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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5107 Views
  • 23 replies
  • 2 likes
  • 5107 Views
  • 23 replies
  • 2 likes

[Desktop][Podcasts] Stop spamming me in the UI

I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do you think anyone hasn't been bombarded enough by th...

  • Casual Listener
  • I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do ...
  • 167 Views
  • 0 replies
  • 0 likes
  • Desktop
    Podcasts
  • 167 Views
  • 0 replies
  • 0 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

  • Visitor
  • The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching". 
  • Taylith
  • Community Legend
  • 375 Views
  • 1 replies
  • 1 likes
  • Desktop
    Other
  • 375 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downtime [25.05.2021]: Error when updating payment details

Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our support team." If you’re experiencing this issue, make sure to add yo...

  • Spotify Legend
  • Hey folks,   We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our su...
  • Mihail
  • Spotify Legend
  • 1531 Views
  • 3 replies
  • 30 likes
  • Android
    Desktop
  • 1531 Views
  • 3 replies
  • 30 likes

Superuser Contribution [Desktop][Browse] no ads when logged in with facebook?

hello spotify!something weird just happened when i logged into spotify.i had ads!when i log in with facebook i dont have ever apps but with spotify direct i have ads.i use cracked version from happymod on my phone and i never have ads there also.que ...

  • Casual Listener
  • hello spotify! something weird just happened when i logged into spotify. i had ads! when i log in with facebook i dont have ever apps but with spotify direct i have ads. i use cracked version fro...
  • Mihail
  • Spotify Legend
  • 513 Views
  • 5 replies
  • 1 likes
  • Browse
    Desktop
  • 513 Views
  • 5 replies
  • 1 likes

[Desktop][Other] why cant i use a gift card i recieved to pay for premium?

This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?

  • Visitor
  • This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Indian Status Tax Exempt, Ontario Canada

Hello. How do I get my account to be tax exempt. I am Indian Status possessing a status card and live in Ontario Canada.

  • Visitor
  • Hello.  How do I get my account to be tax exempt.  I am Indian Status possessing a status card and live in Ontario Canada.  
  • osornios
  • Spotify Star
  • 1257 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 1257 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] How to redeem Google Mini when not in US?

Hello guys,I'm trying to redeem my Google Mini but when redirected to the Google Store, the website keeps stating that the store is not available in the region. My Spotify account was created and paid for using a US credit card with a US address, but...

  • Visitor
  • Hello guys, I'm trying to redeem my Google Mini but when redirected to the Google Store, the website keeps stating that the store is not available in the region. My Spotify account was created and p...
  • Billy-J
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • Desktop
    Subscription
  • 396 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] Student account but charged full price

Hello,I verified my account as student in July this year and I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened?

  • Visitor
  • Hello, I verified my account as student in July this year and  I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened? 
  • Emilia_8
  • Community Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • Desktop
    Subscription
  • 554 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] Already have Hulu subscription via iTunes

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? Thanks

  • Newbie
  • So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes?  How does billing change and do I keep my current Hulu account?   T...
  • Luan
  • Spotify Star
  • 723 Views
  • 1 replies
  • 1 likes
  • Desktop
    Subscription
  • 723 Views
  • 1 replies
  • 1 likes

How to keep ads whilst using Spotify Premium

PlanFreeCountry United StatesDeviceLG-H631/Windows (not UWP)Operating SystemAndroid 6.0/Windows 7/Windows 8.1/Windows 10My Question or IssueHello Spotify Community, I was wondering if there is a way to keep Spotify Ads whilst owning Spotify Premium, ...

  • Gig Goer
  • Plan Free Country  United States Device LG-H631/Windows (not UWP) Operating System Android 6.0/Windows 7/Windows 8.1/Windows 10 My Question or Issue Hello Spotify Community,   I ...
  • Billy-J
  • Spotify Star
  • 443 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Ideas Review
    Mobile
    Premium
  • 443 Views
  • 1 replies
  • 0 likes

Superuser Contribution charging my card

we cancelled two months ago and no longer have an active account. It will not let me use my email address to log in since I cancelled my account BUT they are still charging me. How can i contact them without an active account?

  • Newbie
  • we cancelled two months ago and no longer have an active account.  It will not let me use my email address to log in since I cancelled my account BUT they are still charging me.  How can i ...
  • SergioDavid
  • Roadie
  • 492 Views
  • 2 replies
  • 0 likes
  • Desktop
  • 492 Views
  • 2 replies
  • 0 likes

Superuser Contribution cannot payment

I try to change payment from paypal to credit card and it's not working.After I try to logout - login many time. Right now I cannot subscribe premium option anymore.

  • Newbie
  • I try to change payment from paypal to credit card and it's not working. After I try to logout - login many time. Right now I cannot subscribe premium option anymore.
  • SergioDavid
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept Family Premium invite

I upgraded to the Family Premium plan last Friday 10/20/17. I invited my significant other, who lives in the same house. He received the invite, saw his code and clicked "Accept Invite." However, he is not redirected to a page to put the code in. He ...

  • Casual Listener
  • I upgraded to the Family Premium plan last Friday 10/20/17. I invited my significant other, who lives in the same house. He received the invite, saw his code and clicked "Accept Invite." However, he ...
  • Leonardo
  • Roadie
  • 435 Views
  • 2 replies
  • 0 likes
  • Android
    Desktop
  • 435 Views
  • 2 replies
  • 0 likes

Upgrade page do not fully load with the payment form

I'm moved from Northern Cyprus (Spotify knows this location as the Turkey because of the de-facto government) to Azerbaijan. The end of my subscription, the Spotify Windows app says:"Your country does not match the one set in your profile. To continu...

  • Regular
  • I'm moved from Northern Cyprus (Spotify knows this location as the Turkey because of the de-facto government) to Azerbaijan. The end of my subscription, the Spotify Windows app says: "Your coun...
  • Leonardo
  • Roadie
  • 739 Views
  • 7 replies
  • 0 likes
  • Desktop
    Payment
    upgrade
    Web Player
  • 739 Views
  • 7 replies
  • 0 likes

Premium on desktop, but not on mobile

I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account. Would love to hear solutions to my problem

  • Newbie
  • I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account.   Would love t...
  • LoganHelps
  • Composer
  • 397 Views
  • 1 replies
  • 0 likes
  • Desktop
    Mobile
    Premium
  • 397 Views
  • 1 replies
  • 0 likes