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Topics with Label: Premium features disabled

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59785 Views
  • 25 replies
  • 5 likes
  • 59785 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35558 Views
  • 19 replies
  • 2 likes
  • 35558 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26683 Views
  • 16 replies
  • 2 likes
  • 26683 Views
  • 16 replies
  • 2 likes

Solved!! Not eligible for a promo

PlanPremiumCountry Philippines DeviceSamsung Galaxy S10+Operating SystemAndroid Pie My Question or IssueBeen paying spotify premium via card, but for this month i would like to pay via mobile promo, but it says that im not eligible for that offer

  • Casual Listener
  • Plan Premium Country  Philippines  Device Samsung Galaxy S10+ Operating System Android Pie   My Question or Issue Been paying spotify premium via card, but for this month i w...
  • Lorencio
  • Casual Listener
  • 412 Views
  • 2 replies
  • 0 likes
  • Not eligible
    Premium features disabled
    Spotify premium problem
  • 412 Views
  • 2 replies
  • 0 likes

I had a delayed payment & some features disabled. Payment has been taken & features not re-enabled

Premium PlanCanada DeviceiPhone 6S+Operating SystemiOS 12.3.1 My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been taken from my bank account but the features weren’t re-enabled. I can no lon...

  • Newbie
  • Premium Plan Canada   Device iPhone 6S+ Operating System iOS 12.3.1   My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now bee...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • payment issues
    Premium
    Premium features disabled
  • 263 Views
  • 1 replies
  • 0 likes