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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6727 Views
  • 23 replies
  • 2 likes
  • 6727 Views
  • 23 replies
  • 2 likes

Solved!! Not eligible for a promo

PlanPremiumCountry Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueBeen paying spotify premium via card, but for this month i would like to pay via mobile promo, but it says that im not eligible for that offer

  • Casual Listener
  • Plan Premium Country  Philippines  Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue Been paying spotify premium via card, but for this month i w...
  • Lorencio
  • Casual Listener
  • 561 Views
  • 2 replies
  • 0 likes
  • Not eligible
    Premium features disabled
    Spotify premium problem
  • 561 Views
  • 2 replies
  • 0 likes

I had a delayed payment & some features disabled. Payment has been taken & features not re-enabled

Premium PlanCanada DeviceiPhone 6S+Operating SystemiOS 12.3.1 My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been taken from my bank account but the features weren’t re-enabled. I can no lon...

  • Newbie
  • Premium Plan Canada   Device iPhone 6S+ Operating System iOS 12.3.1   My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • payment issues
    Premium
    Premium features disabled
  • 347 Views
  • 1 replies
  • 0 likes