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Topics with Label: charge

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7868 Views
  • 23 replies
  • 2 likes
  • 7868 Views
  • 23 replies
  • 2 likes

Superuser Contribution Charge failure

It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried updating payment options with different devices and...

  • Visitor
  • It's been 4 days from the day my payment should have gone through but it's always failing. I have contacted my bank and everything looks fine on our side. I am using a VISA card for payment. I tried ...
  • user-removed
  • Not applicable
  • 423 Views
  • 6 replies
  • 0 likes
  • charge
    Payment
    Premium
    Subscription
  • 423 Views
  • 6 replies
  • 0 likes

What do I do to avoid receiving charges on two credit cards?

I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards. Sorry my English isn’t good. Thanks

  • Casual Listener
  • I clarify before that I only have one Spotify account, a few months ago I updated the card with which I pay and now I’m charged in the current and previous cards.   Sorry my English isn’t g...
  • Billy-J
  • Spotify Star
  • 615 Views
  • 4 replies
  • 0 likes
  • charge
    Payment Problems
  • 615 Views
  • 4 replies
  • 0 likes

Superuser Contribution Free Trial Charge...

PlanFree/PremiumCountryUnited StatesMy Question or IssueI had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.

  • Visitor
  • Plan Free/Premium Country United States My Question or Issue I had a trial but I didn't cancel and it charged me, I only wanted trial not a charge. Give me a refund please.
  • Mario
  • Spotify Legend
  • 665 Views
  • 2 replies
  • 0 likes
  • charge
    free trial
  • 665 Views
  • 2 replies
  • 0 likes

Charge credit card

bad charge received double charge in August and September, please correct

  • Newbie
  • bad charge received double charge in August and September, please correct
  • Luke
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • charge
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Change payment date

PlanPremiumCountrysweden My Question or Issue Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (For premium). In writhing moment they charge me at the 18th every month, and by that time e...

  • Newbie
  •   Plan Premium Country sweden    My Question or Issue   Hi! Is there anyone out there that can explain how you go about changing the date of which Spotify charges you? (F...
  • diadara
  • Music Fan
  • 2062 Views
  • 2 replies
  • 0 likes
  • charge
    date
    debit
    Debit Card
    money
    Payment
  • 2062 Views
  • 2 replies
  • 0 likes

Credit card charge i dont recognize

Spotify is charging in my credit card a premium service i dont have! How can i cancel this?

  • Casual Listener
  • Spotify is charging in my credit card a premium service i dont have! How can i cancel this? 
  • Luke
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • charge
    Credit Card
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidental subscription

Hi,I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i clicked the family premium. Will I be charged twice ...

  • Newbie
  • Hi, I was choosing which between single premium and family. And I decided to go with family premium. However I accidentally pressed the single premium. And it was charged with my credit card. Then i...
  • MaríaCamila
  • Roadie
  • 356 Views
  • 1 replies
  • 0 likes
  • charge
    Subscription
  • 356 Views
  • 1 replies
  • 0 likes

Changed to $99 for year of premium, still says monthly payment

I already have Premium, but saw a deal for $99 for 12 months and took that. My account still says I' paying monthly. Will I be charged both? How do I know it's updated? Thanks!

  • Newbie
  • I already have Premium, but saw a deal for $99 for 12 months and took that. My account still says I' paying monthly. Will I be charged both? How do I know it's updated? Thanks!
  • 388 Views
  • 0 replies
  • 1 likes
  • 99for12months
    charge
    Premium
  • 388 Views
  • 0 replies
  • 1 likes