Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: updating

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11448 Views
  • 24 replies
  • 2 likes
  • 11448 Views
  • 24 replies
  • 2 likes

Updating Payment info with family membership

When I opened spotify today a message came up indicating I need to update my payment information, as shown in attachment 1. When I click the update payment button it brings me to a screen where I can update my payment info but appears to be signing u...

  • Newbie
  • ...embers/membership and just updating my information?   Thanks
  • garnettspotify
  • Newbie
  • 320 Views
  • 2 replies
  • 0 likes
  • Payment
    updating
  • 320 Views
  • 2 replies
  • 0 likes