Topics with Label: Desktop

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45484 Views
  • 16 replies
  • 4 likes
  • 45484 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28599 Views
  • 19 replies
  • 2 likes
  • 28599 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20164 Views
  • 6 replies
  • 1 likes
  • 20164 Views
  • 6 replies
  • 1 likes

[Desktop][Podcasts] Stop spamming me in the UI

I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do you think anyone hasn't been bombarded enough by th...

  • Casual Listener
  • I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do ...
  • 32 Views
  • 0 replies
  • 0 likes
  • Desktop
    Podcasts
  • 32 Views
  • 0 replies
  • 0 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

  • Visitor
  • The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching". 
  • Taylith
  • Rising Star 3
  • 211 Views
  • 1 replies
  • 1 likes
  • Desktop
    Other
  • 211 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downtime [25.05.2021]: Error when updating payment details

Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our support team." If you’re experiencing this issue, make sure to add yo...

  • Spotify Legend
  • Hey folks,   We're  getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our s...
  • Mihail
  • Spotify Legend
  • 1120 Views
  • 3 replies
  • 26 likes
  • Android
    Desktop
  • 1120 Views
  • 3 replies
  • 26 likes

Superuser Contribution [Desktop][Browse] no ads when logged in with facebook?

hello spotify!something weird just happened when i logged into spotify.i had ads!when i log in with facebook i dont have ever apps but with spotify direct i have ads.i use cracked version from happymod on my phone and i never have ads there also.que ...

  • Casual Listener
  • hello spotify! something weird just happened when i logged into spotify. i had ads! when i log in with facebook i dont have ever apps but with spotify direct i have ads. i use cracked version fro...
  • Mihail
  • Spotify Legend
  • 262 Views
  • 5 replies
  • 1 likes
  • Browse
    Desktop
  • 262 Views
  • 5 replies
  • 1 likes

[Desktop][Other] why cant i use a gift card i recieved to pay for premium?

This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?

  • Visitor
  • This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?
  • Billy-J
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 173 Views
  • 1 replies
  • 0 likes

Solved!! Indian Status Tax Exempt, Ontario Canada

Hello. How do I get my account to be tax exempt. I am Indian Status possessing a status card and live in Ontario Canada.

  • Visitor
  • Hello.  How do I get my account to be tax exempt.  I am Indian Status possessing a status card and live in Ontario Canada.  
  • osornios
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 587 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] How to redeem Google Mini when not in US?

Hello guys,I'm trying to redeem my Google Mini but when redirected to the Google Store, the website keeps stating that the store is not available in the region. My Spotify account was created and paid for using a US credit card with a US address, but...

  • Visitor
  • Hello guys, I'm trying to redeem my Google Mini but when redirected to the Google Store, the website keeps stating that the store is not available in the region. My Spotify account was created and p...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • Desktop
    Subscription
  • 249 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] Student account but charged full price

Hello,I verified my account as student in July this year and I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened?

  • Visitor
  • Hello, I verified my account as student in July this year and  I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened? 
  • Emilia_8
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • Desktop
    Subscription
  • 415 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] Already have Hulu subscription via iTunes

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? Thanks

  • Newbie
  • So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes?  How does billing change and do I keep my current Hulu account?   T...
  • Luan
  • Spotify Star
  • 601 Views
  • 1 replies
  • 1 likes
  • Desktop
    Subscription
  • 601 Views
  • 1 replies
  • 1 likes

How to keep ads whilst using Spotify Premium

PlanFreeCountry United StatesDeviceLG-H631/Windows (not UWP)Operating SystemAndroid 6.0/Windows 7/Windows 8.1/Windows 10My Question or IssueHello Spotify Community, I was wondering if there is a way to keep Spotify Ads whilst owning Spotify Premium, ...

  • Music Fan
  • Plan Free Country  United States Device LG-H631/Windows (not UWP) Operating System Android 6.0/Windows 7/Windows 8.1/Windows 10 My Question or Issue Hello Spotify Community,   I ...
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • Android
    Desktop
    Ideas Review
    Mobile
    Premium
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution charging my card

we cancelled two months ago and no longer have an active account. It will not let me use my email address to log in since I cancelled my account BUT they are still charging me. How can i contact them without an active account?

  • Newbie
  • we cancelled two months ago and no longer have an active account.  It will not let me use my email address to log in since I cancelled my account BUT they are still charging me.  How can i ...
  • SergioDavid
  • Roadie
  • 326 Views
  • 2 replies
  • 0 likes
  • Desktop
  • 326 Views
  • 2 replies
  • 0 likes

Superuser Contribution cannot payment

I try to change payment from paypal to credit card and it's not working.After I try to logout - login many time. Right now I cannot subscribe premium option anymore.

  • Newbie
  • I try to change payment from paypal to credit card and it's not working. After I try to logout - login many time. Right now I cannot subscribe premium option anymore.
  • SergioDavid
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept Family Premium invite

I upgraded to the Family Premium plan last Friday 10/20/17. I invited my significant other, who lives in the same house. He received the invite, saw his code and clicked "Accept Invite." However, he is not redirected to a page to put the code in. He ...

  • Casual Listener
  • I upgraded to the Family Premium plan last Friday 10/20/17. I invited my significant other, who lives in the same house. He received the invite, saw his code and clicked "Accept Invite." However, he ...
  • Leonardo
  • Roadie
  • 326 Views
  • 2 replies
  • 0 likes
  • Android
    Desktop
  • 326 Views
  • 2 replies
  • 0 likes

Upgrade page do not fully load with the payment form

I'm moved from Northern Cyprus (Spotify knows this location as the Turkey because of the de-facto government) to Azerbaijan. The end of my subscription, the Spotify Windows app says:"Your country does not match the one set in your profile. To continu...

  • Regular
  • I'm moved from Northern Cyprus (Spotify knows this location as the Turkey because of the de-facto  government ) to Azerbaijan. The end of my subscription, the Spotify Windows app says: "Your co...
  • Leonardo
  • Roadie
  • 458 Views
  • 7 replies
  • 0 likes
  • Desktop
    Payment
    upgrade
    Web Player
  • 458 Views
  • 7 replies
  • 0 likes

Premium on desktop, but not on mobile

I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account. Would love to hear solutions to my problem

  • Newbie
  • I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account.   Would love t...
  • LoganHelps
  • Composer
  • 249 Views
  • 1 replies
  • 0 likes
  • App
    Desktop
    Mobile
    Premium
  • 249 Views
  • 1 replies
  • 0 likes