Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: plan

Labels

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61521 Views
  • 25 replies
  • 5 likes
  • 61521 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36698 Views
  • 19 replies
  • 2 likes
  • 36698 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28005 Views
  • 16 replies
  • 3 likes
  • 28005 Views
  • 16 replies
  • 3 likes

Spotify Family and Separated Parents

I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am I not able to use the family plan because of the sp...

  • Visitor
  • I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or a...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • family
    plan
  • 351 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family Plan in Israel [2019]

Hi,I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its been a year and your competition is happily supporting family pla...

deezer.png apple-music.png
  • Casual Listener
  • Hi, I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me.   I know this issue has been raised before, but its b...
  • Peter
  • Spotify Legend
  • 11447 Views
  • 18 replies
  • 35 likes
  • family
    israel
    plan
    Premium
  • 11447 Views
  • 18 replies
  • 35 likes

99 Cent offer THEN Student Discount

PlanFree/PremiumCountryUS Deviceiphone XOperating SystemiOS 12 My Question or IssueSo I wanted to get a premium account and was gonna do the 99 cent deal, but since i’m a student, can i still sign up and pay 99 cent the first three months and then sw...

  • Newbie
  • Plan Free/Premium Country US   Device iphone X Operating System iOS 12   My Question or Issue So I wanted to get a premium account and was gonna do the 99 cent deal, but since i...
  • Bethany_Dawn
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • plan
    Subscription payment options
  • 387 Views
  • 1 replies
  • 0 likes

Premium not showing

I bought the 1-year Spotify plan for €99, but it did not show up in my account. It shows under "receipts". But even when I log out, and log in again it does not show that I have Spotify for 1 year. I used to have the premium plan for which I paid €9,...

  • Newbie
  • I bought the 1-year Spotify plan for €99, but it did not show up in my account. It shows under "receipts". But even when I log out, and log in again it does not show that I have Spotify for 1 year. I...
  • Luke
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • plan
    Premium
    receipt
    Subscription
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution No verifique mi dirección del plan familiar

Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme al plan familiar de mi esposo ayuda .

  • Newbie
  • Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme a...
  • SergioDavid
  • Roadie
  • 552 Views
  • 1 replies
  • 0 likes
  • Direccion
    Familiar
    plan
    verificar
  • 552 Views
  • 1 replies
  • 0 likes