Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: upgrade to Family

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13413 Views
  • 26 replies
  • 2 likes
  • 13413 Views
  • 26 replies
  • 2 likes

Solved!!Superuser Contribution Paid for a year for Premium Duo and a few days later was unsuccessful upgrading to Family

PlanPremium Duo CountryIndia Hey folks! I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm not eligible to do that. It's also letting me sign up for a 1, 3 or 6 month Family subscr...

  • Casual Listener
  • Plan Premium Duo   Country India   Hey folks!    I signed up for a Spotify Duo plan a few days ago and paid for the year. Would like to upgrade to Family but it says I'm n...
  • kfettuccini
  • Casual Listener
  • 1573 Views
  • 5 replies
  • 0 likes
  • Annual subscription
    upgrade to Family
  • 1573 Views
  • 5 replies
  • 0 likes

Upgrading to Family Plan after pre-paying Premium in December 2017

I want to upgrade to a family plan so my wife can get the same benefits and such I do. However, I don't want to start paying monthly again since I've already prepaid for the year back in December. Is there a way to pay the difference? Also, if I deci...

  • Newbie
  • I want to upgrade to a family plan so my wife can get the same benefits and such I do. However, I don't want to start paying monthly again since I've already prepaid for the year back in December. Is...
  • Bethany_Dawn
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • upgrade to Family
  • 331 Views
  • 1 replies
  • 0 likes