Help Wizard

Step 1

NEXT STEP

Topics with Label: Trial

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4631 Views
  • 23 replies
  • 2 likes
  • 4631 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Can't redeem the Premium trial even though I've never started a trial before

PlanFree-PremiumCountryCzech RepublicDeviceLenovoOperating SystemWindows 10 My Question or IssueHello, kind people of Spotify. I am trying to redeem the 3-months-free Premium offer and after I normally fill up the payment info, the site gives me a me...

  • Casual Listener
  • ...ree Premium offer and after I normally fill up the payment info, the site gives me a message I already have a trial active.   I have never used a Premium trial, and even the receipts have no e...
  • Eni
  • Moderator
  • 1237 Views
  • 5 replies
  • 0 likes
  • Trial
  • 1237 Views
  • 5 replies
  • 0 likes

leaving family plan, trial for individual premium

Planmember of Premium Family -> Individual Premium CountryPoland My Question or IssueI want to leave family plan in which I am now, and start my own premium subscription. I did not pay by myself for premium family plan, so can I use actual promotion ...

  • Newbie
  • Plan member of Premium Family -> Individual Premium  Country Poland    My Question or Issue I want to leave family plan in which I am now, and start my own premium subscriptio...
  • Billy-J
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • Family Member
    Individual
    Trial
  • 360 Views
  • 1 replies
  • 0 likes

Issue with Premium Subscription (Trial)

I signed up for premium trial yesterday. My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information. I was also able to use premium service on both my laptop, and two ph...

  • Visitor
  • I signed up for premium trial yesterday.  My subscription status was changed to "Premium" and shortly after, I received a receipt confirming my order with my credit card information.  I w...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium
    Premium 3 Month Trial
    Trial
  • 311 Views
  • 1 replies
  • 0 likes

Unable to sign up for Premium trial

PlanFreeCountryCanadaDeviceSamsung Galaxy S8, HP laptopOperating SystemAndroid 9, Windows 10 My Question or IssueHi there, I am trying to sign up for the Premium (individual) account on Spotify but am unable to do so. When I click on the "Get 3 Month...

  • Newbie
  • Plan Free Country Canada Device Samsung Galaxy S8, HP laptop Operating System Android 9, Windows 10   My Question or Issue Hi there,   I am trying to sign up for the Premium (in...
  • OneByBoo
  • Roadie
  • 519 Views
  • 1 replies
  • 0 likes
  • Premium
    something
    Trial
  • 519 Views
  • 1 replies
  • 0 likes

Can't get a Premium trial because I supposedly had had one already

So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and there too were no such records. I tried to get a tria...

  • Visitor
  • So I wanted to get a Premium trial and was informed that 'it looks like' I had had one already. However, I know that with this account I had never taken any trials. I checked the receipts page and t...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • Premium
    Trial
  • 263 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] This card doesn’t allow monthly billing

PlanFree/PremiumCountry IndiaDeviceiPhone 7+Operating SystemiOS 11 My Question or IssueI'm unable to use my debit card to start the trial. Every time I enter my card details it says "This card doesn’t allow monthly billing. If your card has been char...

  • Regular
  • Plan Free/Premium Country  India Device iPhone 7+ Operating System iOS 11   My Question or Issue I'm unable to use my debit card to start the trial. Every time I enter my card d...
  • 1337listener
  • Regular
  • 36955 Views
  • 63 replies
  • 11 likes
  • india
    Payment
    Payment Problems
    Trial
  • 36955 Views
  • 63 replies
  • 11 likes

6 months free trial not counting

Hey y'all. I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new account and when I try to redeem another trial it says I have one a...

  • Visitor
  • Hey y'all.    I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new a...
  • OneByBoo
  • Roadie
  • 474 Views
  • 1 replies
  • 1 likes
  • Premium
    Trial
  • 474 Views
  • 1 replies
  • 1 likes

How can I use my 6 month Spotify trial without entering bank details?

