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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83328 Views
  • 30 replies
  • 5 likes
  • 83328 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45603 Views
  • 19 replies
  • 3 likes
  • 45603 Views
  • 19 replies
  • 3 likes

Superuser Contribution Payment Failed Message but Payment was Successful

PlanPremiumDevicePoxo X3 ProOperating SystemAndroid 11 RKQ1 / MIUI 12.5.4 My Question or IssueI am experiencing the following odd behavior lately when accessing the app through my phone. My Spotify Premium payment was successful on January 8, 2022, a...

  • Casual Listener
  • Plan Premium Device Poxo X3 Pro Operating System Android 11 RKQ1 / MIUI 12.5.4   My Question or Issue I am experiencing the following odd behavior lately when accessing the app through m...
  • Jeremy
  • Spotify
  • 1673 Views
  • 5 replies
  • 0 likes
  • payment error
    Payment Failed
  • 1673 Views
  • 5 replies
  • 0 likes

Superuser Contribution Unable to process payment

I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card details but just get an error message saying "failed to proc...

  • Casual Listener
  •  I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card det...
  • Jeremy
  • Spotify
  • 1552 Views
  • 4 replies
  • 0 likes
  • payment error
  • 1552 Views
  • 4 replies
  • 0 likes