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Topics with Label: Help

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Forum Posts

I want to refund my subscription

I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive

Visitor

I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive  

Ximzend

Spotify Star

309 Views

1 replies

0 likes

Help
  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution upgraded to premium and spotify app does not work anymore

I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or playlist and when i select a song it doesnt play anything at...

Casual Listener

...aid £9.99 and from next month it will go up to £14.99 when it should be £9.99   Please please please help me, this is so infuriating. I made another post here but its disappeared and i dont even s...

Jeremy

Spotify Legend

1654 Views

5 replies

0 likes

Help
  • 1654 Views
  • 5 replies
  • 0 likes

Spotify Duo with existing premium account help?????????

PlanPremium My Question or IssueI have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start this plan, would I still have the remaining days of premium I paid for, al...

Visitor

Plan Premium     My Question or Issue I have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start th...

Billy-J

Spotify Star

661 Views

1 replies

0 likes

Duo
Help
Premium
subscripion
  • 661 Views
  • 1 replies
  • 0 likes

I paid for premium on the wrong account. how do I fix this?

PremiumCanada Iphone XRIOS 13 I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in to *snip* and had already paid for premium before I realized it was the wrong acc...

Visitor

Premium Canada   Iphone XR IOS 13   I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in to&...

Billy-J

Spotify Star

589 Views

1 replies

0 likes

Fix
Help
paid
Premium
  • 589 Views
  • 1 replies
  • 0 likes

Abonelikk

My Question or IssueAboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başladı bir an önce bu iptalini yerine getirilip para kesintisinin durmasın...

Visitor

    My Question or Issue Aboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başlad...

Billy-J

Spotify Star

476 Views

1 replies

0 likes

Help
  • 476 Views
  • 1 replies
  • 0 likes

Hi, I need help!!!

Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can you help me please?

Newbie

Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can y...

Billy-J

Spotify Star

357 Views

1 replies

0 likes

Help
  • 357 Views
  • 1 replies
  • 0 likes

Billed twice a month for who knows how long

Hello,I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don’t ever get emails from Spotify.I only have one subsc...

Visitor

Hello, I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don...

OneByBoo

Roadie

736 Views

1 replies

0 likes

Help
how
Subscription
  • 736 Views
  • 1 replies
  • 0 likes

Will I get chargeback if I will not like Premium?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(Iphone 7)Operating System(iOS 13) My Question or IssueWill I get chargeback if I will not like Premium?

Visitor

 None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (Iphone 7) Operating System (iOS 1...

MattSuda

Spotify Star

572 Views

1 replies

0 likes

chargeback
Help
Help Spotify!
Premium
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution I moved to kuwait. And lost premium

i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home.today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling me my i could change my country on their website and s...

Visitor

i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home. today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling m...

Petya

Community Legend

773 Views

1 replies

0 likes

Help
  • 773 Views
  • 1 replies
  • 0 likes

Not eligible for free google home

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...

Newbie

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the f...

OneByBoo

Roadie

1000 Views

1 replies

0 likes

Free
google
Help
Home
Subscription
  • 1000 Views
  • 1 replies
  • 0 likes

No access to account

PlanFree/PremiumCountryCanadaDeviceiPhone 8plusOperating SystemiOS My Question or IssueMy daughter cannot access her account because she forgot her password and account name and the email used to sign up is inaccessible as well . I need to cancel the...

Newbie

  Plan Free/Premium Country Canada Device iPhone 8plus Operating System iOS    My Question or Issue My daughter cannot access her account because she forgot her password and...

Billy-J

Spotify Star

565 Views

2 replies

0 likes

Help
  • 565 Views
  • 2 replies
  • 0 likes

Can't redeem Spotify/Google Mini Home deal - Canada

PremiumCanada Devices(Samsung Galaxy s7, XPS15)Operating System(Windows 10) My Question or IssueThere is a deal right now where spotify premium members in Canada can get a free google mini home, but every time I go to the following link it gives me a...

