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Topics with Label: failed payment

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

126692 Views

69 replies

9 likes

Premium for Family
  • 126692 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

53126 Views

87 replies

4 likes

  • 53126 Views
  • 87 replies
  • 4 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

Newbie

Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...

Eni

Moderator

1241 Views

1 replies

0 likes

Credit Card
failed payment
master card
Payment
Premium
Subscription
  • 1241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Failed Payment

PlanPremiumCountryJodan My Question or IssueHi I am asked to update my payment method or else my subscription will not be renewed. I tried updating my payment method using three different cards and one of the is the same card that is being used ever ...

Visitor

Plan Premium Country Jodan   My Question or Issue Hi I am asked to update my payment method or else my subscription will not be renewed. I tried updating my payment method using three diff...

Elena

Moderator

917 Views

1 replies

0 likes

failed payment
  • 917 Views
  • 1 replies
  • 0 likes