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Topics with Label: cancellation

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Solved!! Access to Hulu not working

PlanPremium IndividualCountryUSA My Question or IssueHello! I have Premium Individual and am grandfathered in to "Access to Hulu." I cannot access Hulu when trying to login via username and password. I've tried logging into Hulu through my Spotify Ac...

Casual Listener

ssurrounds

Visitor

73124 Views

31 replies

2 likes

Account
  • 73124 Views
  • 31 replies
  • 2 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

157668 Views

69 replies

10 likes

Premium for Family
  • 157668 Views
  • 69 replies
  • 10 likes

Superuser Contribution Sudden cancellation of my Duo Subscription

Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscription or removed her from our account. I did neither ...

Regular

Me and my girlfriend are using Spotify Premium with the Duo plan. She just texted me a couple hours back, that she can no longer log into Spotify and got a message stating that I changed my subscript...

Vedista

Newbie

2151 Views

2 replies

0 likes

cancellation
Duo
Premium
Subscription
  • 2151 Views
  • 2 replies
  • 0 likes

Payment Cancellation

I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscription of my colleague, but im not sure. Is it possible t...

Visitor

I have problem, because I have only two accounts in spotify (two different emails) and none of them have a payment subscription. Dispite it, a fee is charged each month. This is probably subscri...

EthanS1

Community Legend

863 Views

1 replies

0 likes

cancellation
Payment
  • 863 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discontinuing a pre paid premium plan

I have recently moved from India to United States. I had bought a long term pre paid premium plan while I was in India. However now that I have moved, I would like my library changed to the one available in the United States, but for that to happen m...

Visitor

I have recently moved from India to United States. I had bought a long term pre paid premium plan while I was in India. However now that I have moved, I would like my library changed to the one avail...

Petya

Community Legend

1025 Views

2 replies

0 likes

cancellation
Subscription
  • 1025 Views
  • 2 replies
  • 0 likes

3 month trial ended but....

Hi,I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, and I am a student so didn't want to go further.I don't...

Casual Listener

Hi, I signed up for the 99p for 3 months on the 27th Dec 2018. There appears to be no leeway that the subscription ends at 23:59 on the 27th March 2019 (today). I have now been charged the £9.99, ...

Jose_M

Spotify Star

819 Views

1 replies

0 likes

cancellation
subcription
Trial
  • 819 Views
  • 1 replies
  • 0 likes

Spotify Canceled My Premium Subscription 5 Days Early And Made Me Subscribe Again

So I auto pay from my credit card on the 9th of every month and I was just talking to a representitive about why I am getting ads since 7/04/18 and I was told that my account was canceled. They won't prorata me but told me to sign up again, essential...

Casual Listener

So I auto pay from my credit card on the 9th of every month and I was just talking to a representitive about why I am getting ads since 7/04/18 and I was told that my account was canceled. They won't...

chanxmanx

Casual Listener

908 Views

2 replies

0 likes

cancellation
Premium
Subscription
  • 908 Views
  • 2 replies
  • 0 likes