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Topics with Label: payment issues

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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

73083 Views

19 replies

98 likes

  • 73083 Views
  • 19 replies
  • 98 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

136285 Views

69 replies

10 likes

Premium for Family
  • 136285 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

77584 Views

89 replies

4 likes

  • 77584 Views
  • 89 replies
  • 4 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31fuvr2kiz3akot3sgca

Visitor

262785 Views

157 replies

13 likes

  • 262785 Views
  • 157 replies
  • 13 likes

I had a delayed payment & some features disabled. Payment has been taken & features not re-enabled

Premium PlanCanada DeviceiPhone 6S+Operating SystemiOS 12.3.1 My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been taken from my bank account but the features weren’t re-enabled. I can no lon...

Newbie

Premium Plan Canada   Device iPhone 6S+ Operating System iOS 12.3.1   My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been...

Billy-J

Spotify Star

529 Views

1 replies

0 likes

payment issues
Premium
Premium features disabled
  • 529 Views
  • 1 replies
  • 0 likes

I am traveling right now (in Asia) and my family account doesn’t work. My account is from Costa Rica

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

419 Views

1 replies

0 likes

payment issues
  • 419 Views
  • 1 replies
  • 0 likes

Payment issues

Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was downgraded to Free subscription. Now my bank issues w...

Visitor

Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was do...

Robert_W

Community Legend

915 Views

1 replies

0 likes

payment issues
  • 915 Views
  • 1 replies
  • 0 likes

Inappropriate payments

Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...

Casual Listener

Good evening  so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...

Billy-J

Spotify Star

1431 Views

3 replies

0 likes

Family Plan Issue
payment issues
Payment Problems
spotify free
  • 1431 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t use my visa debit to pay

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanTrying to be premium againCountry CanadaDeviceiPhone 5seOperating SystemIdk 11 something My Question or Issue I’ve used my debit...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Trying to be premium again Country  Canada Device iPhone 5se O...

Jemi

Spotify Legend

425 Views

1 replies

0 likes

payment issues
  • 425 Views
  • 1 replies
  • 0 likes

Payment date changing

First off I'd like to say I've made some late payments, and I was wondering if that's the issue.But basically my charge date is consistently changing, it began on January 22, then I was charged on February 14, and now I'm being charged on March 3rd. ...

Casual Listener

First off I'd like to say I've made some late payments, and I was wondering if that's the issue. But basically my charge date is consistently changing, it began on January 22, then I was charged on ...

Billy-J

Spotify Star

403 Views

1 replies

0 likes

payment issues
  • 403 Views
  • 1 replies
  • 0 likes

Solved!! it says that my payment failed on the application but not the website

Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.

Casual Listener

Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.

eblackrose00

Roadie

1688 Views

1 replies

0 likes

Android
Gift Cards
payment issues
Premium
Windows
  • 1688 Views
  • 1 replies
  • 0 likes