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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52421 Views
  • 23 replies
  • 4 likes
  • 52421 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32855 Views
  • 19 replies
  • 2 likes
  • 32855 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22134 Views
  • 8 replies
  • 1 likes
  • 22134 Views
  • 8 replies
  • 1 likes

Missing Invoice - Facture / Recu manquant

Hello, I was charged for the month of Oct 2016, but the invoice is not on my file---it skips from September to November. Who can I can contact please to request a copy of the invoice? I can't find an email for your accounting department. Thanks in ad...

  • Casual Listener
  • ...nvoice? I can't find an email for your accounting department.   Thanks in advance.   Bonjour, J'ai eu un prelevement pour le mois d'octobre dernier, mais il n'y pas de facture pur ce mois d...
  • FP75
  • Casual Listener
  • 536 Views
  • 4 replies
  • 0 likes
  • facture
    Invoice
    recus
  • 536 Views
  • 4 replies
  • 0 likes