Help Wizard

Step 1

NEXT STEP

Topics with Label: Help

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6020 Views
  • 23 replies
  • 2 likes
  • 6020 Views
  • 23 replies
  • 2 likes

I want to refund my subscription

I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive

  • Visitor
  • I want to return the money for the subscription because money was debited from her without my permission and I don’t listen to music, especially in my country it’s expensive  
  • Ximzend
  • Roadie
  • 195 Views
  • 1 replies
  • 0 likes
  • Help
  • 195 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution upgraded to premium and spotify app does not work anymore

I have upgraded to Premium + Headspace. I have a Sony Xperia L2, Android version 7.1.1 I upgraded but now the app doesn't work. It says 'something went wrong' when i try to view an album or playlist and when i select a song it doesnt play anything at...

  • Casual Listener
  • ...aid £9.99 and from next month it will go up to £14.99 when it should be £9.99   Please please please help me, this is so infuriating. I made another post here but its disappeared and i dont even s...
  • Jeremy
  • Spotify Legend
  • 1219 Views
  • 5 replies
  • 0 likes
  • Help
  • 1219 Views
  • 5 replies
  • 0 likes

Spotify Duo with existing premium account help?????????

PlanPremium My Question or IssueI have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start this plan, would I still have the remaining days of premium I paid for, al...

  • Visitor
  • Plan Premium     My Question or Issue I have 148 days left of Spotify premium, but I am thinking I want to start a Spotify Duo plan with one of my family members. If I were to start th...
  • Billy-J
  • Spotify Star
  • 516 Views
  • 1 replies
  • 0 likes
  • Duo
    Help
    Premium
    subscripion
  • 516 Views
  • 1 replies
  • 0 likes

I paid for premium on the wrong account. how do I fix this?

PremiumCanada Iphone XRIOS 13 I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in to *snip* and had already paid for premium before I realized it was the wrong acc...

  • Visitor
  • Premium Canada   Iphone XR IOS 13   I paid for premium on my phone for the wrong account. when I pressed on the flyer in my email for *snip* but because I was still logged in to&...
  • Billy-J
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • Fix
    Help
    paid
    Premium
  • 450 Views
  • 1 replies
  • 0 likes

Abonelikk

My Question or IssueAboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başladı bir an önce bu iptalini yerine getirilip para kesintisinin durmasın...

  • Visitor
  •     My Question or Issue Aboneliğimi iptal ettiğim halde ücretlendirme kartın ekstrelerinde görüyorum. Ocak ayına yaptığım iptal bir türlü sonuca ulaşmadı, bu iş can sıkıcı olmaya başlad...
  • Billy-J
  • Spotify Star
  • 331 Views
  • 1 replies
  • 0 likes
  • Help
  • 331 Views
  • 1 replies
  • 0 likes

Hi, I need help!!!

Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can you help me please?

  • Newbie
  • Hello, I need help, I want to buy the premium individual plan, but it tells me that I am not eligible or something, and they give me the other plans, but I only want to buy the individual plan, can y...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Help
  • 243 Views
  • 1 replies
  • 0 likes

Billed twice a month for who knows how long

Hello,I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don’t ever get emails from Spotify.I only have one subsc...

  • Visitor
  • Hello, I’ve been looking at my bank statements and just recently discovered that I’ve been getting billed for premium from both the Apple store and Spotify. Apple always sends me an email, but I don...
  • OneByBoo
  • Roadie
  • 583 Views
  • 1 replies
  • 0 likes
  • Help
    how
    Subscription
  • 583 Views
  • 1 replies
  • 0 likes

Will I get chargeback if I will not like Premium?

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevice(Iphone 7)Operating System(iOS 13) My Question or IssueWill I get chargeback if I will not like Premium?

  • Visitor
  •  None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device (Iphone 7) Operating System (iOS 1...
  • MattSuda
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • chargeback
    Help
    Help Spotify!
    Premium
  • 412 Views
  • 1 replies
  • 0 likes

Superuser Contribution I moved to kuwait. And lost premium

i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home.today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling me my i could change my country on their website and s...

  • Visitor
  • i moved to kuwait from denmark 3 days ago, and made sure to buy spotify premium before i left home. today i wanted to log into my spotify account on my ipad, i wouldnt let me do it. I kept telling m...
  • Petya
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • Help
  • 558 Views
  • 1 replies
  • 0 likes

Not eligible for free google home

I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the free google home and it said I wasn't eligible and i...

  • Newbie
  • I heard about this promotion for a free Google Home so I decided to check it out. I've had Spotify premium for at least 3 consecutive years. I had the family plan then I clicked on the link for the f...
  • OneByBoo
  • Roadie
  • 806 Views
  • 1 replies
  • 0 likes
  • Free
    google
    Help
    Home
    Subscription
  • 806 Views
  • 1 replies
  • 0 likes

No access to account

PlanFree/PremiumCountryCanadaDeviceiPhone 8plusOperating SystemiOS My Question or IssueMy daughter cannot access her account because she forgot her password and account name and the email used to sign up is inaccessible as well . I need to cancel the...

