Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
a week ago
amgb20
Casual Listener
109291 Views
70 replies
9 likes

109291 Views
70 replies
9 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
Thursday
Mariia-cz
Casual Listener
13392 Views
26 replies
2 likes

13392 Views
26 replies
2 likes

Superuser Contribution [Mobile] SAYS I'VE TAKEN A FREE TRIAL - BUT I HAVE NOT - AND I HAVE NO RECEIPTS OF ONE

Please advise: I tried signing up for the free 3-month trial just now. Says I've "already taken a trial" -- but I never have. I do not even have a single receipt in my receipts folder, so I would think that this would also prove I've never "taken" a ...

Limapaw
Casual Listener
Please advise: I tried signing up for the free 3-month trial just now. Says I've "already taken a trial" -- but I never have. I do not even have a single receipt in my receipts fold...
2021-09-28 12:34:06 AM
2024-04-21 8:43:45 PM
Rnl
Visitor
1808 Views
2 replies
0 likes
Mobile

1808 Views
2 replies
0 likes

Superuser Contribution [Mobile][Other] Gift card works on computer but not phone

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to use it and for whatever reason I just don't have ac...

7b3g5dk4dw456py8bnv
Newbie
So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to ...
2022-03-26 5:05:55 AM
2022-03-28 10:01:54 PM
Eni
Moderator
294 Views
1 replies
0 likes
Mobile
Other

294 Views
1 replies
0 likes

[Mobile][Other] Not make liked playlist randomly just start only playing 30 second clips of songs.

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or tell us why it does that.

Jokadrian
Visitor
One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or t...
2022-03-25 8:57:43 PM
193 Views
0 replies
0 likes
Mobile
Other

193 Views
0 replies
0 likes

Superuser Contribution [Mobile][Other] Can i combine 2 individual accounts into a Duo plan?

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

lsmirni
Visitor
I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.
2022-03-19 8:31:35 PM
2022-03-22 10:02:10 AM
Alex
Spotify Legend
277 Views
1 replies
0 likes
Mobile
Other

277 Views
1 replies
0 likes

Superuser Contribution [Mobile][Other] quitting Starbucks don't want to lose my premium account and playlists

how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??

natebot
Visitor
how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??
2021-10-04 11:49:49 PM
2021-10-06 1:38:37 AM
CarlosE
Moderator
1097 Views
1 replies
0 likes
Mobile
Other

1097 Views
1 replies
0 likes

[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...

WorriedOfMK
Visitor
Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I w...
2021-05-09 10:56:36 AM
2021-06-03 5:19:29 PM
Luan
Spotify Star
475 Views
1 replies
0 likes
Mobile
Other

475 Views
1 replies
0 likes

[Mobile][Other] Grab rewards system

Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.

kxx990jn5ler5tp
Visitor
Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.
2021-04-06 3:43:21 AM
2021-04-06 8:37:50 PM
Luke
Spotify Star
760 Views
1 replies
0 likes
Mobile
Other

760 Views
1 replies
0 likes

Superuser Contribution [Mobile][Other] Spotify duo only allows me to pay via Vodacom, not via card. Is this normal?

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?

GarethDavid
Visitor
I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...
2021-03-10 5:36:16 PM
2021-03-11 12:13:15 PM
Elena
Moderator
303 Views
1 replies
0 likes
Mobile
Other

303 Views
1 replies
0 likes

[Mobile][Other] Cant find Premium account

I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doe...

Meyahb
Visitor
I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the se...
2020-12-02 2:44:15 PM
2020-12-17 9:18:36 AM
Maxim
Spotify Star
509 Views
1 replies
0 likes
Mobile
Other

509 Views
1 replies
0 likes

Superuser Contribution [Mobile][Subscription] Öğrenci olduğumu onaylattım ama benden normal premium ücreti aldı

SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan ücreti alındı. Ben de bugün öğrenci hesabımı kapat...

zeyneb
Visitor
SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan...
2020-10-19 1:56:45 PM
2020-11-04 8:36:25 AM
Xenia
Moderator
529 Views
2 replies
0 likes
Mobile
Subscription

529 Views
2 replies
0 likes

Superuser Contribution Mobile payment yearly plan

PlanPremium YearlyCountryPhilipinesDeviceAndroid and ChromebookOperating SystemChrome OS My Question or IssueHi,I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it s...

