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Topics with Label: Pay

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Forum Posts

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

127010 Views

69 replies

9 likes

Premium for Family
  • 127010 Views
  • 69 replies
  • 9 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

53599 Views

87 replies

4 likes

  • 53599 Views
  • 87 replies
  • 4 likes

Spotify não passa a cobrança para operadora do cartão liberar pagamento

Recentemente troquei de cartão de credito no mesmo banco o Nunbank, mas quando vou registrar o cartão para cobrança, fala que esta incorreto porem não fala o que esta incorreto.Entrei com contato com o Spotfy e eles falaram que o problema é que a cob...

Casual Listener

  Recentemente troquei de cartão de credito no mesmo banco o Nunbank, mas quando vou registrar o cartão para cobrança, fala que esta incorreto porem não fala o que esta incorreto. Entrei com c...

Bittencourt

Spotify Star

542 Views

3 replies

0 likes

Pay
  • 542 Views
  • 3 replies
  • 0 likes

I can't pay premium

Spotify payment was every 9th of month; but this month I got this and after that it ask me to update my card information; I tried with 3 different card all valids; active and with money in; but spotify said that can't charge the money.. help me pleas...

Regular

Spotify payment was every 9th of month; but this month I got this  and after that it ask me to update my card information; I tried with 3 different card all valids; active and with money in; b...

Billy-J

Spotify Star

401 Views

1 replies

0 likes

can't
Pay
Premium
  • 401 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment via Mobile does not appear!

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of the answers I found, including in this community is t...

Newbie

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of t...

Alfredo

Roadie

1817 Views

1 replies

0 likes

globe
Mobile
option
Pay
Payment
prepaid
smart
  • 1817 Views
  • 1 replies
  • 0 likes

Question about promotions and giftcards

Hi I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium. I've read the terms and conditions and I cannot use them to ...

Newbie

...I've read the terms and conditions and I cannot use them to pay for the promotion and thats fine. So I was wondering wether or not it would be possible to first get the promotion and then redeem the c...

Maxim

Spotify Star

709 Views

1 replies

0 likes

balance
card
gift
Gift Card
gift card balance
Pay
promotion
  • 709 Views
  • 1 replies
  • 0 likes