Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
PlanPremium from gift cardCountryUK My Question or IssueIf I purchase a gift card in the UK...And that gift card is redeemed against a UK account...Can that gifted premium account then be used overseas, like all other premium accounts?
Regular
Plan Premium from gift card Country UK My Question or Issue If I purchase a gift card in the UK... And that gift card is redeemed against a UK account... Can that gifted premium accoun...
OneByBoo
Roadie
895 Views
1 replies
0 likes
Hi, Apologies if this has been asked before.I live in the US and i want to gift my brother, who is Lebanon, a premium sub for6 months or a year. My understanding is that gift cards are tied to the country where you purchased it from.Any suggestion to...
Casual Listener
Hi, Apologies if this has been asked before. I live in the US and i want to gift my brother, who is Lebanon, a premium sub for6 months or a year. My understanding is that gift cards are tie...
Billy-J
Spotify Star
1248 Views
3 replies
0 likes
PlanPremiumCountry Portugal and USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue How can an international student pay a Premium subscription if is credit card is from other country?
Casual Listener
Plan Premium Country Portugal and USA Device iPhone 6 Operating System iOS 10 My Question or Issue How can an international student pay a Premium subscription if is c...
Guido
Spotify Legend
1435 Views
5 replies
0 likes