Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: TWICE

Labels

Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

126740 Views

69 replies

9 likes

Premium for Family
  • 126740 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

53231 Views

87 replies

4 likes

  • 53231 Views
  • 87 replies
  • 4 likes

Superuser Contribution Charged twice on two different credit cards

PlanPremiumCountryCanadaDeviceSamsung Galaxy S10Operating SystemAndroid, Windows 10 My Question or IssueMy issue is getting a COMPLETED charge on my old credit card for $9.99 on April 7, 2020 that is NOT attached to my account anymore since October o...

Casual Listener

Plan Premium Country Canada Device Samsung Galaxy S10 Operating System Android, Windows 10   My Question or Issue My issue is getting a COMPLETED charge on my old credit card for $9.99...

Ivan

Spotify Legend

1291 Views

1 replies

0 likes

extra
TWICE
  • 1291 Views
  • 1 replies
  • 0 likes

Spotify took my money twice

  Hello; Spotify already take my money for premium but take my money again. Give back my money.

Casual Listener

<snip - Moderator Edit>   Hello; Spotify already take my money for premium but take my money again. Give back my money.  

Luan

Spotify Star

822 Views

1 replies

1 likes

Payment
Premium
TWICE
  • 822 Views
  • 1 replies
  • 1 likes

Spotify charged me more for student account twice

Hello i've been charged twice the regular plan, even if i'm student and my student subscription was still active till April. I didn't even get any warning or anything i'm pretty sure. Can i get my money back or get refund? I attached picture of my re...

Newbie

Hello i've been charged twice the regular plan, even if i'm student and my student subscription was still active till April. I didn't even get any warning or anything i'm pretty sure. Can i get my m...

A_Musicophile

Community Legend

786 Views

1 replies

1 likes

Premium
Student
TWICE
  • 786 Views
  • 1 replies
  • 1 likes