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Topics with Label: Mobile

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60546 Views
  • 25 replies
  • 5 likes
  • 60546 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36350 Views
  • 19 replies
  • 2 likes
  • 36350 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27764 Views
  • 16 replies
  • 3 likes
  • 27764 Views
  • 16 replies
  • 3 likes

Superuser Contribution [Mobile][Other] Gift card works on computer but not phone

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to use it and for whatever reason I just don't have ac...

  • Newbie
  • So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to ...
  • Eni
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 146 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Not make liked playlist randomly just start only playing 30 second clips of songs.

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or tell us why it does that.

  • Visitor
  • One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or t...
  • 90 Views
  • 0 replies
  • 0 likes
  • Mobile
    Other
  • 90 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Can i combine 2 individual accounts into a Duo plan?

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

  • Visitor
  • I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.
  • Alex
  • Moderator
  • 117 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 117 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] quitting Starbucks don't want to lose my premium account and playlists

how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??

  • Visitor
  • how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??
  • CarlosE
  • Moderator
  • 653 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 653 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] SAYS I'VE TAKEN A FREE TRIAL - BUT I HAVE NOT - AND I HAVE NO RECEIPTS OF ONE

Please advise: I tried signing up for the free 3-month trial just now. Says I've "already taken a trial" -- but I never have. I do not even have a single receipt in my receipts folder, so I would think that this would also prove I've never "taken" a ...

  • Casual Listener
  • Please advise:  I tried signing up for the free 3-month trial just now.  Says I've "already taken a trial" -- but I never have.  I do not even have a single receipt in my receipts fold...
  • Ver
  • Spotify Legend
  • 629 Views
  • 1 replies
  • 0 likes
  • Mobile
  • 629 Views
  • 1 replies
  • 0 likes

[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...

  • Visitor
  • Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I w...
  • Luan
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 348 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Grab rewards system

Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.

  • Visitor
  • Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me. 
  • Luke
  • Spotify Star
  • 618 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 618 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Spotify duo only allows me to pay via Vodacom, not via card. Is this normal?

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?

  • Visitor
  • I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...
  • Elena
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 203 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Cant find Premium account

I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doe...

  • Visitor
  • I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the se...
  • Maxim
  • Spotify Star
  • 383 Views
  • 1 replies
  • 0 likes
  • Mobile
    Other
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Subscription] Öğrenci olduğumu onaylattım ama benden normal premium ücreti aldı

SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan ücreti alındı. Ben de bugün öğrenci hesabımı kapat...

  • Visitor
  • SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan...
  • Xenia
  • Moderator
  • 366 Views
  • 2 replies
  • 0 likes
  • Mobile
    Subscription
  • 366 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mobile payment yearly plan

PlanPremium YearlyCountryPhilipinesDeviceAndroid and ChromebookOperating SystemChrome OS My Question or IssueHi,I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it s...

  • Casual Listener
  • ...early Premium with mobile. When ever I select yearly in any of the payment options it switches to credit card. How do I pay by mobile. I have tried to: - Buy in incognito. - Use a ***spotify**y...
  • Xenia
  • Moderator
  • 753 Views
  • 4 replies
  • 0 likes
  • Mobile
    Payment
    Premium
    yearly
  • 753 Views
  • 4 replies
  • 0 likes

Solved!! Premium duo

PlanPremium duoCountryCanada Deviceiphone xroperating System(iOS 13.3.1) My Question or Issue I just joined Premium Duo. The invite link worked for my bf. I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supp...

  • Casual Listener
  • ...f. I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supposed to show the change to Duo? Also, my bf has started listening to music but did not have a spotify a...
  • charlotte2121
  • Casual Listener
  • 2268 Views
  • 2 replies
  • 0 likes
  • Account
    App
    Mobile
    Premium
  • 2268 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can not enter credit card information in mobile app

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No information No link No place to enter credit card information terrible...

  • Music Fan
  • Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app.   No i...
  • Petya
  • Community Legend
  • 742 Views
  • 3 replies
  • 0 likes
  • Mobile
    Subscription
  • 742 Views
  • 3 replies
  • 0 likes

Solved!! Change from a carrier subscription to individual account

I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only offers me a family account, which I don't need. Ther...

  • Casual Listener
  • I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only o...
  • osornios
  • Spotify Star
  • 1429 Views
  • 5 replies
  • 0 likes
  • Mobile
    Subscription
  • 1429 Views
  • 5 replies
  • 0 likes

[Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T&Cs for the offer and it doesn't seem to exclude me...

IMG_8139.jpg
  • Casual Listener
  • I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T...
  • ObeyYourElders
  • Regular
  • 1520 Views
  • 11 replies
  • 20 likes
  • Mobile
    Other
  • 1520 Views
  • 11 replies
  • 20 likes

Not elligible for monthly subscription offer

PlanFreeCountry Philippines DeviceSony Xperia Operating SystemAndroid My Question or IssueMy year subscription just ended on Dec. 13. I used a visa card last year to subscibe for that. Now Dec. 14 I'm trying to get the monthly subscription but I keep...

  • Newbie
  • ...ear to subscibe for that.   Now Dec. 14 I'm trying to get the monthly subscription but I keep getting the "not eligible" note. I tried both the card and mobile carrier payment methods, still n...
  • Jose_M
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • Mobile
    Monthly
    Subscription
  • 293 Views
  • 1 replies
  • 0 likes

Spotify premium won’t work

I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and back in and also deleting the app and re installing....

  • Newbie
  • I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and b...
  • Luke
  • Spotify Star
  • 347 Views
  • 1 replies
  • 1 likes
  • Mobile
  • 347 Views
  • 1 replies
  • 1 likes

How to keep ads whilst using Spotify Premium

PlanFreeCountry United StatesDeviceLG-H631/Windows (not UWP)Operating SystemAndroid 6.0/Windows 7/Windows 8.1/Windows 10My Question or IssueHello Spotify Community, I was wondering if there is a way to keep Spotify Ads whilst owning Spotify Premium, ...

  • Music Fan
  • ...potify on mobile devices without the Shuffle Play requirement.  In reality, that should be a cheaper Spotify Premium package, including all features, but keep ads, that is cheaper than Spotify P...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Ideas Review
    Mobile
    Premium
  • 347 Views
  • 1 replies
  • 0 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

  • Newbie
  • I change a payment information and Spotify wrote me that I must update payment information. So I went to  Subscription and payment and I click on  updates under my card number and nothing ...
  • Alfredo
  • Roadie
  • 473 Views
  • 1 replies
  • 0 likes
  • iOS
    Mobile
    Windows
  • 473 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment via Mobile does not appear!

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of the answers I found, including in this community is t...

  • Newbie
  • So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of t...
  • Alfredo
  • Roadie
  • 1171 Views
  • 1 replies
  • 0 likes
  • globe
    Mobile
    option
    Pay
    Payment
    prepaid
    smart
  • 1171 Views
  • 1 replies
  • 0 likes