I want to refund my subscription
I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive
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I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive
Visitor
I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive
Ximzend
Spotify Star
309 Views
1 replies
0 likes
I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or playlist and when i select a song it doesnt play anything at...
Casual Listener
...aid £9.99 and from next month it will go up to £14.99 when it should be £9.99 Please please please help me, this is so infuriating. I made another post here but its disappeared and i dont even s...
Jeremy
Spotify Legend
1654 Views
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PlanPremium My Question or IssueI have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start this plan, would I still have the remaining days of premium I paid for, al...
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Plan Premium My Question or Issue I have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start th...
Billy-J
Spotify Star
661 Views
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PremiumCanada Iphone XRIOS 13 I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in to *snip* and had already paid for premium before I realized it was the wrong acc...
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Premium Canada Iphone XR IOS 13 I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in to&...
Billy-J
Spotify Star
589 Views
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My Question or IssueAboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başladı bir an önce bu iptalini yerine getirilip para kesintisinin durmasın...
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My Question or Issue Aboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başlad...
Billy-J
Spotify Star
476 Views
1 replies
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Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can you help me please?
Newbie
Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can y...
Billy-J
Spotify Star
357 Views
1 replies
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Hello,I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don’t ever get emails from Spotify.I only have one subsc...
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Hello, I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don...
OneByBoo
Roadie
736 Views
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None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(Iphone 7)Operating System(iOS 13) My Question or IssueWill I get chargeback if I will not like Premium?
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MattSuda
Spotify Star
572 Views
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i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home.today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling me my i could change my country on their website and s...
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i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home. today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling m...
Petya
Community Legend
773 Views
1 replies
0 likes
I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...
Newbie
I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the f...
OneByBoo
Roadie
1000 Views
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PlanFree/PremiumCountryCanadaDeviceiPhone 8plusOperating SystemiOS My Question or IssueMy daughter cannot access her account because she forgot her password and account name and the email used to sign up is inaccessible as well . I need to cancel the...
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Billy-J
Spotify Star
565 Views
2 replies
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Jᴀᴄᴋ
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1648 Views
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PlanPremiumCountryCanada Samsung Galaxy 9+Operating SystemAndroid Oreo My Question or Issue Hi!!!! for some reason a few days ago my spotify will no longer let me skip songs from the lock screen OR when its connected to my vehicle bluetooth. is there...
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Plan Premium Country Canada Samsung Galaxy 9+ Operating System Android Oreo My Question or Issue Hi!!!! for some reason a few days ago my spotify will no longer let m...
Bittencourt
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785 Views
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I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for more than a year. I have my normal( non-premium) Spoti...
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I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for m...
-z90x_6xosdr
Casual Listener
745 Views
4 replies
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I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the family plan, is there any way I can get back onto the...
Casual Listener
I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the fa...
KaitlynG
Casual Listener
654 Views
2 replies
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It's as simple as the title says, I'm being charged for spotify premium, I don't want spotify premium, my account says it is a free account and yet I'm still getting charged for it. Please help me resolve this issue.
Newbie
It's as simple as the title says, I'm being charged for spotify premium, I don't want spotify premium, my account says it is a free account and yet I'm still getting charged for it. Please help me r...
489 Views
0 replies
0 likes
I accidentally bought premium on the wrong account and not my main account, is there any way I can transfer the premium benefits to my main account and take them out of my second account?
Newbie
I accidentally bought premium on the wrong account and not my main account, is there any way I can transfer the premium benefits to my main account and take them out of my second account?
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0 replies
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I've been trying to get premium for the last 2 days. I've tried 3 different prepaid cards, and 2 real credit cards.I've been trying to get the $0.99 3 month premium deal. The cards are all fine, with enough money on them. Whenever I go to buy premium...
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...ith enough money on them. Whenever I go to buy premium, it says the payment fails. Help please!!!!!!!!
Luke
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484 Views
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Hi, I am a student at Western Governors University. I am trying to apply for the student membership discount, but it keeps saying that they can not confirm I am a student?? I pay a lot of money to go to school there so, why can't it confirm this?? He...
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...o to school there so, why can't it confirm this?? Help!
SaraiSound
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943 Views
1 replies
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Hello spotify i am being charged for premium under Lokninja. i cant get into my account. I would like l to get back to use what im paying for. However I cant login to an old email daniel.schiffman@hotmail.com to reset password. This one im communicat...
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...otmail.com to reset password. This one im communicating to you is linked with my Facebook and does not have premium. if possible could tranfer playlist soungs etch to this one or help me get back in t...
245 Views
0 replies
0 likes