Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or am I not able to use the family plan because of the sp...
Visitor
I would very much like to get a family plan for myself and my two daughters, but I am separated from their mum and they only live with me part of the time. How will this work with Family Plan, or a...
Billy-J
Spotify Star
716 Views
1 replies
0 likes
Hi,I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its been a year and your competition is happily supporting family pla...
Casual Listener
Hi, I've been a very happy premium user for the last year, but the lack of progress on family plans in Israel is starting to get on me. I know this issue has been raised before, but its b...
Peter
Spotify Legend
12892 Views
18 replies
35 likes
PlanFree/PremiumCountryUS Deviceiphone XOperating SystemiOS 12 My Question or IssueSo I wanted to get a premium account and was gonna do the 99 cent deal, but since i’m a student, can i still sign up and pay 99 cent the first three months and then sw...
Newbie
Plan Free/Premium Country US Device iphone X Operating System iOS 12 My Question or Issue So I wanted to get a premium account and was gonna do the 99 cent deal, but since i...
Bethany_Dawn
Community Legend
593 Views
1 replies
0 likes
I bought the 1-year Spotify plan for €99, but it did not show up in my account. It shows under "receipts". But even when I log out, and log in again it does not show that I have Spotify for 1 year. I used to have the premium plan for which I paid €9,...
Newbie
I bought the 1-year Spotify plan for €99, but it did not show up in my account. It shows under "receipts". But even when I log out, and log in again it does not show that I have Spotify for 1 year. I...
Luke
Spotify Star
500 Views
1 replies
0 likes
Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme al plan familiar de mi esposo ayuda .
Newbie
Hace unos días me llego de verificación de dirección del plan familiar pero no me di cuenta y entonces spotify me saco del grupo de mi esposo , y ahora no me deja verificar mi dirección ni unirme a...
SergioDavid
Roadie
812 Views
1 replies
0 likes