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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146357 Views

69 replies

10 likes

Premium for Family
  • 146357 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

91959 Views

89 replies

4 likes

  • 91959 Views
  • 89 replies
  • 4 likes

Superuser Contribution [Mobile] SAYS I'VE TAKEN A FREE TRIAL - BUT I HAVE NOT - AND I HAVE NO RECEIPTS OF ONE

Please advise: I tried signing up for the free 3-month trial just now. Says I've "already taken a trial" -- but I never have. I do not even have a single receipt in my receipts folder, so I would think that this would also prove I've never "taken" a ...

Casual Listener

Please advise:  I tried signing up for the free 3-month trial just now.  Says I've "already taken a trial" -- but I never have.  I do not even have a single receipt in my receipts fold...

Rnl

Visitor

2958 Views

2 replies

0 likes

Mobile
  • 2958 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Gift card works on computer but not phone

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to use it and for whatever reason I just don't have ac...

Newbie

So my friend had given me a Spotify gift card for one month of premium, and when I redeemed it on my Windows computer it worked totally fine. On the same account, I went to my iPhone 12 and tried to ...

Eni

Moderator

543 Views

1 replies

0 likes

Mobile
Other
  • 543 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Not make liked playlist randomly just start only playing 30 second clips of songs.

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or tell us why it does that.

Visitor

One day I was just listening to some music and today I open Spotify and go to my liked songs playlist and it only plays 30 second clips of songs! Why is it doing this? and you should change that or t...

310 Views

0 replies

0 likes

Mobile
Other
  • 310 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Can i combine 2 individual accounts into a Duo plan?

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

Visitor

I am paying for 2 separate individual accounts and would like to combine the 2 under the Premium Duo plan but can’t figure it out.

Alex

Spotify Legend

488 Views

1 replies

0 likes

Mobile
Other
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] quitting Starbucks don't want to lose my premium account and playlists

how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??

Visitor

how does it work when you quit starbucks? I have had free premiuim for years. I would like to keep my account and all my playlists and just start paying the monthly fee. How does this all work??

CarlosE

Spotify Legend

1519 Views

1 replies

0 likes

Mobile
Other
  • 1519 Views
  • 1 replies
  • 0 likes

[Mobile][Other] I seem to have been paying twice for one account, how do I find my payment history?

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I wanted to start paying 9.99 via the mobile account. I sa...

Visitor

Originally set up Premium Account paying 9.99 from my bank account. Then my mobile company offered a free deal for 1 year. I was not aware I'd agreed to it but after one year they asked me if I w...

Luan

Spotify Star

635 Views

1 replies

0 likes

Mobile
Other
  • 635 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Grab rewards system

Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me.

Visitor

Make it more user friendly and easy to redeem else it just leaves a bad taste towards Spotify for new users like me. 

Luke

Community Legend

1018 Views

1 replies

0 likes

Mobile
Other
  • 1018 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Other] Spotify duo only allows me to pay via Vodacom, not via card. Is this normal?

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to subscribe via card payment?

Visitor

I'm trying to subscribe to the premium duo plan, but the only payment option is via Vodacom. There's is a card option visible but clicking it redirects me to payment via Vodacom. Is there a way to su...

Elena

Moderator

456 Views

1 replies

0 likes

Mobile
Other
  • 456 Views
  • 1 replies
  • 0 likes

[Mobile][Other] Cant find Premium account

I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the second we’re created in the last year, so Spotify doe...

Visitor

I am being charged monthly from Spotify, and I haven’t used the app in over a year, and it’s not even on my phone. I have four emails, and I checked the first two, which are free accounts, and the se...

Maxim

Spotify Star

667 Views

1 replies

0 likes

Mobile
Other
  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile][Subscription] Öğrenci olduğumu onaylattım ama benden normal premium ücreti aldı

SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan ücreti alındı. Ben de bugün öğrenci hesabımı kapat...

Visitor

SPOTİFY üyeliğim Eylül öğrenci olduğumu tekrardan doğrulamam dedi. Ben de öğrenci hala olduğumu ispatladım ve öğrenci hesabımın devam ettiği planı gördüm. Fakat fatura kesim zamanı benden normal plan...

Xenia

Moderator

732 Views

2 replies

0 likes

Mobile
Subscription
  • 732 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mobile payment yearly plan

PlanPremium YearlyCountryPhilipinesDeviceAndroid and ChromebookOperating SystemChrome OS My Question or IssueHi,I am in the Philipines and trying to purchase the yearly Premium with mobile. When ever I select yearly in any of the payment options it s...

