Topics with Label: Problem with payment a family subscription

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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46072 Views
  • 16 replies
  • 4 likes
  • 46072 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28945 Views
  • 19 replies
  • 2 likes
  • 28945 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20303 Views
  • 6 replies
  • 1 likes
  • 20303 Views
  • 6 replies
  • 1 likes

Wrong subscription

Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperently now I have an individual membership and my fami...

  • Casual Listener
  • Yesterday a notification about my renewal my membership. I had a family membership but the system guided me towards an individual membership. I thought I was renewing my family membership but apperen...
  • Billy-J
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • membership
    Problem with payment a family subscription
    renewal
  • 269 Views
  • 1 replies
  • 0 likes

Problems with family subscription's payment

PlanFree/PremiumCountry BrasimDevice allOperating System(iOS 10, Android Oreo,) My Question or Issue Good morning I had a family account with my wife. She was the owner of the family account. All payments were on her credit card but after a trip to F...

  • Casual Listener
  • Plan Free/Premium Country  Brasim Device all Operating System (iOS 10, Android Oreo,)    My Question or Issue  Good morning  I had a family account with my wif...
  • OneByBoo
  • Community Legend
  • 453 Views
  • 5 replies
  • 0 likes
  • Problem with payment a family subscription
  • 453 Views
  • 5 replies
  • 0 likes