Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128507 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56485 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231268 Views
144 replies
13 likes
It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...
It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
Not applicable
645 Views
6 replies
0 likes
I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good. Thanks
I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t g...
Spotify Star
801 Views
4 replies
0 likes
PlanFree/PremiumCountryUnited StatesMy Question or IssueI had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.
Plan Free/Premium Country United States My Question or Issue I had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.
Spotify Legend
825 Views
2 replies
0 likes
bad charge received double charge in August and September, please correct
bad charge received double charge in August and September, please correct
Spotify Star
463 Views
1 replies
0 likes
PlanPremiumCountrysweden My Question or Issue Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (For premium). In writhing moment they charge me at the 18th every month, and by that time e...
Plan Premium Country sweden My Question or Issue Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (F...
Music Fan
2403 Views
2 replies
0 likes
Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
Spotify is charging in my credit card a premium service i dont have! How can i cancel this?
Spotify Star
495 Views
1 replies
0 likes
Hi,I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i clicked the family premium. Will I be charged twice ...
Hi, I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i...
Roadie
442 Views
1 replies
0 likes
I already have Premium, but saw a deal for $99 for 12 months and took that. My account still says I' paying monthly. Will I be charged both? How do I know it's updated? Thanks!
I already have Premium, but saw a deal for $99 for 12 months and took that. My account still says I' paying monthly. Will I be charged both? How do I know it's updated? Thanks!
484 Views
0 replies
1 likes