Casual Listener

...early Premium with mobile. When ever I select yearly in any of the payment options it switches to credit card. How do I pay by mobile. I have tried to: - Buy in incognito. - Use a ***spotify**y...

Xenia

Moderator

1359 Views

4 replies

0 likes

Mobile
Payment
Premium
yearly
  • 1359 Views
  • 4 replies
  • 0 likes

Solved!! Premium duo

PlanPremium duoCountryCanada Deviceiphone xroperating System(iOS 13.3.1) My Question or Issue I just joined Premium Duo. The invite link worked for my bf. I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supp...

Casual Listener

...I also signed up for Duo Mix. So far there has been no change to my mobile app. Is the app supposed to show the change to Duo? Also, my bf has started listening to music but did not have a spotify a...

charlotte2121

Casual Listener

2821 Views

2 replies

0 likes

Account
Mobile
Premium
  • 2821 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can not enter credit card information in mobile app

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app. No information No link No place to enter credit card information terrible...

Music Fan

Can not enter credit card information in mobile app Holding the credit card in my hand, wanting to spend my money on Spotify i can not find the way to use it in the mobile app.   No i...

Petya

Community Legend

1166 Views

3 replies

0 likes

Mobile
Subscription
  • 1166 Views
  • 3 replies
  • 0 likes

Solved!! Change from a carrier subscription to individual account

I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only offers me a family account, which I don't need. Ther...

Casual Listener

I have been subscribed to an individual account (tied to a carrier - indosat) in Indonesia. I have now moved country - to Singapore - and am trying to change payment to credit card. The system only o...

osornios

Spotify Star

3117 Views

5 replies

0 likes

Mobile
Subscription
  • 3117 Views
  • 5 replies
  • 0 likes

[Mobile][Other] Google Home Mini offer for Premium Canada (switching from Family)

I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T&Cs for the offer and it doesn't seem to exclude me...

Casual Listener

I am a Spotify Family Plan subscriber. In order to access the Google Home Mini offer, I tried to swtich to Spotify Premium, but got a message that I was not eligible for that offer. I looked at the T...

ObeyYourElders

Regular

2596 Views

11 replies

20 likes

Mobile
Other
  • 2596 Views
  • 11 replies
  • 20 likes

Not elligible for monthly subscription offer

PlanFreeCountry Philippines DeviceSony Xperia Operating SystemAndroid My Question or IssueMy year subscription just ended on Dec. 13. I used a visa card last year to subscibe for that. Now Dec. 14 I'm trying to get the monthly subscription but I keep...

Newbie

...ear to subscibe for that.   Now Dec. 14 I'm trying to get the monthly subscription but I keep getting the "not eligible" note. I tried both the card and mobile carrier payment methods, still n...

Jose_M

Spotify Star

536 Views

1 replies

0 likes

Mobile
Subscription
  • 536 Views
  • 1 replies
  • 0 likes

Spotify premium won’t work

I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and back in and also deleting the app and re installing....

Newbie

I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and b...

Luke

Community Legend

606 Views

1 replies

1 likes

Mobile
  • 606 Views
  • 1 replies
  • 1 likes

How to keep ads whilst using Spotify Premium

PlanFreeCountry United StatesDeviceLG-H631/Windows (not UWP)Operating SystemAndroid 6.0/Windows 7/Windows 8.1/Windows 10My Question or IssueHello Spotify Community, I was wondering if there is a way to keep Spotify Ads whilst owning Spotify Premium, ...

Gig Goer

...potify on mobile devices without the Shuffle Play requirement.  In reality, that should be a cheaper Spotify Premium package, including all features, but keep ads, that is cheaper than Spotify P...

Billy-J

Spotify Star

680 Views

1 replies

0 likes

Android
Desktop
Ideas Review
Mobile
Premium
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution updates payment information

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing happend and If something happend it was only loading page again....

Newbie

I change a payment information and Spotify wrote me that I must update payment information. So I went to Subscription and payment and I click on updates under my card number and nothing hap...

Alfredo

Roadie

821 Views

1 replies

0 likes

iOS
Mobile
Windows
  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment via Mobile does not appear!

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of the answers I found, including in this community is t...

Newbie

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of t...

Alfredo

Roadie

2108 Views

1 replies

0 likes

globe
Mobile
option
Pay
Payment
prepaid
smart
  • 2108 Views
  • 1 replies
  • 0 likes