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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

146482 Views

69 replies

10 likes

Premium for Family
  • 146482 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

92027 Views

89 replies

4 likes

  • 92027 Views
  • 89 replies
  • 4 likes

[Desktop][Podcasts] Stop spamming me in the UI

I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do you think anyone hasn't been bombarded enough by th...

Casual Listener

I'm a paying Spotify user and the UI is polluted by dumb "COVID-19" information, it has nothing to do with playing music and podcasts. Get it off my screen who the heck do you think you are? Cnn? Do ...

336 Views

0 replies

0 likes

Desktop
Podcasts
  • 336 Views
  • 0 replies
  • 0 likes

[Desktop][Other] How do I deactivate Hulu and remove it from my Spotify account?

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching".

Visitor

The instructions said I should be able to deactivate it under My Services but there's no deactivate button on that page - mine only shows "Start Watching". 

Taylith

Community Legend

639 Views

1 replies

1 likes

Desktop
Other
  • 639 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downtime [25.05.2021]: Error when updating payment details

Hey folks, We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our support team." If you’re experiencing this issue, make sure to add yo...

Spotify Legend

Hey folks,   We're getting reports that you're getting an error when trying to update your payment details. The error is: "Oops, something went wrong. Please try again or contact our su...

Mihail

Spotify Legend

2087 Views

3 replies

32 likes

Android
Desktop
  • 2087 Views
  • 3 replies
  • 32 likes

Superuser Contribution [Desktop][Browse] no ads when logged in with facebook?

hello spotify!something weird just happened when i logged into spotify.i had ads!when i log in with facebook i dont have ever apps but with spotify direct i have ads.i use cracked version from happymod on my phone and i never have ads there also.que ...

Casual Listener

hello spotify! something weird just happened when i logged into spotify. i had ads! when i log in with facebook i dont have ever apps but with spotify direct i have ads. i use cracked version fro...

Mihail

Spotify Legend

980 Views

5 replies

1 likes

Browse
Desktop
  • 980 Views
  • 5 replies
  • 1 likes

[Desktop][Other] why cant i use a gift card i recieved to pay for premium?

This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?

Visitor

This is pretty dumb. I was given $30 in gift card as a gift and they are useless because of I am a premium subscriber. Not a fan, money is money. I don't get it. Now what do I do with my gift card?

Billy-J

Spotify Star

563 Views

1 replies

0 likes

Desktop
Other
  • 563 Views
  • 1 replies
  • 0 likes

Solved!! Indian Status Tax Exempt, Ontario Canada

Hello. How do I get my account to be tax exempt. I am Indian Status possessing a status card and live in Ontario Canada.

Visitor

Hello.  How do I get my account to be tax exempt.  I am Indian Status possessing a status card and live in Ontario Canada.  

osornios

Spotify Star

1882 Views

1 replies

0 likes

Desktop
Other
  • 1882 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] How to redeem Google Mini when not in US?

Hello guys,I'm trying to redeem my Google Mini but when redirected to the Google Store, the website keeps stating that the store is not available in the region. My Spotify account was created and paid for using a US credit card with a US address, but...

Visitor

Hello guys, I'm trying to redeem my Google Mini but when redirected to the Google Store, the website keeps stating that the store is not available in the region. My Spotify account was created and p...

Billy-J

Spotify Star

591 Views

1 replies

0 likes

Desktop
Subscription
  • 591 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] Student account but charged full price

Hello,I verified my account as student in July this year and I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened?

Visitor

Hello, I verified my account as student in July this year and  I got charged normal 100% price for subscription in the past month. Can someone explain me why this happened? 

Emilia_8

Community Legend

740 Views

1 replies

0 likes

Desktop
Subscription
  • 740 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] Already have Hulu subscription via iTunes

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? Thanks

Newbie

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes?  How does billing change and do I keep my current Hulu account?   T...

Luan

Spotify Star

920 Views

1 replies

1 likes

Desktop
Subscription
  • 920 Views
  • 1 replies
  • 1 likes

How to keep ads whilst using Spotify Premium

PlanFreeCountry United StatesDeviceLG-H631/Windows (not UWP)Operating SystemAndroid 6.0/Windows 7/Windows 8.1/Windows 10My Question or IssueHello Spotify Community, I was wondering if there is a way to keep Spotify Ads whilst owning Spotify Premium, ...

Gig Goer

Plan Free Country  United States Device LG-H631/Windows (not UWP) Operating System Android 6.0/Windows 7/Windows 8.1/Windows 10 My Question or Issue Hello Spotify Community,   I ...

Billy-J

Spotify Star

680 Views

1 replies

0 likes

Android
Desktop
Ideas Review
Mobile
Premium
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution charging my card

we cancelled two months ago and no longer have an active account. It will not let me use my email address to log in since I cancelled my account BUT they are still charging me. How can i contact them without an active account?

Newbie

we cancelled two months ago and no longer have an active account.  It will not let me use my email address to log in since I cancelled my account BUT they are still charging me.  How can i ...

SergioDavid

Roadie

729 Views

2 replies

0 likes

Desktop
  • 729 Views
  • 2 replies
  • 0 likes

Superuser Contribution cannot payment

I try to change payment from paypal to credit card and it's not working.After I try to logout - login many time. Right now I cannot subscribe premium option anymore.

Newbie

I try to change payment from paypal to credit card and it's not working. After I try to logout - login many time. Right now I cannot subscribe premium option anymore.

SergioDavid

Roadie

425 Views

1 replies

0 likes

Desktop
  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't accept Family Premium invite

I upgraded to the Family Premium plan last Friday 10/20/17. I invited my significant other, who lives in the same house. He received the invite, saw his code and clicked "Accept Invite." However, he is not redirected to a page to put the code in. He ...

Casual Listener

I upgraded to the Family Premium plan last Friday 10/20/17. I invited my significant other, who lives in the same house. He received the invite, saw his code and clicked "Accept Invite." However, he ...

Leonardo

Roadie

723 Views

2 replies

0 likes

Android
Desktop
  • 723 Views
  • 2 replies
  • 0 likes

Upgrade page do not fully load with the payment form

I'm moved from Northern Cyprus (Spotify knows this location as the Turkey because of the de-facto government) to Azerbaijan. The end of my subscription, the Spotify Windows app says:"Your country does not match the one set in your profile. To continu...

Regular

I'm moved from Northern Cyprus (Spotify knows this location as the Turkey because of the de-facto government) to Azerbaijan. The end of my subscription, the Spotify Windows app says: "Your coun...

Leonardo

Roadie

1255 Views

7 replies

0 likes

Desktop
Payment
upgrade
Web Player
  • 1255 Views
  • 7 replies
  • 0 likes

Premium on desktop, but not on mobile

I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account. Would love to hear solutions to my problem

Newbie

I have a premium account that ends on the 8/17/17, but on my phone it's already a free account with ads and no skips, but on desktop it still says that I have a premium account.   Would love t...

LoganHelps

Composer

640 Views

1 replies

0 likes

Desktop
Mobile
Premium
  • 640 Views
  • 1 replies
  • 0 likes