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Topics with Label: Receipts

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45699 Views
  • 16 replies
  • 4 likes
  • 45699 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28673 Views
  • 19 replies
  • 2 likes
  • 28673 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20192 Views
  • 6 replies
  • 1 likes
  • 20192 Views
  • 6 replies
  • 1 likes

Solved!! Receipt not sent after redeeming gift card

PlanPremiumCountryCanadaDeviceiPhone 6sOperating SystemiOS 13.5.1 My Question or IssueI just redeemed a 6 month Spotify gift card and it it worked but there were no email about the receipt. I even tried to look in spam but it wasn’t there.

  • Regular
  • Plan Premium Country Canada Device iPhone 6s Operating System iOS 13.5.1   My Question or Issue I just redeemed a 6 month Spotify gift card and it it worked but there were no email abo...
  • Billy-J
  • Spotify Star
  • 374 Views
  • 3 replies
  • 0 likes
  • Gift Card
    Premium
    Receipts
  • 374 Views
  • 3 replies
  • 0 likes