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Topics with Label: Connect

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 60484 Views
  • 25 replies
  • 5 likes
  • 60484 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36292 Views
  • 19 replies
  • 2 likes
  • 36292 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 27704 Views
  • 16 replies
  • 3 likes
  • 27704 Views
  • 16 replies
  • 3 likes

Superuser Contribution [iOS][Connect] Duo: Two seperate accounts vs one account with two users.

Wife and I are new to Spotify and we love it. Upgrading to Duo so that we can use Spotify in different locations simultaneously. Spotify on Roku from our TV or Amazon Echo devices or CarPlay in our autos are additional complications. Wife is very hap...

  • Visitor
  • Wife and I are new to Spotify and we love it.  Upgrading to Duo so that we can use Spotify in different locations simultaneously.  Spotify on Roku from our TV or Amazon Echo devices or CarP...
  • CarlosE
  • Moderator
  • 116 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Community][Connect] Payment Expiration, Automatic Plan Downgrade, Clear Communication Please

Chat History... So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again? SebastianI can see that the plan was closed and now you start it again, so...

  • Visitor
  • Chat History...   So, my payment expired for my family plan. I just renewed. it switched to premium. Why not back to family plan? Do I have to manually add all my members again?   S...
  • Elena
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • Community
    Connect
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] Porque me cobran el App si era Gratis

Señores de Spotify, porque me cobran de mi tarjeta de Débito el Monto de S /. 18.90 Soles, cuando yo nunca me eh afiliado a ninguna cuenta Premiun si el App es completamente Gratis y quiero que en estos momentos me realicen el Extorno de mi Dinero a ...

  • Visitor
  • Señores de Spotify, porque me cobran de mi tarjeta de Débito el Monto de S /. 18.90 Soles, cuando yo nunca me eh afiliado a ninguna cuenta Premiun si el App es completamente Gratis y quiero que en es...
  • MafeG
  • Spotify Legend
  • 201 Views
  • 2 replies
  • 0 likes
  • Connect
  • 201 Views
  • 2 replies
  • 0 likes

[iOS][Connect] Duo account issues

Hi,ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the world so I sort this as it’s driving us nuts and we’re ...

  • Newbie
  • Hi, ive signed up and I’m paying for a Duo account, however on my a count settings my plan is still listed as premium and it is behaving as premium (only one user at a time can stream) How in the wo...
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • Connect
    iOS
  • 336 Views
  • 1 replies
  • 0 likes

[Android][Connect] Cant use premium service under duo

I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? and I also cant change my plan? why? it is so much ha...

  • Visitor
  • I subscribed to duo and have successfully added my partner. however, on the app it is not under premium only when it was under a browser. why is that? isn't that supposed to be working vise versa? an...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • Android
    Connect
  • 187 Views
  • 1 replies
  • 0 likes

Charges

I have been charged for the past few months for Spotify, but I do not have an account and have never signed up. How do I get my money back and find out if someone used my info?

  • Newbie
  •  I have been charged for the past few months for Spotify, but I do not have an account and have never signed up. How do I get my money back and find out if someone used my info? 
  • Sebasty
  • Spotify Star
  • 255 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 255 Views
  • 1 replies
  • 0 likes