Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: no help

Labels

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19708 Views
  • 27 replies
  • 4 likes
  • 19708 Views
  • 27 replies
  • 4 likes

My premium subscription not working

My subscription is included in my phone plan. My provider states that all looks good on their end. @Spotify - can you fix? Did the log off all devices, pswd reset, etc etc. Not working. Also - Why is there no help # or chat? Y'all have a s**t ton of ...

  • Casual Listener
  • My subscription is included in my phone plan. My provider states that all looks good on their end. @Spotify - can you fix? Did the log off all devices, pswd reset, etc etc. Not working.  Also - ...
  • user-removed
  • Not applicable
  • 641 Views
  • 3 replies
  • 0 likes
  • no help
    not working
    Premium
    Subscription
  • 641 Views
  • 3 replies
  • 0 likes