Newbie

Premium Canada   Devices (Samsung Galaxy s7, XPS15) Operating System (Windows 10)   My Question or Issue There is a deal right now where spotify premium members in Canada can get a...

Jᴀᴄᴋ

Roadie

1648 Views

3 replies

0 likes

canada
Google Home
Help
Mini
  • 1648 Views
  • 3 replies
  • 0 likes

skipping songs

PlanPremiumCountryCanada Samsung Galaxy 9+Operating SystemAndroid Oreo My Question or Issue Hi!!!! for some reason a few days ago my spotify will no longer let me skip songs from the lock screen OR when its connected to my vehicle bluetooth. is there...

Casual Listener

Plan Premium Country Canada  Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue  Hi!!!! for some reason a few days ago my spotify will no longer let m...

Bittencourt

Spotify Star

785 Views

3 replies

0 likes

Help
skip songs
  • 785 Views
  • 3 replies
  • 0 likes

German credit card in the USA

I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for more than a year. I have my normal( non-premium) Spoti...

Newbie

I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for m...

-z90x_6xosdr

Casual Listener

745 Views

4 replies

0 likes

Help
  • 745 Views
  • 4 replies
  • 0 likes

Superuser Contribution Kicked off family sharing

I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the family plan, is there any way I can get back onto the...

Casual Listener

I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the fa...

KaitlynG

Casual Listener

654 Views

2 replies

0 likes

Family Plan
Help
  • 654 Views
  • 2 replies
  • 0 likes

I'm being charged for spotify premium when I don't have it

It's as simple as the title says, I'm being charged for spotify premium, I don't want spotify premium, my account says it is a free account and yet I'm still getting charged for it. Please help me resolve this issue.

Newbie

It's as simple as the title says, I'm being charged for spotify premium, I don't want spotify premium, my account says it is a free account and yet I'm still getting charged for it. Please help me r...

489 Views

0 replies

0 likes

Help
  • 489 Views
  • 0 replies
  • 0 likes

Wrong account

I accidentally bought premium on the wrong account and not my main account, is there any way I can transfer the premium benefits to my main account and take them out of my second account?

Newbie

I accidentally bought premium on the wrong account and not my main account, is there any way I can transfer the premium benefits to my main account and take them out of my  second account? 

822 Views

0 replies

0 likes

accident
Help
  • 822 Views
  • 0 replies
  • 0 likes

can't get premium

I've been trying to get premium for the last 2 days. I've tried 3 different prepaid cards, and 2 real credit cards.I've been trying to get the $0.99 3 month premium deal. The cards are all fine, with enough money on them. Whenever I go to buy premium...

Casual Listener

...ith enough money on them. Whenever I go to buy premium, it says the payment fails. Help please!!!!!!!!

Luke

Spotify Star

484 Views

1 replies

0 likes

Help
paymentfail
Premium
  • 484 Views
  • 1 replies
  • 0 likes

Premium for students

Hi, I am a student at Western Governors University. I am trying to apply for the student membership discount, but it keeps saying that they can not confirm I am a student?? I pay a lot of money to go to school there so, why can't it confirm this?? He...

Newbie

...o to school there so, why can't it confirm this?? Help!

SaraiSound

Roadie

943 Views

1 replies

1 likes

can not confirm
Help
Premium for Students
Spotify Premium
  • 943 Views
  • 1 replies
  • 1 likes

PLeas help

Hello spotify i am being charged for premium under Lokninja. i cant get into my account. I would like l to get back to use what im paying for. However I cant login to an old email daniel.schiffman@hotmail.com to reset password. This one im communicat...

Newbie

...otmail.com to reset password. This one im communicating to you is linked with my Facebook and does not have premium. if possible could tranfer playlist soungs etch to this one or help me get back in t...

245 Views

0 replies

0 likes

Help
  • 245 Views
  • 0 replies
  • 0 likes