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Topics with Label: charge

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61521 Views
  • 25 replies
  • 5 likes
  • 61521 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36698 Views
  • 19 replies
  • 2 likes
  • 36698 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28005 Views
  • 16 replies
  • 3 likes
  • 28005 Views
  • 16 replies
  • 3 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

  • Visitor
  • It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
  • user-removed
  • Not applicable
  • 243 Views
  • 6 replies
  • 0 likes
  • charge
    Payment
    Premium
    Subscription
  • 243 Views
  • 6 replies
  • 0 likes

What do I do to avoid receiving charges on two credit cards?

I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good. Thanks

  • Casual Listener
  • I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards.   Sorry my English isn’t g...
  • Billy-J
  • Spotify Star
  • 427 Views
  • 4 replies
  • 0 likes
  • charge
    Payment Problems
  • 427 Views
  • 4 replies
  • 0 likes

Superuser Contribution Free Trial Charge...

PlanFree/PremiumCountryUnited StatesMy Question or IssueI had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.

  • Visitor
  • Plan Free/Premium Country United States My Question or Issue I had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.
  • Mario
  • Spotify Legend
  • 514 Views
  • 2 replies
  • 0 likes
  • charge
    free trial
  • 514 Views
  • 2 replies
  • 0 likes

Charge credit card

bad charge received double charge in August and September, please correct

  • Newbie
  • bad charge received double charge in August and September, please correct
  • Luke
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • charge
  • 230 Views
  • 1 replies
  • 0 likes

Solved!! Change payment date

PlanPremiumCountrysweden My Question or Issue Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (For premium). In writhing moment they charge me at the 18th every month, and by that time e...

  • Newbie
  •   Plan Premium Country sweden    My Question or Issue   Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (F...
  • diadara
  • Music Fan
  • 1802 Views
  • 2 replies
  • 0 likes
  • Change
    charge
    date
    debit
    Debit Card
    money
    Payment
  • 1802 Views
  • 2 replies
  • 0 likes

Credit card charge i dont recognize

Spotify is charging in my credit card a premium service i dont have! How can i cancel this?

  • Casual Listener
  • Spotify is charging in my credit card a premium service i dont have! How can i cancel this? 
  • Luke
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • charge
    Credit Card
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidental subscription

Hi,I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i clicked the family premium. Will I be charged twice ...

  • Newbie
  • Hi, I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i...
  • MaríaCamila
  • Roadie
  • 260 Views
  • 1 replies
  • 0 likes
  • charge
    Charged twice
    Charged Twice a Month
    Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Changed to $99 for year of premium, still says monthly payment

I already have Premium, but saw a deal for $99 for 12 months and took that. My account still says I' paying monthly. Will I be charged both? How do I know it's updated? Thanks!

  • Newbie
  • I already have Premium, but saw a deal for $99 for 12 months and took that. My account still says I' paying monthly. Will I be charged both? How do I know it's updated? Thanks!
  • 302 Views
  • 0 replies
  • 1 likes
  • 99for12months
    charge
    Premium
  • 302 Views
  • 0 replies
  • 1 likes