  • Newbie
  •   Plan Free/Premium Country Canada Device iPhone 8plus Operating System iOS    My Question or Issue My daughter cannot access her account because she forgot her password and...
  • Billy-J
  • Spotify Star
  • 430 Views
  • 2 replies
  • 0 likes
  • Help
  • 430 Views
  • 2 replies
  • 0 likes

Can't redeem Spotify/Google Mini Home deal - Canada

PremiumCanada Devices(Samsung Galaxy s7, XPS15)Operating System(Windows 10) My Question or IssueThere is a deal right now where spotify premium members in Canada can get a free google mini home, but every time I go to the following link it gives me a...

  • Newbie
  • Premium Canada   Devices (Samsung Galaxy s7, XPS15) Operating System (Windows 10)   My Question or Issue There is a deal right now where spotify premium members in Canada can get a...
  • Jᴀᴄᴋ
  • Roadie
  • 1504 Views
  • 3 replies
  • 0 likes
  • canada
    Google Home
    Help
    Mini
  • 1504 Views
  • 3 replies
  • 0 likes

skipping songs

PlanPremiumCountryCanada Samsung Galaxy 9+Operating SystemAndroid Oreo My Question or Issue Hi!!!! for some reason a few days ago my spotify will no longer let me skip songs from the lock screen OR when its connected to my vehicle bluetooth. is there...

  • Casual Listener
  • Plan Premium Country Canada  Samsung Galaxy 9+ Operating System Android Oreo   My Question or Issue  Hi!!!! for some reason a few days ago my spotify will no longer let m...
  • Bittencourt
  • Spotify Star
  • 560 Views
  • 3 replies
  • 0 likes
  • Help
    skip songs
  • 560 Views
  • 3 replies
  • 0 likes

German credit card in the USA

I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for more than a year. I have my normal( non-premium) Spoti...

  • Newbie
  • I’ve got a problem and I need some help from someone who knows how to deal with stuff like this. I’m a foreign exchange student from Germany who lives in the USA and will continue living here for m...
  • -z90x_6xosdr
  • Casual Listener
  • 565 Views
  • 4 replies
  • 0 likes
  • Help
  • 565 Views
  • 4 replies
  • 0 likes

Superuser Contribution Kicked off family sharing

I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the family plan, is there any way I can get back onto the...

  • Casual Listener
  • I just moved and got on my sister-in-law's family account but when asked to confirm the Postal code I wasn't sure of it and google maps gave me an incorrect postal code and it kicked me off of the fa...
  • KaitlynG
  • Casual Listener
  • 505 Views
  • 2 replies
  • 0 likes
  • Family Plan
    Help
  • 505 Views
  • 2 replies
  • 0 likes

I'm being charged for spotify premium when I don't have it

It's as simple as the title says, I'm being charged for spotify premium, I don't want spotify premium, my account says it is a free account and yet I'm still getting charged for it. Please help me resolve this issue.

  • Newbie
  • It's as simple as the title says, I'm being charged for spotify premium, I don't want spotify premium, my account says it is a free account and yet I'm still getting charged for it. Please help me r...
  • 405 Views
  • 0 replies
  • 0 likes
  • Help
  • 405 Views
  • 0 replies
  • 0 likes

Wrong account

I accidentally bought premium on the wrong account and not my main account, is there any way I can transfer the premium benefits to my main account and take them out of my second account?

  • Newbie
  • I accidentally bought premium on the wrong account and not my main account, is there any way I can transfer the premium benefits to my main account and take them out of my  second account? 
  • 720 Views
  • 0 replies
  • 0 likes
  • accident
    Help
  • 720 Views
  • 0 replies
  • 0 likes

can't get premium

I've been trying to get premium for the last 2 days. I've tried 3 different prepaid cards, and 2 real credit cards.I've been trying to get the $0.99 3 month premium deal. The cards are all fine, with enough money on them. Whenever I go to buy premium...

  • Casual Listener
  • ...ith enough money on them. Whenever I go to buy premium, it says the payment fails. Help please!!!!!!!!
  • Luke
  • Spotify Star
  • 399 Views
  • 1 replies
  • 0 likes
  • Help
    paymentfail
    Premium
  • 399 Views
  • 1 replies
  • 0 likes

Premium for students

Hi, I am a student at Western Governors University. I am trying to apply for the student membership discount, but it keeps saying that they can not confirm I am a student?? I pay a lot of money to go to school there so, why can't it confirm this?? He...

  • Newbie
  • ...o to school there so, why can't it confirm this?? Help!
  • SaraiSound
  • Roadie
  • 774 Views
  • 1 replies
  • 1 likes
  • can not confirm
    Help
    Premium for Students
    Spotify Premium
  • 774 Views
  • 1 replies
  • 1 likes

PLeas help

Hello spotify i am being charged for premium under Lokninja. i cant get into my account. I would like l to get back to use what im paying for. However I cant login to an old email daniel.schiffman@hotmail.com to reset password. This one im communicat...

  • Newbie
  • ...otmail.com to reset password. This one im communicating to you is linked with my Facebook and does not have premium. if possible could tranfer playlist soungs etch to this one or help me get back in t...
  • 185 Views
  • 0 replies
  • 0 likes
  • Help
  • 185 Views
  • 0 replies
  • 0 likes