andrewvdbp
Casual Listener
...early Premium with mobile. When ever I select yearly in any of the payment options it switches to credit card. How do I pay by mobile. I have tried to: - Buy in incognito. - Use a ***spotify**y...
2020-04-09 9:02:40 AM
2020-04-09 2:25:52 PM
Xenia
Moderator
1027 Views
4 replies
0 likes
Mobile
Payment
Premium
yearly

1027 Views
4 replies
0 likes

Solved!! Premium duo

PlanPremium duoCountryCanada Deviceiphone xroperating System(iOS 13.3.1) My Question or Issue I just joined Premium Duo. The invite link worked for my bf. I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supp...

charlotte2121
Casual Listener
...I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supposed to show the change to Duo? Also, my bf has started listening to music but did not have a spotify a...
2020-03-04 5:42:08 PM
2020-03-05 5:23:36 PM
charlotte2121
Casual Listener
2507 Views
2 replies
0 likes
Account
Mobile
Premium

2507 Views
2 replies
0 likes

Superuser Contribution Can not enter credit card information in mobile app

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No information No link No place to enter credit card information terrible...

larsmars
Music Fan
Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No i...
2020-01-01 2:09:36 PM
2020-02-19 2:29:24 PM
Petya
Community Legend
935 Views
3 replies
0 likes
Mobile
Subscription

935 Views
3 replies
0 likes

Solved!! Change from a carrier subscription to individual account

I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only offers me a family account, which I don't need. Ther...

lodhz
Casual Listener
I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only o...
2019-10-11 12:20:47 PM
2019-10-14 11:30:34 PM
osornios
Spotify Star
2092 Views
5 replies
0 likes
Mobile
Subscription

2092 Views
5 replies
0 likes

[Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T&Cs for the offer and it doesn't seem to exclude me...

kirstenbrooke
Casual Listener
I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T...
2019-04-09 9:47:17 PM
2019-04-25 8:30:57 PM
ObeyYourElders
Regular
1992 Views
11 replies
20 likes
Mobile
Other

1992 Views
11 replies
20 likes

Not elligible for monthly subscription offer

PlanFreeCountry Philippines DeviceSony Xperia Operating SystemAndroid My Question or IssueMy year subscription just ended on Dec. 13. I used a visa card last year to subscibe for that. Now Dec. 14 I'm trying to get the monthly subscription but I keep...

parallax930
Newbie
...ear to subscibe for that. Now Dec. 14 I'm trying to get the monthly subscription but I keep getting the "not eligible" note. I tried both the card and mobile carrier payment methods, still n...
2018-12-13 8:50:17 PM
2018-12-13 10:11:03 PM
Jose_M
Spotify Star
390 Views
1 replies
0 likes
Mobile
Subscription

390 Views
1 replies
0 likes

Spotify premium won’t work

I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and back in and also deleting the app and re installing....

chayse87
Newbie
I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and b...
2018-03-02 12:05:34 AM
2018-10-12 9:10:22 PM
Luke
Spotify Star
470 Views
1 replies
1 likes
Mobile

470 Views
1 replies
1 likes

How to keep ads whilst using Spotify Premium

PlanFreeCountry United StatesDeviceLG-H631/Windows (not UWP)Operating SystemAndroid 6.0/Windows 7/Windows 8.1/Windows 10My Question or IssueHello Spotify Community, I was wondering if there is a way to keep Spotify Ads whilst owning Spotify Premium, ...

shejan0
Gig Goer
...potify on mobile devices without the Shuffle Play requirement. In reality, that should be a cheaper Spotify Premium package, including all features, but keep ads, that is cheaper than Spotify P...
2018-09-01 11:03:18 PM
2018-09-01 11:41:47 PM
Billy-J
Spotify Star
481 Views
1 replies
0 likes
Android
Desktop
Ideas Review
Mobile
Premium

481 Views
1 replies
0 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

Essie27
Newbie
I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...
2018-03-15 7:49:10 AM
2018-03-24 3:26:16 AM
Alfredo
Roadie
614 Views
1 replies
0 likes
iOS
Mobile
Windows

614 Views
1 replies
0 likes

Superuser Contribution Payment via Mobile does not appear!

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of the answers I found, including in this community is t...

chad1925
Newbie
So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of t...
2018-03-01 5:57:15 PM
2018-03-03 3:37:01 AM
Alfredo
Roadie
1476 Views
1 replies
0 likes
globe
Mobile
option
Pay
Payment
prepaid
smart

1476 Views
1 replies
0 likes

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