Announcements

Topics with Label: Trial

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52565 Views
  • 23 replies
  • 4 likes
  • 52565 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32920 Views
  • 19 replies
  • 2 likes
  • 32920 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22175 Views
  • 8 replies
  • 1 likes
  • 22175 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Can't redeem the Premium trial even though I've never started a trial before

PlanFree-PremiumCountryCzech RepublicDeviceLenovoOperating SystemWindows 10 My Question or IssueHello, kind people of Spotify. I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a me...

  • Casual Listener
  • ...ree Premium offer and after I normally fill up the payment info, the site gives me a message I already have a trial active.   I have never used a Premium trial, and even the receipts have no e...
  • Eni
  • Moderator
  • 656 Views
  • 5 replies
  • 0 likes
  • Trial
  • 656 Views
  • 5 replies
  • 0 likes

leaving family plan, trial for individual premium

Planmember of Premium Family -> Individual Premium CountryPoland My Question or IssueI want to leave family plan in which I am now, and start my own premium subscription. I did not pay by myself for premium family plan, so can I use actual promotion ...

  • Visitor
  • Plan member of Premium Family -> Individual Premium  Country Poland    My Question or Issue I want to leave family plan in which I am now, and start my own premium subscriptio...
  • Billy-J
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • Family Member
    Individual
    Trial
  • 237 Views
  • 1 replies
  • 0 likes

Issue with Premium Subscription (Trial)

I signed up for premium trial yesterday. My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information. I was also able to use premium service on both my laptop, and two ph...

  • Visitor
  • I signed up for premium trial yesterday.  My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information.  I w...
  • Billy-J
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium 3 Month Trial
    Trial
  • 212 Views
  • 1 replies
  • 0 likes

Unable to sign up for Premium trial

PlanFreeCountryCanadaDeviceSamsung Galaxy S8, HP laptopOperating SystemAndroid 9, Windows 10 My Question or IssueHi there, I am trying to sign up for the Premium (individual) account on Spotify but am unable to do so. When I click on the "Get 3 Month...

  • Newbie
  • Plan Free Country Canada Device Samsung Galaxy S8, HP laptop Operating System Android 9, Windows 10   My Question or Issue Hi there,   I am trying to sign up for the Premium (in...
  • OneByBoo
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Error
    Premium
    something
    Trial
  • 387 Views
  • 1 replies
  • 0 likes

Can't get a Premium trial because I supposedly had had one already

So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and there too were no such records. I tried to get a tria...

  • Visitor
  • So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and t...
  • Billy-J
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • Premium
    Trial
  • 194 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing

PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...

  • Regular
  • Plan Free/Premium Country  India Device iPhone 7+ Operating System iOS 11   My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card d...
  • 1337listener
  • Regular
  • 32449 Views
  • 63 replies
  • 11 likes
  • india
    Payment
    Payment Problems
    Trial
  • 32449 Views
  • 63 replies
  • 11 likes

6 months free trial not counting

Hey y'all. I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new account and when I try to redeem another trial it says I have one a...

  • Visitor
  • Hey y'all.    I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new a...
  • OneByBoo
  • Community Legend
  • 346 Views
  • 1 replies
  • 1 likes
  • Premium
    Trial
  • 346 Views
  • 1 replies
  • 1 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

  • Casual Listener
  • Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...
  • Emilia_8
  • Spotify Star
  • 825 Views
  • 5 replies
  • 0 likes
  • Premium
    Trial
  • 825 Views
  • 5 replies
  • 0 likes

Subscription ( 3 Months Free Trial for new user )

PlanPremiumCountryPHDeviceRealme 5Operating SystemAndroid 9Card UsedVISA Credit Card My Question or Issue In my credit card, I was billed by Php 129 on the first day?I am new user, account created today 12/8/2019 PST 3:00am Do you have solution for t...

trial.PNG Trial 1.PNG
  • Casual Listener
  • Plan Premium Country PH Device Realme 5 Operating System Android 9 Card Used VISA Credit Card   My Question or Issue     In my credit card, I was billed by Php ...
  • Billy-J
  • Spotify Star
  • 650 Views
  • 5 replies
  • 0 likes
  • new
    Subscription
    Trial
  • 650 Views
  • 5 replies
  • 0 likes

3 month trial ended but....

Hi,I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, and I am a student so didn't want to go further.I don't...

  • Newbie
  • Hi, I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, ...
  • Jose_M
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • cancellation
    refund
    subcription
    Trial
  • 449 Views
  • 1 replies
  • 0 likes

Solved!! Cannot claim free 60 day trial

Hello,I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium features aren't working. I tried logging out and back in on ...

  • Music Fan
  •   Hello, I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my p...
  • Billy-J
  • Spotify Star
  • 1502 Views
  • 31 replies
  • 1 likes
  • 60 day trial
    email
    Email notifications
    Premium
    Subscription
    Trial
  • 1502 Views
  • 31 replies
  • 1 likes

Superuser Contribution 99 cent 3 month trial of hulu

I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99.I wanted to take advantage of that offer, but when I try it says I don't have premium so I can'...

  • Newbie
  • I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99. I wanted to take advantage of that offer, ...
  • Alfredo
  • Roadie
  • 8136 Views
  • 1 replies
  • 0 likes
  • 3month
    99cents
    Hulu
    Trial
  • 8136 Views
  • 1 replies
  • 0 likes

Trials

Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day trial because I want to test it out to see if premiu...

  • Newbie
  • Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day trial...
  • Maxim
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • Trial
  • 181 Views
  • 1 replies
  • 0 likes

Valentine’s Day Offer

What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.

  • Visitor
  • What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.
  • Maxim
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • offer
    Trial
    Valentine’s day
  • 342 Views
  • 1 replies
  • 0 likes

Cancelled Premium Account but Still Avaiable on Mobile App and NOT BEING CHARGED

I cancelled my Spotify Premium account on my laptop (my three month trial ended 8/4/2017) however I still have premium on my phone and am not getting charged for it. Obviously I'm not complaining, I'm planning to join a family plan with my cousin, bu...

  • Newbie
  • I cancelled my Spotify Premium account on my laptop (my three month trial ended 8/4/2017) however I still have premium on my phone and am not getting charged for it. Obviously I'm not c...
  • 145 Views
  • 0 replies
  • 0 likes
  • Premium
    Trial
  • 145 Views
  • 0 replies
  • 0 likes