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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76383 Views
  • 27 replies
  • 5 likes
  • 76383 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43400 Views
  • 19 replies
  • 2 likes
  • 43400 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31437 Views
  • 17 replies
  • 3 likes
  • 31437 Views
  • 17 replies
  • 3 likes

Spotify não passa a cobrança para operadora do cartão liberar pagamento

Recentemente troquei de cartão de credito no mesmo banco o Nunbank, mas quando vou registrar o cartão para cobrança, fala que esta incorreto porem não fala o que esta incorreto.Entrei com contato com o Spotfy e eles falaram que o problema é que a cob...

  • Casual Listener
  •   Recentemente troquei de cartão de credito no mesmo banco o Nunbank, mas quando vou registrar o cartão para cobrança, fala que esta incorreto porem não fala o que esta incorreto. Entrei com c...
  • Bittencourt
  • Spotify Star
  • 348 Views
  • 3 replies
  • 0 likes
  • Pay
  • 348 Views
  • 3 replies
  • 0 likes

I can't pay premium

Spotify payment was every 9th of month; but this month I got this and after that it ask me to update my card information; I tried with 3 different card all valids; active and with money in; but spotify said that can't charge the money.. help me pleas...

  • Regular
  • Spotify payment was every 9th of month; but this month I got this  and after that it ask me to update my card information; I tried with 3 different card all valids; active and with money in; b...
  • Billy-J
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • can't
    Pay
    Premium
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment via Mobile does not appear!

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of the answers I found, including in this community is t...

  • Newbie
  • So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of t...
  • Alfredo
  • Roadie
  • 1192 Views
  • 1 replies
  • 0 likes
  • globe
    Mobile
    option
    Pay
    Payment
    prepaid
    smart
  • 1192 Views
  • 1 replies
  • 0 likes

Question about promotions and giftcards

Hi I want to get the new promotion where I can get a full year of Spotify for the price of ten months, however i've been gifted two Spotify gift cards totaling to 9 months worth of premium. I've read the terms and conditions and I cannot use them to ...

  • Newbie
  • ...I've read the terms and conditions and I cannot use them to pay for the promotion and thats fine. So I was wondering wether or not it would be possible to first get the promotion and then redeem the c...
  • Maxim
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • balance
    card
    gift
    Gift Card
    gift card balance
    Pay
    promotion
  • 420 Views
  • 1 replies
  • 0 likes