PlanFreeCountryUKDeviceiPhone 6Operating SystemiOS 11.4.1 My Question or IssueI am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would like to use. Is there no way that I can just use the trial without entering an...

  • Casual Listener
  • Plan Free Country UK Device iPhone 6 Operating System iOS 11.4.1   My Question or Issue I am 16 and I don't have a bank card. I have a 6 month trial code for spotify premium I would l...
  • Emilia_8
  • Community Legend
  • 1002 Views
  • 5 replies
  • 0 likes
  • Premium
    Trial
  • 1002 Views
  • 5 replies
  • 0 likes

Subscription ( 3 Months Free Trial for new user )

PlanPremiumCountryPHDeviceRealme 5Operating SystemAndroid 9Card UsedVISA Credit Card My Question or Issue In my credit card, I was billed by Php 129 on the first day?I am new user, account created today 12/8/2019 PST 3:00am Do you have solution for t...

trial.PNG Trial 1.PNG
  • Casual Listener
  • Plan Premium Country PH Device Realme 5 Operating System Android 9 Card Used VISA Credit Card   My Question or Issue     In my credit card, I was billed by Php 129 ...
  • Billy-J
  • Spotify Star
  • 805 Views
  • 5 replies
  • 0 likes
  • new
    Subscription
    Trial
  • 805 Views
  • 5 replies
  • 0 likes

3 month trial ended but....

Hi,I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, and I am a student so didn't want to go further.I don't...

  • Casual Listener
  • Hi, I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, ...
  • Jose_M
  • Spotify Star
  • 595 Views
  • 1 replies
  • 0 likes
  • cancellation
    subcription
    Trial
  • 595 Views
  • 1 replies
  • 0 likes

Solved!! Cannot claim free 60 day trial

Hello,I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my premium features aren't working. I tried logging out and back in on ...

  • Music Fan
  •   Hello, I received an email stating that I could begin a 60 day free trial, but when I tried to claim it nothing happened. I entered my account info and my payment information, but my p...
  • Billy-J
  • Spotify Star
  • 2225 Views
  • 31 replies
  • 1 likes
  • 60 day trial
    Premium
    Subscription
    Trial
  • 2225 Views
  • 31 replies
  • 1 likes

Superuser Contribution 99 cent 3 month trial of hulu

I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99.I wanted to take advantage of that offer, but when I try it says I don't have premium so I can'...

  • Newbie
  • I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99. I wanted to take advantage of that offer, ...
  • Alfredo
  • Roadie
  • 8281 Views
  • 1 replies
  • 0 likes
  • 3month
    99cents
    Hulu
    Trial
  • 8281 Views
  • 1 replies
  • 0 likes

Trials

Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day trial because I want to test it out to see if premiu...

  • Newbie
  • Hi! First of all I have tried contacting customer service and the same email directing me to here keeps popping up. I want them to answer me! So my problem is that I have tried to get a free 30 day trial...
  • Maxim
  • Spotify Star
  • 256 Views
  • 1 replies
  • 0 likes
  • Trial
  • 256 Views
  • 1 replies
  • 0 likes

Valentine’s Day Offer

What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.

  • Visitor
  • What day will this 60 day trial be available till? I need to buy a prepaid credit card before I can get it so I need to know what day I have until I have to sign up for it. Thanks, Rylee.
  • Maxim
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • offer
    Trial
    Valentine’s day
  • 434 Views
  • 1 replies
  • 0 likes

Cancelled Premium Account but Still Avaiable on Mobile App and NOT BEING CHARGED

I cancelled my Spotify Premium account on my laptop (my three month trial ended 8/4/2017) however I still have premium on my phone and am not getting charged for it. Obviously I'm not complaining, I'm planning to join a family plan with my cousin, bu...

  • Newbie
  • I cancelled my Spotify Premium account on my laptop (my three month trial ended 8/4/2017) however I still have premium on my phone and am not getting charged for it. Obviously I'm not c...
  • 194 Views
  • 0 replies
  • 0 likes
  • Premium
    Trial
  • 194 Views
  • 0 replies
  • 0 likes