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Topics with Label: payment issues

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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148069 Views

69 replies

10 likes

Premium for Family
  • 148069 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

93540 Views

89 replies

4 likes

  • 93540 Views
  • 89 replies
  • 4 likes

I had a delayed payment & some features disabled. Payment has been taken & features not re-enabled

Premium PlanCanada DeviceiPhone 6S+Operating SystemiOS 12.3.1 My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been taken from my bank account but the features weren’t re-enabled. I can no lon...

Newbie

Premium Plan Canada   Device iPhone 6S+ Operating System iOS 12.3.1   My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been...

Billy-J

Spotify Star

545 Views

1 replies

0 likes

payment issues
Premium
Premium features disabled
  • 545 Views
  • 1 replies
  • 0 likes

I am traveling right now (in Asia) and my family account doesn’t work. My account is from Costa Rica

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

438 Views

1 replies

0 likes

payment issues
  • 438 Views
  • 1 replies
  • 0 likes

Payment issues

Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was downgraded to Free subscription. Now my bank issues w...

Visitor

Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was do...

Robert_W

Community Legend

937 Views

1 replies

0 likes

payment issues
  • 937 Views
  • 1 replies
  • 0 likes

Inappropriate payments

Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...

Casual Listener

Good evening  so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...

Billy-J

Spotify Star

1520 Views

3 replies

0 likes

Family Plan Issue
payment issues
Payment Problems
spotify free
  • 1520 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t use my visa debit to pay

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanTrying to be premium againCountry CanadaDeviceiPhone 5seOperating SystemIdk 11 something My Question or Issue I’ve used my debit...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Trying to be premium again Country  Canada Device iPhone 5se O...

Jemi

Spotify Legend

460 Views

1 replies

0 likes

payment issues
  • 460 Views
  • 1 replies
  • 0 likes

Payment date changing

First off I'd like to say I've made some late payments, and I was wondering if that's the issue.But basically my charge date is consistently changing, it began on January 22, then I was charged on February 14, and now I'm being charged on March 3rd. ...

Casual Listener

First off I'd like to say I've made some late payments, and I was wondering if that's the issue. But basically my charge date is consistently changing, it began on January 22, then I was charged on ...

Billy-J

Spotify Star

450 Views

1 replies

0 likes

payment issues
  • 450 Views
  • 1 replies
  • 0 likes

Solved!! it says that my payment failed on the application but not the website

Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.

Casual Listener

Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.

eblackrose00

Roadie

1727 Views

1 replies

0 likes

Android
Gift Cards
payment issues
Premium
Windows
  • 1727 Views
  • 1 replies
  • 0 likes