Topics with Label: Double Charge

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45483 Views
  • 16 replies
  • 4 likes
  • 45483 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28598 Views
  • 19 replies
  • 2 likes
  • 28598 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20164 Views
  • 6 replies
  • 1 likes
  • 20164 Views
  • 6 replies
  • 1 likes

I see 2 subscriptions at my Bill and I want to know which is second accpunt I pay for

As you see in this picture, I had two payments last mont for Spotify. I know that the payment at 15.09. 2019 is my main Spotify account and I'm using it. Which is had paid at 19.09.2019, I don't know which account and I want to cancel subscriptions f...

  • Visitor
  • As you see in this picture, I had two payments last mont for Spotify. I know that the payment at 15.09. 2019 is my main Spotify account and I'm using it.   Which is had paid at 19.09.2019, I d...
  • Billy-J
  • Spotify Star
  • 446 Views
  • 1 replies
  • 0 likes
  • Cancel subscription
    Double Charge
    Subscription
  • 446 Views
  • 1 replies
  • 0 likes

Spotify Double Charge

Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my Premium to Spotify/Hulu combo, for 12.99. I was charged for BOTH th...

  • Newbie
  • Spotify/Hulu Premium | USA    I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my P...
  • OneByBoo
  • Community Legend
  • 928 Views
  • 1 replies
  • 0 likes
  • Double Charge
    refund
    Refund subscription
    Spotify Premium
  • 928 Views
  • 1 replies
  • 0 likes

Double charge in April

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that charged again 10th of April again as usual and sent i...

  • Casual Listener
  • I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that ch...
  • Luke
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • Double Charge
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double billed erroneously on very first Spotify/Hula payment for $4.99

Dear Spotify Customer Service/Accounts Receivable/Billing:Please reverse the extra $4.99 charged to my bank account on my very first payment tonight while joining the Spotify/Hulu for students. Not happy, too, that it is so difficult to impossible no...

  • Regular
  • Dear Spotify Customer Service/Accounts Receivable/Billing: Please reverse the extra $4.99 charged to my bank account on my very first payment tonight while joining the Spotify/Hulu for students.&nbs...
  • kell9363
  • Regular
  • 394 Views
  • 5 replies
  • 0 likes
  • Double Charge
  • 394 Views
  • 5 replies
  • 0 likes

Superuser Contribution I have been charged twice for a second time in a row

In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i didn't wanted.I want to get a refound please. My Sp...

  • Newbie
  • In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i ...
  • Daisy
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • double
    Double billed
    Double Charge
    Double Charged
    Double payments
    Payment
  • 271 Views
  • 1 replies
  • 0 likes

Double Charged when I signed up for Student Premium

I was double charged the $4.99+tax cost as soon as I signed up for the student discounted Premium Package. I searched the help options on this spotify website and nothing gave me an answer... i wound up reading hundreds of messages from other people ...

  • Newbie
  • I was double charged the $4.99+tax cost as soon as I signed up for the student discounted Premium Package. I searched the help options on this spotify website and nothing gave me an answer... i wound...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 2 replies
  • 0 likes
  • Double Charge
    Payment Problems
  • 228 Views
  • 2 replies
  • 0 likes