Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Receipts

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11201 Views
  • 24 replies
  • 2 likes
  • 11201 Views
  • 24 replies
  • 2 likes

Solved!! Receipt not sent after redeeming gift card

PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemiOS 13.5.1 My Question or IssueI just redeemed a 6 month Spotify gift card and it it worked but there were no email about the receipt. I even tried to look in spam but it wasn’t there.

  • Regular
  • Plan Premium Country Canada Device iPhone 6s Operating System iOS 13.5.1   My Question or Issue I just redeemed a 6 month Spotify gift card and it it worked but there were no email abo...
  • Billy-J
  • Spotify Star
  • 680 Views
  • 3 replies
  • 0 likes
  • Gift Card
    Premium
    Receipts
  • 680 Views
  • 3 replies
  • 0 likes