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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146587 Views

69 replies

10 likes

Premium for Family
  • 146587 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92103 Views

89 replies

4 likes

  • 92103 Views
  • 89 replies
  • 4 likes

Solved!!Superuser Contribution Can't redeem the Premium trial even though I've never started a trial before

PlanFree-PremiumCountryCzech RepublicDeviceLenovoOperating SystemWindows 10 My Question or IssueHello, kind people of Spotify. I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a me...

Casual Listener

...ree Premium offer and after I normally fill up the payment info, the site gives me a message I already have a trial active.   I have never used a Premium trial, and even the receipts have no e...

Eni

Moderator

2692 Views

5 replies

0 likes

Trial
  • 2692 Views
  • 5 replies
  • 0 likes

leaving family plan, trial for individual premium

Planmember of Premium Family -> Individual Premium CountryPoland My Question or IssueI want to leave family plan in which I am now, and start my own premium subscription. I did not pay by myself for premium family plan, so can I use actual promotion ...

Newbie

Plan member of Premium Family -> Individual Premium  Country Poland    My Question or Issue I want to leave family plan in which I am now, and start my own premium subscriptio...

Billy-J

Spotify Star

537 Views

1 replies

0 likes

Family Member
Individual
Trial
  • 537 Views
  • 1 replies
  • 0 likes

Issue with Premium Subscription (Trial)

I signed up for premium trial yesterday. My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information. I was also able to use premium service on both my laptop, and two ph...

Visitor

I signed up for premium trial yesterday.  My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information.  I w...

Billy-J

Spotify Star

543 Views

1 replies

0 likes

Premium
Premium 3 Month Trial
Trial
  • 543 Views
  • 1 replies
  • 0 likes

Unable to sign up for Premium trial

PlanFreeCountryCanadaDeviceSamsung Galaxy S8, HP laptopOperating SystemAndroid 9, Windows 10 My Question or IssueHi there, I am trying to sign up for the Premium (individual) account on Spotify but am unable to do so. When I click on the "Get 3 Month...

Newbie

Plan Free Country Canada Device Samsung Galaxy S8, HP laptop Operating System Android 9, Windows 10   My Question or Issue Hi there,   I am trying to sign up for the Premium (in...

OneByBoo

Roadie

676 Views

1 replies

0 likes

Premium
something
Trial
  • 676 Views
  • 1 replies
  • 0 likes

Can't get a Premium trial because I supposedly had had one already

So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and there too were no such records. I tried to get a tria...

Visitor

So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and t...

Billy-J

Spotify Star

433 Views

1 replies

0 likes

Premium
Trial
  • 433 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing

PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...

Regular

Plan Free/Premium Country  India Device iPhone 7+ Operating System iOS 11   My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card d...

1337listener

Regular

45038 Views

63 replies

11 likes

india
Payment
Payment Problems
Trial
  • 45038 Views
  • 63 replies
  • 11 likes

6 months free trial not counting

Hey y'all. I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new account and when I try to redeem another trial it says I have one a...

Visitor

Hey y'all.    I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new a...

OneByBoo

Roadie

682 Views

1 replies

1 likes

Premium
Trial
  • 682 Views
  • 1 replies
  • 1 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

Casual Listener

Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...

Emilia_8

Community Legend

1669 Views

5 replies

0 likes

Premium
Trial
  • 1669 Views
  • 5 replies
  • 0 likes

Subscription ( 3 Months Free Trial for new user )

PlanPremiumCountryPHDeviceRealme 5Operating SystemAndroid 9Card UsedVISA Credit Card My Question or Issue In my credit card, I was billed by Php 129 on the first day?I am new user, account created today 12/8/2019 PST 3:00am Do you have solution for t...

Casual Listener

Plan Premium Country PH Device Realme 5 Operating System Android 9 Card Used VISA Credit Card   My Question or Issue     In my credit card, I was billed by Php 129 ...

Billy-J

Spotify Star

1350 Views

5 replies

0 likes

new
Subscription
Trial
  • 1350 Views
  • 5 replies
  • 0 likes

3 month trial ended but....

Hi,I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, and I am a student so didn't want to go further.I don't...

Casual Listener

Hi, I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, ...

Jose_M

Spotify Star

796 Views

1 replies

0 likes

cancellation
subcription
Trial
  • 796 Views
  • 1 replies
  • 0 likes

Solved!! Cannot claim free 60 day trial

Hello,I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium features aren't working. I tried logging out and back in on ...

Music Fan

  Hello, I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my p...

Billy-J

Spotify Star

4070 Views

31 replies

1 likes

60 day trial
Premium
Subscription
Trial
  • 4070 Views
  • 31 replies
  • 1 likes

Superuser Contribution 99 cent 3 month trial of hulu

I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99.I wanted to take advantage of that offer, but when I try it says I don't have premium so I can'...

Newbie

I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99. I wanted to take advantage of that offer, ...

Alfredo

Roadie

8569 Views

1 replies

0 likes

3month
99cents
Hulu
Trial
  • 8569 Views
  • 1 replies
  • 0 likes

Trials

Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day trial because I want to test it out to see if premiu...

Newbie

Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day trial...

Maxim

Spotify Star

490 Views

1 replies

0 likes

Trial
  • 490 Views
  • 1 replies
  • 0 likes

Valentine’s Day Offer

What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.

Visitor

What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.

Maxim

Spotify Star

622 Views

1 replies

0 likes

offer
Trial
Valentine’s day
  • 622 Views
  • 1 replies
  • 0 likes

Cancelled Premium Account but Still Avaiable on Mobile App and NOT BEING CHARGED

I cancelled my Spotify Premium account on my laptop (my three month trial ended 8/4/2017) however I still have premium on my phone and am not getting charged for it. Obviously I'm not complaining, I'm planning to join a family plan with my cousin, bu...

Newbie

I cancelled my Spotify Premium account on my laptop (my three month trial ended 8/4/2017) however I still have premium on my phone and am not getting charged for it. Obviously I'm not c...

362 Views

0 replies

0 likes

Premium
Trial
  • 362 Views
  • 0 replies
  • 0 likes