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Topics with Label: payment issues

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6110 Views
  • 23 replies
  • 2 likes
  • 6110 Views
  • 23 replies
  • 2 likes

I had a delayed payment & some features disabled. Payment has been taken & features not re-enabled

Premium PlanCanada DeviceiPhone 6S+Operating SystemiOS 12.3.1 My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been taken from my bank account but the features weren’t re-enabled. I can no lon...

  • Newbie
  • Premium Plan Canada   Device iPhone 6S+ Operating System iOS 12.3.1   My account didn’t have enough to pay on time, some premium features had been disabled. The payment has now been...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • payment issues
    Premium
    Premium features disabled
  • 344 Views
  • 1 replies
  • 0 likes

I am traveling right now (in Asia) and my family account doesn’t work. My account is from Costa Rica

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • payment issues
  • 296 Views
  • 1 replies
  • 0 likes

Payment issues

Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was downgraded to Free subscription. Now my bank issues w...

  • Visitor
  • Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was do...
  • Robert_W
  • Community Legend
  • 709 Views
  • 1 replies
  • 0 likes
  • payment issues
  • 709 Views
  • 1 replies
  • 0 likes

Inappropriate payments

Good evening so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify free (email receipt is attached below. Since then I have been...

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  • Casual Listener
  • Good evening  so I created a family account under this name (in addition to my student account) in the beginning of. December. In December I cancelled this account and changed it to Spotify fre...
  • Billy-J
  • Spotify Star
  • 840 Views
  • 3 replies
  • 0 likes
  • Family Plan Issue
    payment issues
    Payment Problems
    spotify free
  • 840 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can’t use my visa debit to pay

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanTrying to be premium againCountry CanadaDeviceiPhone 5seOperating SystemIdk 11 something My Question or Issue I’ve used my debit...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Trying to be premium again Country  Canada Device iPhone 5se O...
  • Jemi
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • payment issues
  • 311 Views
  • 1 replies
  • 0 likes

Payment date changing

First off I'd like to say I've made some late payments, and I was wondering if that's the issue.But basically my charge date is consistently changing, it began on January 22, then I was charged on February 14, and now I'm being charged on March 3rd. ...

  • Casual Listener
  • First off I'd like to say I've made some late payments, and I was wondering if that's the issue. But basically my charge date is consistently changing, it began on January 22, then I was charged on ...
  • Billy-J
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • payment issues
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! it says that my payment failed on the application but not the website

Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.

  • Casual Listener
  • Recently I redeemed an e-gift card for 6 months of premium and then I've been getting notifications on both the application for Windows and the android app that my payment failed. Please help.
  • eblackrose00
  • Roadie
  • 1476 Views
  • 1 replies
  • 0 likes
  • Android
    Gift Cards
    payment issues
    Premium
    Windows
  • 1476 Views
  • 1 replies
  • 0 likes