Help Wizard

Step 1

NEXT STEP

Topics with Label: Connect

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5264 Views
  • 23 replies
  • 2 likes
  • 5264 Views
  • 23 replies
  • 2 likes

Superuser Contribution [iOS][Connect] Duo: Two seperate accounts vs one account with two users.

Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarPlay in our autos are additional complications. Wife is very hap...

  • Visitor
  • Wife and I are new to Spotify and we love it.  Upgrading to Duo so that we can use Spotify in different locations simultaneously.  Spotify on Roku from our TV or Amazon Echo devices or CarP...
  • CarlosE
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Connect] Payment Expiration, Automatic Plan Downgrade, Clear Communication Please

Chat History... So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again? SebastianI can see that the plan was closed and now you start it again, so...

  • Visitor
  • Chat History...   So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again?   Sebas...
  • Elena
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • Connect
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] Porque me cobran el App si era Gratis

Señores de Spotify, porque me cobran de mi tarjeta de Débito el Monto de S /. 18.90 Soles, cuando yo nunca me eh afiliado a ninguna cuenta Premiun si el App es completamente Gratis y quiero que en estos momentos me realicen el Extorno de mi Dinero a ...

  • Visitor
  • Señores de Spotify, porque me cobran de mi tarjeta de Débito el Monto de S /. 18.90 Soles, cuando yo nunca me eh afiliado a ninguna cuenta Premiun si el App es completamente Gratis y quiero que en es...
  • MafeG
  • Spotify Legend
  • 398 Views
  • 2 replies
  • 0 likes
  • Connect
  • 398 Views
  • 2 replies
  • 0 likes

[iOS][Connect] Duo account issues

Hi,ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re ...

  • Newbie
  • Hi, ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the wo...
  • Maxim
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 460 Views
  • 1 replies
  • 0 likes

[Android][Connect] Cant use premium service under duo

I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? and I also cant change my plan? why? it is so much ha...

  • Visitor
  • I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? an...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 1 replies
  • 0 likes
  • Android
    Connect
  • 280 Views
  • 1 replies
  • 0 likes

Charges

I have been charged for the past few months for Spotify, but I do not have an account and have never signed up. How do I get my money back and find out if someone used my info?

  • Newbie
  •  I have been charged for the past few months for Spotify, but I do not have an account and have never signed up. How do I get my money back and find out if someone used my info? 
  • Sebasty
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 311 Views
  • 1 replies
  • 0 likes