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Topics with Label: Get premium

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72435 Views
  • 25 replies
  • 5 likes
  • 72435 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 42006 Views
  • 19 replies
  • 2 likes
  • 42006 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29984 Views
  • 16 replies
  • 3 likes
  • 29984 Views
  • 16 replies
  • 3 likes

Superuser Contribution I bought premium today but in "community.spotify.com" it does not see that.

PlanPremiumCountryUSADeviceOpera browser on Windows 10Operating SystemWindows 10 My Question or IssueI bought premium spotify and it is working great except that I can't see where to comment on videos. MY ISSUE is that here in community, when I sign ...

  • Casual Listener
  • Plan Premium Country USA Device Opera browser on Windows 10 Operating System Windows 10   My Question or Issue I bought premium spotify and it is working great except that I can't see ...
  • Jeremy
  • Spotify
  • 419 Views
  • 3 replies
  • 0 likes
  • Get premium
  • 419 Views
  • 3 replies
  • 0 likes