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Please see below the current ongoing issues which are under investigation.
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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I literally tried everything...
Visitor
I'm trying to pay premium ( 6,99€) but for some reason Spotify doesn't accept it. I used visa card, PayPal but the result was nothing...That happens more than 1 month and I don't know what to do. I l...
OscarDC
Moderator
621 Views
3 replies
0 likes
Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account shows that I still have spotify free. I have been ...
Visitor
Hello, I have problem with my premium account. I have paid every month for my premium account but I did not receive the premium acoount. My money went away from my bank account but my spotify account...
Sebasty
Community Legend
541 Views
1 replies
0 likes
I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.
Newbie
I can't seem to cancel my Hulu add-on on my account. On the directions, I found it says to go to account overview and click deactivate Hulu, but I cannot find the deactivate Hulu option anywhere.
Alex
Spotify Legend
448 Views
1 replies
0 likes
I canceled my premium plan months ago and I'm still being charged
Visitor
I canceled my premium plan months ago and I'm still being charged
Novy
Moderator
514 Views
2 replies
0 likes
I have tried to pay with my card but it's not working...I need to renew my subscription....so I suggest a transfer option...dis is option is necessary please... thank
Visitor
I have tried to pay with my card but it's not working...I need to renew my subscription....so I suggest a transfer option...dis is option is necessary please... thank
Kiril
Moderator
2042 Views
1 replies
1 likes
Spotify is giving me the option to take a 2 months free trial but whenever i click on the ad it won't show anything... Is it fake publicity?
Visitor
Spotify is giving me the option to take a 2 months free trial but whenever i click on the ad it won't show anything... Is it fake publicity?
Alex
Spotify Legend
449 Views
1 replies
0 likes
My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 Duo plan instead of the Student plan I have now. I d...
Casual Listener
My payment card got renewed and I got an email from you. I started to type the info to my account and was about to click 'Next' whe I realised that you were trying to make me subscribe to the 14,99 D...
Luan
Spotify Star
975 Views
1 replies
1 likes
Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-year plan continue uninterrupted? Secondly, will I be ...
Casual Listener
Hey! I hope you are safe and doing well. I had a quick question regarding the change in location. I am from India but will soon be travelling to the US for my further studies. Will my premium One-yea...
Billy-J
Spotify Star
851 Views
5 replies
0 likes