Topics with Label: Refund subscription

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45543 Views
  • 16 replies
  • 4 likes
  • 45543 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28621 Views
  • 19 replies
  • 2 likes
  • 28621 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20167 Views
  • 6 replies
  • 1 likes
  • 20167 Views
  • 6 replies
  • 1 likes

Spotify Double Charge

Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my Premium to Spotify/Hulu combo, for 12.99. I was charged for BOTH th...

  • Newbie
  • Spotify/Hulu Premium | USA    I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my P...
  • OneByBoo
  • Community Legend
  • 928 Views
  • 1 replies
  • 0 likes
  • Double Charge
    refund
    Refund subscription
    Spotify Premium
  • 928 Views
  • 1 replies
  • 0 likes

Charged twice in one day even though I never got premium

I saw a deal on Spotify that offered 3 months of premium for €9.99 I proceeded with the offer until when I pressed purchase, it says you are not eligible for this offer. I then check my bank account later and shows that I have been charged €9.99 on t...

  • Newbie
  • I saw a deal on Spotify that offered 3 months of premium for €9.99 I proceeded with the offer until when I pressed purchase, it says you are not eligible for this offer. I then check my bank account ...
  • 194 Views
  • 0 replies
  • 0 likes
  • Charged twice
    purchase error
    Refund subscription
  • 194 Views
  • 0 replies
  • 0 likes