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Topics with Label: payment error

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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6118 Views
  • 23 replies
  • 2 likes
  • 6118 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payment Failed Message but Payment was Successful

PlanPremiumDevicePoxo X3 ProOperating SystemAndroid 11 RKQ1 / MIUI 12.5.4 My Question or IssueI am experiencing the following odd behavior lately when accessing the app through my phone. My Spotify Premium payment was successful on January 8, 2022, a...

  • Casual Listener
  • Plan Premium Device Poxo X3 Pro Operating System Android 11 RKQ1 / MIUI 12.5.4   My Question or Issue I am experiencing the following odd behavior lately when accessing the app through m...
  • Jeremy
  • Spotify Legend
  • 2021 Views
  • 5 replies
  • 1 likes
  • payment error
    Payment Failed
  • 2021 Views
  • 5 replies
  • 1 likes

Superuser Contribution Unable to process payment

I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card details but just get an error message saying "failed to proc...

  • Casual Listener
  •  I have (had) a family plan, today we got an email saying "we couldn't process your payment". I am paying via credit card. The credit card is still valid. I tried to re-enter the credit card det...
  • Jeremy
  • Spotify Legend
  • 1674 Views
  • 4 replies
  • 0 likes
  • payment error
  • 1674 Views
  • 4 replies
  • 0 likes