because of  my disabilities.  I love the music and podcasts on Spotify.   I have proof (letter from governmen...

Glamirgirl

Newbie

5404 Views

2 replies

12 likes

Other
  • 5404 Views
  • 2 replies
  • 12 likes

[Other] Not changing Spotify plan

So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year and it's very annoying. Instead of automatically tryi...

Visitor

So whenever the payment method needs updating, Spotify seems to forget that I have a Spotify Duo plan and tries to sign me up for a Spotify individual plan. This had happened to me twice this year an...

MauriceMV

Spotify Star

411 Views

1 replies

0 likes

Other
  • 411 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Gift card works on computer but not phone

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to use it and for whatever reason I just don't have ac...

Newbie

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to ...

Eni

Moderator

546 Views

1 replies

0 likes

Mobile
Other
  • 546 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Not make liked playlist randomly just start only playing 30 second clips of songs.

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or tell us why it does that.

Visitor

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or t...

312 Views

0 replies

0 likes

Mobile
Other
  • 312 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Can i combine 2 individual accounts into a Duo plan?

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

Visitor

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

Alex

Spotify Legend

499 Views

1 replies

0 likes

Mobile
Other
  • 499 Views
  • 1 replies
  • 0 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

Visitor

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching". 

Taylith

Community Legend

641 Views

1 replies

1 likes

Desktop
Other
  • 641 Views
  • 1 replies
  • 1 likes

Superuser Contribution [Other] why it so hard to buy a Spotify eCard from Spotify ?

why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why why not make it easy to give a family or friend the GIFT of a year of Spotify ?

Casual Listener

why isn't there a buy eCard in a simple easy to find place . I spent 20 mins checking alot of links and HIT ALOT of deadlinks on spotify ?? why   why not make it easy to give a family or frien...

Eni

Moderator

415 Views

1 replies

0 likes

Other
  • 415 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Other] How are gift subscriptions not already a thing?!

I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!

Visitor

I think every other subscription service has the option to send a gift subscription for an amount of time. I think it's a no-brainer to offer them on Spotify!

OscarDC

Moderator

341 Views

1 replies

0 likes

Other
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] quitting Starbucks don't want to lose my premium account and playlists

how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??

Visitor

how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??

CarlosE

Spotify Legend

1522 Views

1 replies

0 likes

Mobile
Other
  • 1522 Views
  • 1 replies
  • 0 likes

[Android][Other] Becoming a student

I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?

Visitor

I am becoming a student next year (September 2022). If I sign up to Spotify as a non-student can I get the student discount next year when I will be student?

Maxim

Spotify Star

683 Views

1 replies

0 likes

Android
Other
  • 683 Views
  • 1 replies
  • 0 likes

[Other] Have a way to help your customers :)

I have searched for days now for a solution to my issue. Why not have a 'customer help line' like most places do? I want to upgrade from Premium to Family - and can't. I can't login with any of the options. There's no way to see which email is associ...

Visitor

I have searched for days now for a solution to my issue.  Why not have a 'customer help line' like most places do?  I want to upgrade from Premium to Family - and can't.  I can't login...

avin

Casual Listener

591 Views

1 replies

0 likes

Other
  • 591 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No payment confirmation email

CountryBrazil My Question or Issue English:I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a working day I left it to check today, on Monday. I'm still without any feedb...

Casual Listener

Country Brazil   My Question or Issue   English: I upgraded to Premium on Saturday by scanning the barcode on the boleto and did not receive any feedback, but because it was not a wor...

Alex

Spotify Legend

1410 Views

4 replies

0 likes

Account
Other
Premium
Security
  • 1410 Views
  • 4 replies
  • 0 likes

Superuser Contribution free premium for 3 months?

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

Visitor

On the app it says premium individual free for 3 months, but i can’t find it anywhere on the website?

MafeG

Spotify Legend

723 Views

1 replies

0 likes

iOS
Other
  • 723 Views
  • 1 replies
  • 0 likes

[Other] Spotify should notify existing users when they release new subscription plans.

Spotify released Duo in September 2020. I joined Spotify's Family plan (with only two members in my plan) in 2019. When Spotify released Duo, they failed to notify existing customers. Almost a year later, I stumbled upon the Duo plan when I was seeki...

Visitor

Spotify released Duo in September 2020.  I joined Spotify's Family plan (with only two members in my plan) in 2019.  When Spotify released Duo, they failed to notify existing customers.&nbs...

OneByBoo

Roadie

844 Views

1 replies

0 likes

Other
  • 844 Views
  • 1 replies
  • 0 likes