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Topics with Label: Refund subscription

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

125719 Views

69 replies

9 likes

Premium for Family
  • 125719 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

51488 Views

87 replies

2 likes

  • 51488 Views
  • 87 replies
  • 2 likes

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

31ctdijib5ruljhueabc

Visitor

222750 Views

139 replies

12 likes

  • 222750 Views
  • 139 replies
  • 12 likes

Spotify Double Charge

Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my Premium to Spotify/Hulu combo, for 12.99. I was charged for BOTH th...

Newbie

Spotify/Hulu Premium | USA    I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my P...

OneByBoo

Roadie

1400 Views

1 replies

0 likes

Double Charge
Refund subscription
Spotify Premium
  • 1400 Views
  • 1 replies
  • 0 likes

Charged twice in one day even though I never got premium

I saw a deal on Spotify that offered 3 months of premium for €9.99 I proceeded with the offer until when I pressed purchase, it says you are not eligible for this offer. I then check my bank account later and shows that I have been charged €9.99 on t...

Newbie

I saw a deal on Spotify that offered 3 months of premium for €9.99 I proceeded with the offer until when I pressed purchase, it says you are not eligible for this offer. I then check my bank account ...

339 Views

0 replies

0 likes

purchase error
Refund subscription
  • 339 Views
  • 0 replies
  • 0 likes