Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Premium payment problem

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59785 Views
  • 25 replies
  • 5 likes
  • 59785 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35558 Views
  • 19 replies
  • 2 likes
  • 35558 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26683 Views
  • 16 replies
  • 2 likes
  • 26683 Views
  • 16 replies
  • 2 likes

About to give up trying

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to listen to my music but I’m considering just sticking with YouTube Premium. So ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • Billy-J
  • Spotify Star
  • 547 Views
  • 1 replies
  • 0 likes
  • Premium payment
    Premium payment problem
  • 547 Views
  • 1 replies
  • 0 likes

I’ve paid for my Premium membership but I’m on Free version

Hello. I’ve been a Spotify Premium user for over 10 months. This month, on September 4th, 2018 I got a receipt verification mail from Spotify saying that my payment has been accepted. I pay from an online credit card and I can also see that my Premiu...

  • Newbie
  • Hello. I’ve been a Spotify Premium user for over 10 months. This month, on September 4th, 2018 I got a receipt verification mail from Spotify saying that my payment has been accepted. I pay from an o...
  • Billy-J
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • Premium doesn't work anymore
    Premium not working
    Premium payment problem
    Premium problem with pay
    premium subscription
  • 394 Views
  • 1 replies
  • 0 likes

Pay by Mobile unavailable

My friend wants to avail Spotify premium and wants to pay it via Smart load. The problem is, the pay by mobile option is not showing up. Is this temporary? If not, then please fix it asap. Thank you.

  • Newbie
  • My friend wants to avail Spotify premium and wants to pay it via Smart load. The problem is, the pay by mobile option is not showing up. Is this temporary? If not, then please fix it asap. Thank you.
  • 163 Views
  • 0 replies
  • 0 likes
  • Premium payment problem
  • 163 Views
  • 0 replies
  • 0 likes